Continental Toyota - Service Center

I visited the dealership for a maintenance service and brake inspection. My service advisor Elliott checked me in and told me it would take about one hour. Upon his return he informed me that my cabin and brake inspection. My service advisor Elliott checked me in and told me it would take about one hour. Upon his return he informed me that my cabin and engine filters needed to be replaced. I explained that I had them replaced on my last visit to the dealership and showed him my maintenance log. He went back to talk to the technician and came back to me and said that the tech's records did also indicate I approved the recommendation to replace the filters on my last visit. When I came to check out the filters they were very dirty and full of debris. I explained that I have not been driving the car due to the pandemic and no longer having to commute to work and that the car stays in the garage majority of the time. The tech took note of the mileage on my car and stated that I had only driven 8,000 (I typically drive around 15,000 miles/yr) in a years time. I He admitted that with the condition of the filters and the mileage driven within the time frame of my last visit that it appeared the filters had NOT been replaced although I paid for them to be replaced. I asked to speak to the manager and Mark P. came over, I explained the situation and told him the tech and advisor agreed that the filters appeared to have NOT been replaced as I was told and asked if they could be replaced without incurring an additional cost because I've already paid for filters I NEVER received. He abruptly said he could only offer me a 15% discount. Mark was very unpleasant and NOT CUSTOMER FRIENDLY, he has NO PEOPLE SKILLS and should NOT work with customers! Long story short I had a very unpleasant experience at the Continental Toyota Dealership paying twice for filters I thought had been replaced and dealing with a discourteous and irritating Assistant Service Manager! Although the service advisor and tech were friendly, courteous and professional, I'm not sure if I'll be returning to this dealership any longer. More

Service is prompt. Recent service experience was on my 2017 Camry was average due to cabin filter replaced again after 5,000 miles only from last service visit 4 months earlier. 2017 Camry was average due to cabin filter replaced again after 5,000 miles only from last service visit 4 months earlier. More

Is a good dealership and they have amazing staff people like Jim Francis and sadi. . like Jim Francis and sadi. . More

Very helpful and knowledgeable about the full line of vehicles I looked at. Helped me pick a winner! vehicles I looked at. Helped me pick a winner! More

I needed to make a n appointment for my vehicle maintenance. I called to Jerry (Gerard) and he took care of it. I was very happy with Jerry's excellent service. Thank you Jerry for your help and ex maintenance. I called to Jerry (Gerard) and he took care of it. I was very happy with Jerry's excellent service. Thank you Jerry for your help and excellent service! More

I wanted to thank Gerardas (Jerry) Skeberdis. I had a problem with my vehicle’s rear parking camera. I called him for advice on what to do and he helped me find a solution. I will come to the dealership problem with my vehicle’s rear parking camera. I called him for advice on what to do and he helped me find a solution. I will come to the dealership at my earliest convenience to get the camera fixed. Thank you for being helpful. More

I had a problem with the service department, and general manager Joe called me and handled the situation. I appreciate that, and 1 star turned into 5 stars. Thank you. manager Joe called me and handled the situation. I appreciate that, and 1 star turned into 5 stars. Thank you. More

We recently had some bodywork done on our Highlander. My husband received a quote two months prior to us moving forward with the work. When I called in June and spoke with Aron regarding some questions, h husband received a quote two months prior to us moving forward with the work. When I called in June and spoke with Aron regarding some questions, he remembered everything about our quote. That was two months ago! Needless to say, we were very happy with the way everything was handled. More

Andy Sanchez- you rock! Andy helped me to understand how my key fob works and checked my account when I asked about the key replacement plan on my vehicle. I enjoyed my short conversation with him and find my key fob works and checked my account when I asked about the key replacement plan on my vehicle. I enjoyed my short conversation with him and find him to be professional, thoughtful and generous! Thank you, Andy! More

Thank you Parts and Service Department-Stephon, Chris Ignasak, Jerry McWilliams - for the excellent maintenance of our RAV4. Also, greatly appreciate the car wash. You’re awesome! Ignasak, Jerry McWilliams - for the excellent maintenance of our RAV4. Also, greatly appreciate the car wash. You’re awesome! More