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Concordville Subaru

Glen Mills, PA

4.9
3,372 Reviews
Our mission: Concordville Subaru has a commitment to extraordinary customer service. We deliver the right car, at the right price, and provide great service to back it all up. All of this and more results in an exceptional vehicle purchase and ownership experience unlike any other!
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1713 Wilmington West Chester Pike

Glen Mills, PA

19342

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Showing 3,372 reviews

August 12, 2021

Friendly and professional. Excellent customer service. Bill was incredibly patient and helpful as we looked at several models before purchasing a 2018 Legacy. I would highly recommend to anyone. More

by TIM.JOHNSON302
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Lupo Sr.
Aug 13, 2021 -

Concordville Subaru responded

Hi, TIM.JOHNSON302! Thank you for the stellar review, and congratulations on your new 2018 Legacy. We're happy to hear that working with Bill led to your recommendation. We look forward to your next visit. Till then, we hope you enjoy your new ride!

August 11, 2021

Good and friendly service manager, good communication on what was needed and time required, got out of there when I expected and repairs seem to be done well. More

by BB
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Concordville Subaru responded

Hi, BB! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a good day!

August 11, 2021

We are always very pleased with the professionalism and service at Concord. This Forester is our 5th Subaru and this is the best dealership in the area. More

by Jamme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Laraki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Brown, John Boruk
Aug 12, 2021 -

Concordville Subaru responded

Hi, Jamme! Thank you for continuing to choose Concordville Subaru. Your loyalty and trust mean the world to us. Congratulations on your 5th Subaru, and we hope to work with you again soon!

August 10, 2021

The Sales team is great but I was extremely disappointed with the Service team on my recent visit. I scheduled my appointment more than a week in advance for a new windshield however the windshield wasn’t o More

by JAGLAUDEL
Recommend Dealer
No
Employees Worked With
Moe Laraki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa McElwee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Concordville Subaru responded

JAGLAUDEL, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

August 10, 2021

Melissa was such a great help! She knew her stuff and made sure I knew too! Very kind and helpful, made sure I was comfortable with every step. More

by Katluc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Concordville Subaru responded

Thank you for the high rating, Katluc3! Melissa is a valued member of the team, and we'll sure share this positive review with her. Please let us know if there's anything else we can help you with. Have a great day!

August 10, 2021

Service agent Melissa was very helpful and knowledgeable. It has always been a good experience for me to get any work done at Concordville Subaru. More

by MCKAYABM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Concordville Subaru responded

Thank you for the 5-star review, MCKAYABM! We're delighted to hear that working with Melissa elevated your experience with us here at Concordville Subaru. Have a wonderful day!

August 10, 2021

Fantastic experience getting into a new Subaru Outback Wilderness edition. Bill and the whole crew at Concordville Subaru were outstanding. We love the new car! More

by GDRIII
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Lupo Sr., Bill Betzner
Aug 11, 2021 -

Concordville Subaru responded

Congratulations on your new Subaru Outback Wilderness Edition, GDRIII! We're happy to hear that working with Bill elevated your shopping experience with us. We look forward to your next visit. Till then, we hope you enjoy your new ride!

August 09, 2021

Thank you for an excellent service experience. I can always depend on Concordville Subaru to understand my needs, and efficiently complete the service in time More

by KVPTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Concordville Subaru responded

Thank you for the high rating, KVPTA! We're delighted to hear that you have consistently positive experiences with us here at Concordville Subaru. We hope to see you again soon!

August 08, 2021

Enjoyed shopping at this dealership. John, my sales person, was extremely helpful throughout the entire car buying process. Really made me feel comfortable shopping there. More

by Kardowolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Brown, John Boruk, Cassandria Johnson
Aug 09, 2021 -

Concordville Subaru responded

Hi, Kardowolf! Thank you for leaving your positive review. John is a valuable member of the team, and we'll surely let him know about your kind words. We hope to work with you again soon!

August 08, 2021

Hold time on phone too long.No one greet arrival in service area. Do not follow through on return calls. Repair service good Not accepting this survey with less than 25 words More

by LKSWARTZ40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Catrambone
Aug 09, 2021 -

Concordville Subaru responded

LKSWARTZ40, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

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