Conicelli Toyota of Springfield

Since I bought this car last November, I've had nothing but trouble getting my roof rail fixed on the passenger side, that was loose since I bought it. Now both sides are loose, because they messed with th but trouble getting my roof rail fixed on the passenger side, that was loose since I bought it. Now both sides are loose, because they messed with the driver side roof rail. I've been back too many times for this and it's still not fixed. In fact, the last 2 times I was there (waiting 3 hours or more each time), I believe they didn't do anything to the car, as nothing was touched or moved in the car, as it was in the past. Everything was where I had left it when I dropped off the car. A waste of my time. More

I was told that the my car would be ready ay 4:30. They said the paperwork needed to be done. Had wait around an hour to get my car They said the paperwork needed to be done. Had wait around an hour to get my car More

Yes, I had a great time with Eric throughout the Process and to the time everything was completed. He always responds to calls or emails in time. Eric keeps me up to date of everything that was going on. Er and to the time everything was completed. He always responds to calls or emails in time. Eric keeps me up to date of everything that was going on. Eric is a great salesman and the staff at the desk are all nice to customers. This is not about Eric, but it is all about the Toyota Dealership/Management, we started all of this on 8/25/26 with the down payment that the Vehicle would arrive here in that week or following week with a Toyota's discount. But when the vehicle arrives and I went to get it they told me that I was not eligible to get the discount,saying that it was expired. But I engaged or gave the down payment before the expiration date and, I should have be qualified for the discount!!! I spoke with the Manager, but they still denied me the Discount. More

I’m impressed with your dedication towards my service and I will continue working with you I will continue working with you More

I had such a great experience working with Eric at Toyota! He was extremely knowledgeable, professional, patient, and genuinely helpful throughout the entire car-buying process. He took the time to an Toyota! He was extremely knowledgeable, professional, patient, and genuinely helpful throughout the entire car-buying process. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable and confident with my decision. Eric never made me feel pressured or rushed, which made the whole experience so much easier and more enjoyable. You can tell that he truly cares about his customers and takes pride in providing great service. More

Poor communications. Treated customers like they really didn’t matter. Unwilling to negotiate prices or ensure listed discounts are applied. Changes to configuration igno Treated customers like they really didn’t matter. Unwilling to negotiate prices or ensure listed discounts are applied. Changes to configuration ignored. More

Great team I have going to them for 30 years never disappointed in the outcome. They make buying selling and service easy. disappointed in the outcome. They make buying selling and service easy. More

We thank God for you and Nick is awesome he was so patient with us and he keep in touch with us and answered every every question for clarity First he is a gentleman and has much respect. I Patricia patient with us and he keep in touch with us and answered every every question for clarity First he is a gentleman and has much respect. I Patricia can see how he was raised because you can practice how to treat people It comes naturally. He came to my home because I mentioned to him I don't get around good Wow. He sat and explained toy husband and myself and he instructed how we were to sign the documents for our car and we laughed He was very nice. Thank you Nick I still have your cell I'm locking in my contacts Rob and I will keep in touch I not but to say he'll Have a blessed day Thank you so much for just being you Robert and Patricia More

I really appreciated the courtesy that was shown. All the staff were friendly and helpful grin beginning to end. All the staff were friendly and helpful grin beginning to end. More

Matt Hoyle accommodated an emergency with respect to my gas tank cover. He has been our go to person for years. gas tank cover. He has been our go to person for years. More