Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,145 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,145 reviews
October 06, 2025
The worst Experience Ive ever had. The primary work requested, a simple oil change and tire rotation, wasnt completed. Appointment was cancelled and moved back a day with the only noti The primary work requested, a simple oil change and tire rotation, wasnt completed. Appointment was cancelled and moved back a day with the only notification being a txt message. It wad IMPOSSIBLE to get through and talk to a human on the phone, everything was via txt. The issue they did try to address, the auto deploy running boards, were hanging off the side of the vehicle when I picked it up, they didn't test their work. The whole visit accomplished nothing. More
by ben@airsystemsbalancing.com
Verified Customer
September 29, 2025
The sales team was really great to work with. They were flexible and fair. I will refer others to them. They were flexible and fair. I will refer others to them. More
by mtfd103
September 25, 2025
Outstanding serivce! Our knowledgeable sales person, Anna, worked hard to find us the right vehicle! Our knowledgeable sales person, Anna, worked hard to find us the right vehicle! More
by grush10
September 12, 2025
Always satisfied with the staff at Cortese, I know my vehicle will be done right and I have complete confidence. vehicle will be done right and I have complete confidence. More
by Sam
September 07, 2025
Cortese is the Best! Samantha and Jeff were so helpful and made the whole process so easy! So thankful for them! I love my new Jeep! Samantha and Jeff were so helpful and made the whole process so easy! So thankful for them! I love my new Jeep! More
by Christan1223
September 01, 2025
As always, Mike Nazzaro provided excellent customer service throughout my service visit. Mike explained the needed repairs and provided regular progress updates through completion. I would recommend service throughout my service visit. Mike explained the needed repairs and provided regular progress updates through completion. I would recommend Mike and Cortese to anybody in need of car repairs More
by tppweltzer
Employees Worked With
August 28, 2025
Good communication describing situation and options. Good communication when there was an unexpected issues that could be ##. So put on computer to eval. Then my direct contact left, car returned fixe Good communication when there was an unexpected issues that could be ##. So put on computer to eval. Then my direct contact left, car returned fixed but no ability to explain computer results. More
by rotach42
Employees Worked With
August 21, 2025
Bob was absolutely amazing, extremely helpful and answered all of our questions and had no problem elaborating when necessary. answered all of our questions and had no problem elaborating when necessary. More
by barbosaashley13
Employees Worked With
August 20, 2025
I always prefer Cortese because of their amazing service! Any time I have an issue/concern, they happily check out my vehicle. I’ve had the pleasure of working with Mike Nazzaro and each time, he is always a Any time I have an issue/concern, they happily check out my vehicle. I’ve had the pleasure of working with Mike Nazzaro and each time, he is always an active listener and addresses any concerns. Additionally, I’ve received a loaner twice and it has been the smoothest experience thus far. From the receptionist to the mechanics, this is a fabulous team. Thank you to the entire team at Cortese! More
by rebeccalpatti
