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1,391 Reviews of Columbia Ford Kia - Service Center
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December 05, 2020
Good service, staff is very helpful, will go there again. Would recommend this dealer to my friends and relatives. Will go back for service. That's all. Would recommend this dealer to my friends and relatives. Will go back for service. That's all. More
by Web9
December 05, 2020
I brought my vehicle to Columbia Kia after bringing it to other Kia dealers in the area but having my issue remain. Columbia Kia diagnosed and repaired my vehicle the first time and the vehicle has never ran other Kia dealers in the area but having my issue remain. Columbia Kia diagnosed and repaired my vehicle the first time and the vehicle has never ran better. It finally works after over a year of trying with other dealers. Next time I will bring it directly to them the first time. Thank you Columbia Kia. More
by Jk
Employees Worked With
Jose, Fernando
December 05, 2020
Great customer service, terrific atmosphere, quality vehicle and quality service! Telephone follow ups and emails to check on my satisfaction with every aspect of owning and servicing my Kia Soul. Than vehicle and quality service! Telephone follow ups and emails to check on my satisfaction with every aspect of owning and servicing my Kia Soul. Thanks More
by rb_ss
December 01, 2020
I had a recall notification for our Kia Soul to deal with a computer update. I called Columbia Ford Kia and they quickly made an appointment. When I brought the Kia in, Bobby Eskey informed me of another r a computer update. I called Columbia Ford Kia and they quickly made an appointment. When I brought the Kia in, Bobby Eskey informed me of another recall and that it could also be done at the same time. He said it would be done within a specific time area and he would call us when it was ready. His timing was right on.Everything turned out fine and Bobby was very courteous and professional. I would go back in a heart beat to Columbia Ford Kia. More
by sandrakotrba55
Employees Worked With
November 21, 2020
Very satisfied w/ all service personnel. Courteous, friendly, professional. Service personnel always take the time to explain the work completed. Always a compliment to get a coffee at the diner and r friendly, professional. Service personnel always take the time to explain the work completed. Always a compliment to get a coffee at the diner and relax in front of the fire. More
by EA
November 08, 2020
I had an incident with a deer and everyone was excellent to work with from coming to pick up my Rogue, making arrangements for a rental, and returning the rental when I picked up my car which was in showroo to work with from coming to pick up my Rogue, making arrangements for a rental, and returning the rental when I picked up my car which was in showroom condition again! Thanks to Mike for coordinating everything with my insurance company! More
by NewEnglander
November 07, 2020
Great dealership for auto Maintenance. They do great work. Only problem is the online scheduling any appointments. Just does not work. Should remove from site . I have been trying to use the online sche work. Only problem is the online scheduling any appointments. Just does not work. Should remove from site . I have been trying to use the online scheduling for over 2 yrs and still not repaired or monitored. More
by Chris48
November 05, 2020
Everyone is always so nice. I mean really nice on the phone and in person and the service is great. Price is reasonable. Will always bring my car to Columbia Ford. phone and in person and the service is great. Price is reasonable. Will always bring my car to Columbia Ford. More
by cherylbailey
November 03, 2020
Recently purchased a 2016 F 250/SD. Had some light and check engine light issues. I work locally so service agent made arrangements to pick up my truck from my work place, repair it, and return it before check engine light issues. I work locally so service agent made arrangements to pick up my truck from my work place, repair it, and return it before the end of my day. They did just that. Very professional, very accommodating. More
by dquinlan1
October 30, 2020
I came in for my last complimentary oil change and mentioned I had a shake braking on deceleration and braking. I few hours later I got a call from Jose saying all four of my brake rotors were warped. mentioned I had a shake braking on deceleration and braking. I few hours later I got a call from Jose saying all four of my brake rotors were warped. As an engineer and a home mechanic I was a little Suspicious that all four rotors were warped (rotors rarely warp) and I took the truck home and decided to put it on my lift. My wheels were not rotated as they had been in the past and it appeared that the wheels were not even removed to do a brake inspection and rotor runout check. When I got my truck on my lift and checked them with my dial indicator all the rotors were true. There was some brake material built up on one rotor and I cleaned it up with a air tool and a scotch Brite disc. I took the truck out and the problem is gone. I bothers me It was suggested I replace all my rotors and pads when an inspection never seemed to be done. I really have to question the diagnosis and the repair estimate. Ive been wrenching on cars and trucks for over 30 years and wasn’t born yesterday. Next time when you estimate a repair you should actually pull the wheels and insect the brakes before telling someone they need all the rotors and pads replaced on a truck with 25,000 miles. I’ll be doing my own oil changes and service from now on. You have lost my trust. More
by Jeff
Employees Worked With
