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Cortese Chrysler Jeep Dodge RAM Mitsubishi

Rochester, NY

4.5
2,160 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2400 W Henrietta Rd

Rochester, NY

14623

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Showing 2,160 reviews

November 17, 2025

I was never updated on my vehicles issue. I had to ask what the problem was. The staff is never friendly. More

by sta88
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employees listed was not who I delt with
November 17, 2025

Awesome Dealer Ship And Service Center. Mike from Service center always takes good care of my truck More

by sburch70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2025

Had problems getting parts. Email only communication is not good customer service to me. Disappointed. More

by jkoval
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2025

Mike N went out of his way to get my thermostat replaced on short notice....General sales manager Dan Obrien always helps with any issues I may have More

by Thomascallahan365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2025

My visit went well and courteously. Thank you, thank you to Cortese Dodge, jeep, etc. More

by mgaelens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2025

I am customer since 2018 and they never disappoint me. My service advisor Mike always helpful. More

by gvirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for being apart of the Cortese Family we appreciate your business and feedback.

October 31, 2025

I brought my Hornet in for a recall work. The install was done in the time my Technician, Jordi, told me. Everything works great!! More

by CDUMAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordi in the service department
Nov 03, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for entrusting us to service your vehicle. We appreciate your business.

October 23, 2025

Communication by service advisor was lacking and needs to work on customer service skills. Plenty of other Jeep Dealers to get an oil change and buy a new vehicle from.other than Cortese. More

by ocuch15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am sorry to hear this...I was hoping to reach out to you, however due to the lack of contact information, I was unable to. I would love to speak with you about your concerns, if this is an option. Please give me a call at your convenience. Michelle @Cortese 585-277-3241

October 17, 2025

Very courteous and professional. The loaner process was quick and easy. Will continue to bring my Jeep back to this dealer. More

by slynn711
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

The kind words mean a lot. Thank you for your business.

October 17, 2025

Cortese was professional and understanding. Had a loaner ready for me when service appointment was scheduled. More

by mustangman8475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordi
Oct 22, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review. We are grateful for your business.

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