Copeland Chevrolet

Very Professional and Very helpful dealership I very dedicated and professional group of professionals that go over the top to help the customer. Andrew McCormick is first class, keep it up!! I very dedicated and professional group of professionals that go over the top to help the customer. Andrew McCormick is first class, keep it up!! More

Proud owner of the 2018 Chevy Equinox!! I thought the process of buying a car would be a horrible experience, but I can honestly say that it was very easy! I walked out of there feeling happ I thought the process of buying a car would be a horrible experience, but I can honestly say that it was very easy! I walked out of there feeling happy about the purchase I made. My salesmen Andrew was really awesome he wasn't pushy at all which made me feel so much better because I went in there thinking all car salesmen are shady, but he was very relatable and such a cool guy. My dad met me there and after meeting Andrew he felt comfortable enough to leave because I was in good hands! Bill was very helpful and nice when I inquired about the equinox and I fell in love with Lauren in finance, she was really great! Everyone at Copeland is very nice and there to help you, thank you guys so much I love my new car!!! More

Extremely pleasant experience! I truly hate the car buying process but Dee and other staff at Copeland were very kind and helped me through the process with no hassle or lying. Comp I truly hate the car buying process but Dee and other staff at Copeland were very kind and helped me through the process with no hassle or lying. Completely different experience than the horrible service I received at Bourne’s Auto Center. I was lied to at Bourne’s and was told they could get me at the payment I wanted but came back at $80 higher. Copeland was able to get me at the payment I wanted and with a newer vehicle. The customer service at Copeland is impeccable and I’m glad I was referred to them to purchase a newer vehicle. Thank you. More

Miserable service, nothing but delays and lies I first went to Copeland Chevrolet about six months ago to have service done on my 2009 Silverado. The service rep., . Doug advised me that the wor I first went to Copeland Chevrolet about six months ago to have service done on my 2009 Silverado. The service rep., . Doug advised me that the work would be done in a day. Well, one day went into another, and another, and when I called Doug to give me the status on the repairs he was evasive, giving me one excuse after another: waiting for parts, checking on my extended warranty. He couldn't say why when the tech working on my vehicle had the next day off, another tech wasn't assigned to complete the work in a timely fashion. I explained to Doug that my time was as valuable to me as his was to him, and that I wanted a loaner car, which he reluctantly gave me for a day at which time I got my Silverado back. Now, fast forward about six months. I arraigned with Doug (again) to have some work done on my Silverado: a check engine light, ball joint replacement, and to repair my dealership (Best Chev.) installed sliding rear window. I brought the vehicle in on Thursday morning at 9AM. At that time Doug asked me if I was going to wait for my vehicle, which I felt was confirmation that the work would be done fairly quickly. I was wrong again. My Silverado sat in the garage 3 days this time. When I made several phone calls to Doug and others about what this delay was caused by, I couldn't get a straight answer. It was another miserable day waiting on hold for Doug (or anyone) to give me an honest answer which I never got. Finally, I was informed Saturday at about 10AM that the vehicle was having a front end alignment, and that one issue (sliding rear window) was corrected and working again. (I was told that inadvertantly had the window lock button activated making the sliding rear window inoperable. I didn't buy that excuse, and was correct in doing so because as soon as the vehicle magically appeared for me to pick up, I checked the sliding rear window...NOPE, not working. I had to get out of there, so I paid $1272, and spoke briefly with Mr. Pappas who, among other things asked me if I ever made a mistake or thought of my self as perfect. I informed Mr, Pappas that I was far from perfect, but the "I don't give xxxx" attitude from Doug, and others was much more than a mistake. I hope Todd Copeland. the guy in the commercials for his dealership reads this. We'll see. More