Columbia Ford Kia

CD PLAYER Very good service , on time polite and understanding of the problem . Nice waiting room and great a cafe , and free coffee . Repair was comp. in tim Very good service , on time polite and understanding of the problem . Nice waiting room and great a cafe , and free coffee . Repair was comp. in time promise. Thank you . More

Another great experience Every time I come in for service every expectation is met. From explaining what will be done, what if anything was found and any other information. Th Every time I come in for service every expectation is met. From explaining what will be done, what if anything was found and any other information. The staff are great to work with. More

Most painless purchase of a car, EVER!!!!!!! Very professional staff. Clear and precise explanations during every phase of the purchase. Very knowledgeable of the vehicle's features, options and Very professional staff. Clear and precise explanations during every phase of the purchase. Very knowledgeable of the vehicle's features, options and functions. Excellent experience. A+++++ More

Great service Friendly, pleasant and professional service from the first moment that we walked into the building and met Matt, until we walked out of there hours la Friendly, pleasant and professional service from the first moment that we walked into the building and met Matt, until we walked out of there hours later! Everyone that we came in contact with treated us with curtesy and respect. Thank you! More

very satisfied customer I was originally told it would take between an hour and a half to two hours but it was finished in one hour to my delight. I was originally told it would take between an hour and a half to two hours but it was finished in one hour to my delight. More

Competent and quick I don't like going to garage is to have my car worked on but this place is very nice to sit in the couches and watch TV or read a book or spend some t I don't like going to garage is to have my car worked on but this place is very nice to sit in the couches and watch TV or read a book or spend some time in the café I think it works all away around. More

Friendly, professional service at Columbia Ford I was just in for a routine oil change after a recent car purchase from Columbia Ford. It was my first such visit and everyone was professional and f I was just in for a routine oil change after a recent car purchase from Columbia Ford. It was my first such visit and everyone was professional and friendly. It was nice to have breakfast in the Café while I was waiting. More

Oil Change Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35. Excellent customer experince when buyin Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35. Excellent customer experince when buying the car and still receiving top knock customer service even in another department. Thank you for keeping my experiences extremely positive there at Columbia Ford KIA! -Byron Morgan More

excellent sales staff My wife and I give these guys an easy 5 stars... All persons involved with getting us the exact vehicle we wanted with the exact options we wanted ( My wife and I give these guys an easy 5 stars... All persons involved with getting us the exact vehicle we wanted with the exact options we wanted (no more/no less) went way beyond what any of the other dealers did and didnt give up until we were completely satisfied.I was always informed by phone or email of their progress(up to the minute), for example: searching/finding the correct vehicle,pricing/leasing-questions/answers,when the vehicle was all detailed and ready to go...etc. We really have to mention our salesman by name..and he is Michael Howard ...great guy..great salesman..I almost feel sorry for him after all that he went through on our behalf..our demands etc..all with a smile on his face! All the people (even the people we didnt deal with at all) were so nice and inviting ..and the inside of this dealership is second to none. More

Likely not be back for service To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. W To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. When I later took the time to review the paperwork, the tech never marked that he even looked at the level of antifreeze. I knew it was about empty walking in and had to fill it myself after my visit to Columbia Ford. The tech also marked off that all of my lights are fully functional. Again, he didn't look at the car because he would have noticed both parking lights and license plate light were out and I would have had them replace. He also stated my tires need to be replaced and marked that they are in the yellow zone, therefore he decided himself that it wasn't worth it to rotate them because the service desk would be talking me into new tires. When I cashed out, that gentleman told me my tires were in the red and there was zero tread left, as if I wouldn't be looking at them myself to see this was all wrong. The tires have used tread in their 18 months but they are clearly not bald. Regardless of when I plan to purchase new tires, a rotation is what I asked for and a rotation should have been completed. Neither the service desk nor the technician obviously cared to even look at my car in the manner of the paperwork they handed me and therefore I will likely not be returning for any services unless it's a basic free of charge recall. I also waited over an hour for this nonsense before I had to find out myself if the car was finished. No one thought it was necessary to leave the desk and find the 8 month pregnant woman uncomfortably waiting just around the corner. More