Conicelli Toyota of Springfield

Honestly, the service was horrendous. The valets and shuttle drivers were all very nice, but in the building itself, it's like nobody cares that you exist. You walk in and have no idea The valets and shuttle drivers were all very nice, but in the building itself, it's like nobody cares that you exist. You walk in and have no idea where to go, the service advisers are all at their stations ignoring you, and eventually someone takes pity on you and seems annoyed that you're there. Some signs saying "wait here until someone decides to do his job" would be nice. Also, name tags or signs indicating who is who would be helpful. As I was standing there waiting, someone finally told me go do down and see "Biff." Well, there's no way of knowing who that is. Then as I'm walking around trying to find "Biff," nobody would say "hello" or point me in the right direction. And "Biff" certainly didn't say "I can help you right here." "Biff" seemed rather upset that he had to stop whatever he was doing to help a customer. It's not like I just drove in and demanded a complex service. I had an appointment. Nobody called to say my car was done; I only found out because the shuttle driver called to ask when I wanted to be picked up. Someone had written that he called and left a voicemail on my paperwork. That's a total lie. Seriously, these people need a lesson in basic customer service. I only use this dealership because it's close; next time I think I'll travel to a place further away. More

Service was fantastic the team was very supportive, helpful caring. Thanks to the team for a Fantastic service. helpful caring. Thanks to the team for a Fantastic service. More

My experience at the dealership was quite helpful when I was there looking for an older vehicle to purchase. No high pitch sales pressure. was there looking for an older vehicle to purchase. No high pitch sales pressure. More

Very accommodating her and her mgr and Financial manager my error I thought I had selected a Toyota dealership near home but I felt at ease Conicelli as usual preferred lower price longer drive for service my error I thought I had selected a Toyota dealership near home but I felt at ease Conicelli as usual preferred lower price longer drive for service new to area positive learn area lol advised go any Toyota near More

Job well done! ! Thank you very very very much!!! Al ways a great experience. Bravo ! Thank you very very very much!!! Al ways a great experience. Bravo More

Great service department they had my car ready in about an hour. See you next service appt an hour. See you next service appt More

Bob Mosca was a great help to us as we sought to test drive and later request our preferences for a Grand Highlander Hybrid. We knew it was a popular model and that there would be a wait, and it helped t drive and later request our preferences for a Grand Highlander Hybrid. We knew it was a popular model and that there would be a wait, and it helped to have Bob keeping in touch with updates. He gave us all the information we needed to guide our choices and helped us figure out the new car when it arrived! We are also grateful to Dayna Chandler who kept us informed early in the process when we wanted a test drive without committing to a deposit. She called us the second this rare opportunity arose! More

They where kind cuterious and took time to give you the time to think of you wanted the car. They didn't force anything on you to buy the car. time to think of you wanted the car. They didn't force anything on you to buy the car. More

Had to wait at desk while staff eating lunch even though I was on time for my appointment. I was on time for my appointment. More

Took almost 1 hour to get one bulb replaced. Needed to check back forth to get update. Needed to check back forth to get update. More