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Columbia Ford Kia
Columbia, CT
3,588 Reviews
We here at Columbia Ford KIA are here to serve you. We are a top of the line Connecticut New and Used car dealer. We also have one of the largest used car inventories in the state. Let us know what you are looking for and we will be happy to assist you. Some things that set us apart from other dealers it that we will take ANYTHING in trade towards the purchase of your vehicle. Also we will buy your car even if you don't buy ours!! Can't make it down to Columbia Ford KIA to test drive a car?? Not a problem, we will have someone bring the vehicle to you at home or work so that you can test drive the vehicle. These are just a couple things that set us apart from our competition. Give us a call or stop by today!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 3,588 reviews
May 26, 2017
Lack of customer service/unorganized Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with other customers but would look into having one available when I dropped my truck off. On the day I dropped the vehicle off I met with Bobby and asked again about a loaner vehicle. He asked if it was discussed when I called to make the appointment. In my eyes it shouldn't matter if it's already been discussed or not. When dropping a vehicle off for warranty work a car should be given to me. I was finally given a vehicle and was told they would look at the truck and call me the following day. Got a call from Bobby the next day saying what was wrong and that everything was covered except for one item that would cost 50 dollars and my front brakes should be replaced i said to change them and was told it would be ready the following afternoon. Next morning for a call from Joe saying the same thing Bobby had said but that they were going to replace the a.c. compressor and it wouldn't be done until after the weekend. Ok no big deal. Monday came and I called around 330 to check on the status and it was like they never heard of me or my vehicle. Was on hold for 10 minutes while they looked for the paperwork for my truck. Joes explanation was Bobby was out and he was who I originally dealt with. Which was true but Joe was the one who called me Friday explaining what was going on. He came on the phone and said yup your truck was finished this morning. Well, why wasn't I contacted to tell me this? Why did I have to call and ask if it was done? I go to pick up the truck and have to go to sales bc service was closed. Pay for everything go out to my truck and the tonneau cover is wide open and it had been pouring rain all day. Truck bed with tools and clothes was soaked. I'm still wondering why it was opened at the dealership in the first place also bc I had locked the tailgate and tonneau cover when I dropped the truck off. Everything was fixed properly and runs fine just very discouraged with management and how my truck was left in the parking lot. More
by Craigmo51
May 25, 2017
excellent Andy was great. Little hassle, told them our bottom line and they were to meet us very close to it. Only complaint was wait on day to pick up. Finance Andy was great. Little hassle, told them our bottom line and they were to meet us very close to it. Only complaint was wait on day to pick up. Finance Jake was behind with another customer. More
by Kimberly Kanaitis
May 25, 2017
Very nice dealer experience It was great working with Tim, and later Jake getting my basically new Fiesta ST. Tim is great to work with, knowledgeable, and friendly. At Columbia It was great working with Tim, and later Jake getting my basically new Fiesta ST. Tim is great to work with, knowledgeable, and friendly. At Columbia Ford, the whole buying process was very efficiently handled, and as stress free as they could. I have to commend Tim, as well as Jake, for helping to understand and complete the paperwork. I would recommend visiting if you are interested in a new car. More
by Cc
May 25, 2017
Best Service Dept Experience I have always been impressed with the Columbia Ford Service Dept. After a number of experiences over the years with different vehicles, I continue t I have always been impressed with the Columbia Ford Service Dept. After a number of experiences over the years with different vehicles, I continue to be pleasantly surprised by their ability to beat my expectations. Not only has the service been prompt and being completed sooner than expected, I have never had to bring a vehicle back due to the repair not being done correctly. More
by smokestack
Employees Worked With
Rachel Rolli
May 24, 2017
Exceeds All Our Previous Experiences! From the moment we pulled into the lot, we were treated with kindness and professionalism. Although it was a rather misty day, our sales representati From the moment we pulled into the lot, we were treated with kindness and professionalism. Although it was a rather misty day, our sales representative, Darius Banks, greeted us immediately and showed us what we requested to see, and discussed options that we had never considered. After test driving 2 options, we settled on the one we liked the most. Darius and Jake were professional, as well as down home friendly (very important to us!) and we drove away with a brand new KIA Sportage! I was extremely impressed with Darius's knowledge of the car and its systems as he helped me set-up everything I needed in terms of accessories in the car. I wish I could give this dealership, Darius, and Jake 10 stars! This is truly a gem of a dealership! More
by Tina Morin
May 23, 2017
well done -relaxed -efficient service I purchased 3 vehicles from this dealership so I was very pleased to find on-line the exact type of used car I was looking at their sister dealership I purchased 3 vehicles from this dealership so I was very pleased to find on-line the exact type of used car I was looking at their sister dealership in Putnam,Ct, I called the Columbia Ford/KIA dealer to check on the used 2008 KIA Sportage LXV6 at the Putnam dealership.They called me back within an hour to tell me it was available and could have it in Columbia that night or the next day for a test drive. The next day I took the test drive and that was the beginning of their well done-relaxed-efficient service that I have always received from them.They took care of all the paper work plus making sure that I drove away with a used car that was well serviced and with 4 new tires as well in 4 working days..They live up to their Standard of Excellence More
by hyland d
Employees Worked With
Other Employees :
John Senick in the past 3 car purchases
May 23, 2017
Excellent service and employees Wonderful working with Jake and Steve. Very good team. The knowledge of these employees greatly enhanced my buying experience. I will definitely go th Wonderful working with Jake and Steve. Very good team. The knowledge of these employees greatly enhanced my buying experience. I will definitely go there again. More
by Doug
May 22, 2017
They worked hard to get me into my new car. Everyone worked hard to get me good deals and get me into my new car. It took a bit of time but it was all worth it in the end. Everyone worked hard to get me good deals and get me into my new car. It took a bit of time but it was all worth it in the end. More
by ESCAPE17
May 22, 2017
Great! Fast, easy, painless car buying experience. I will be recommending columbia ford to my family and friends for their next car purchase. Dave in sales w Fast, easy, painless car buying experience. I will be recommending columbia ford to my family and friends for their next car purchase. Dave in sales was wonderful to deal with during the whole process. More
by Ajr998
Employees Worked With
David Stratton
May 20, 2017
EXCELLENT REVIEW The service you provided was exactly provided as I asked you to perform. your service person was very courteous and provided all the help that I neede The service you provided was exactly provided as I asked you to perform. your service person was very courteous and provided all the help that I needed. More
by George J Krecidlo
Employees Worked With
Shyann Torstenson
