CHEVROLET SERVICE IN BROCKTON, MA
Bring your Chevrolet to Copeland Chevrolet for all its service needs. From oil changes and a new set of tires to everything in-between, the experts at Copeland Chevrolet will make sure your vehicle is running smoothly for a long time to come.
Schedule all your service appointments online and call us at 508-586-7900 if you have any questions.
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 08, 2018
"Miserable service, nothing but delays and lies"
- your service sucks
I first went to Copeland Chevrolet about six months ago to have service done on my 2009 Silverado.
The service rep., . Doug advised me that the work would be done in a day. Well, one day went into another, and another, and when I called Doug to give me the status on the repairs he was evasive, giving me one excuse after another: waiting for parts, checking on my extended warranty. He couldn't say why when the tech working on my vehicle had the next day off, another tech wasn't assigned to complete the work in a timely fashion. I explained to Doug that my time was as valuable to me as his was to him, and that I wanted a loaner car, which he reluctantly gave me for a day at which time I got my Silverado back. Now, fast forward about six months. I arraigned with Doug (again) to have some work done on my Silverado: a check engine light, ball joint replacement, and to repair my dealership (Best Chev.) installed sliding rear window. I brought the vehicle in on Thursday morning at 9AM. At that time Doug asked me if I was going to wait for my vehicle, which I felt was confirmation that the work would be done fairly quickly. I was wrong again. My Silverado sat in the garage 3 days this time. When I made several phone calls to Doug and others about what this delay was caused by, I couldn't get a straight answer. It was another miserable day waiting on hold for Doug (or anyone) to give me an honest answer which I never got. Finally, I was informed Saturday at about 10AM that the vehicle was having a front end alignment, and that one issue (sliding rear window) was corrected and working again. (I was told that inadvertantly had the window lock button activated making the sliding rear window inoperable. I didn't buy that excuse, and was correct in doing so because as soon as the vehicle magically appeared for me to pick up, I checked the sliding rear window...NOPE, not working. I had to get out of there, so I paid $1272, and spoke briefly with Mr. Pappas who, among other things asked me if I ever made a mistake or thought of my self as perfect. I informed Mr, Pappas that I was far from perfect, but the "I don't give xxxx" attitude from Doug, and others was much more than a mistake. I hope Todd Copeland. the guy in the commercials for his dealership reads this. We'll see.
I recently brought my truck in for routine maintenance, they serviced my truck quickly and answered questions I had regarding some features. Rich Grondell , The service manager, even had my truck washed for me. I would absolutely recommend this dealership to anyone.
Buy select tires and if you find a better price within 30 days of the purchase, we'll refund the difference.
Eligible Brands Include: BFGoodrich, Bridgestone, Continental, Dunlop, Firestone, General, Goodyear, Hankook, Kelly, Michelin, Pirelli, and Uniroyal