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Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,182 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
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Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,182 reviews
February 06, 2026
Was able to get vehicle in quickly and they were able to get multiple issues resolved in much less time than I planned. They also kept me up to date on what was going on throughout the process. get multiple issues resolved in much less time than I planned. They also kept me up to date on what was going on throughout the process. More
by jhansen11
Verified Customer
February 03, 2026
Dealer did not keep appointment time . Waisted an entire day because they could not get to my car. Told me to leave car with no lease or loaner available Over charged me for estimate of Waisted an entire day because they could not get to my car. Told me to leave car with no lease or loaner available Over charged me for estimate of tepair More
by mwalsh60
Employees Worked With
Rob
February 02, 2026
$300 to replace a bad battery and diagnose a no start issue, Battery was covered under warranty so I went and picked up old battery to bring to auto zone and swap out with a good one. Car was there for issue, Battery was covered under warranty so I went and picked up old battery to bring to auto zone and swap out with a good one. Car was there for 2 weeks as I was waiting for other work to be done. Since other parts never arrived and I was notified it would be at least another two weeks, I took my car back as I need my only car to get to work. The service reps do what they can but it would be appreciated if there was/will be better communication in the future. I also appreciate and hope there will be continued price matching for OEM parts. More
by sailorjerry58
Employees Worked With
February 02, 2026
Sales guys were great and efficient. Would recommend highly. Putting minimum word requirements is bordering on ridiculous Would recommend highly. Putting minimum word requirements is bordering on ridiculous More
by Crutledgenfas
January 28, 2026
I brought my vehicle in for a NYS inspection at 2:55 PM for my 3:00 PM appointment. I was initially told it would take about an hour, but after waiting over an hour and fifteen minutes, my car had still no for my 3:00 PM appointment. I was initially told it would take about an hour, but after waiting over an hour and fifteen minutes, my car had still not been inspected. When I asked for an update, the service advisor was dismissive and argued about what had been communicated, rather than providing a clear status or timeline. Although the inspection was eventually completed, the total time was an hour and thirty minutes. After the inspection was done, I was left waiting again while paperwork had not yet been prepared, and I ultimately had to walk out to retrieve my own vehicle. This should have been handled while I was waiting. Inspections typically take 20–30 minutes, and the lack of transparency, combined with the rude interaction and poor service process, was extremely frustrating. The situation was handled unprofessionally, and I will not be returning. Mike N. was my service provider. More
by G
Employees Worked With
January 21, 2026
Very professional, great customer service! As always a great experience! Very friendly and asked if I had any questions or concerns. As always a great experience! Very friendly and asked if I had any questions or concerns. More
by robarm44
January 14, 2026
Very helpful and the repair was done quickly. We definitely will come back here for service ! We definitely will come back here for service ! More
by kathleenproietti
Employees Worked With
January 14, 2026
THE SALES ASSOCIATE ANNA MORETTI, SALES MANAGER SAMANTHA CORTESE. ADMINISTRATIVE MICHELLE, AND THE FINANCE FILL IN MGR CHRIS AND THE ENTIRE DEALERSHIP WAS FRIENDLY, PERSISTENT, COURTEOUS AND PROFESSIONAL IN CORTESE. ADMINISTRATIVE MICHELLE, AND THE FINANCE FILL IN MGR CHRIS AND THE ENTIRE DEALERSHIP WAS FRIENDLY, PERSISTENT, COURTEOUS AND PROFESSIONAL IN EXTRA ASPECT OF THE TRANSACTION. THANKS AGAIN FOR A VERY GOOD DEAL. More
by ta12137
Employees Worked With
Other Employees :
RAY BRZEZINSKI
January 14, 2026
Great service, communication was excellent and the car was ready when they said it would be. was ready when they said it would be. More
by Jeff N.
January 08, 2026
Great service, I have been bringing my jeep for service since purchasing in 2017. They have a great service team since purchasing in 2017. They have a great service team More
by suzannemaio
Employees Worked With
