Cortese Chrysler Jeep Dodge RAM Mitsubishi

The experience from start to finish was smooth comfortable and quick. The staff interaction was the upmost professional. I would recommend to family and friends anytime! And I would have no proble comfortable and quick. The staff interaction was the upmost professional. I would recommend to family and friends anytime! And I would have no problem going back for another vehicle and seeking Jay or Anna. More

Amazing and the easiest car purchase I have ever made!! Anna was professional, honest, and easy to work with! Everything was done as promised, car was clean and ready next day! Love my Jeep! Anna was professional, honest, and easy to work with! Everything was done as promised, car was clean and ready next day! Love my Jeep! More

I usually don’t like to complain, but I do feel the need to share my experience. On Thursday the 18th I had gone in to this location to try and participate in the upgrade event. Now I know that, that’s most to share my experience. On Thursday the 18th I had gone in to this location to try and participate in the upgrade event. Now I know that, that’s mostly a way to get more people in and for them to get a little more business. That’s fine. My issue was, that I had gone in with very much full intentions in getting a Jeep Wrangler and the person that helped me out didn’t even give me a chance. He told me that it’s not possible to get what I wanted. That it’ll be too much in my monthly payment and to just stay with the car I had. I had a 2020 Jeep Compass at 6,000 miles. It was a lease and though I enjoyed it, it just wasn’t the car I wanted. Now I don’t remember his name, but the way that he talked to me and told me straight out that I don’t have a chance made me feel incredibly uncomfortable. I felt judge and honestly disrespected based on my appearance and my experience there was not enjoyable at all. At one point he said “it’s too much, and with you not putting a deposit down it’ll be way over $800 a month” he just assumed that I had nothing to put down. So I decided to call around. Turns out that he just didn’t want to put in the work. I went to Vision Chrysler Dodge in Penfield later that day, and by 7pm that night I had gone into a 72 month finance on a Jeep Wrangler 2021 Sport S. I put down a $5000 deposit and I am paying just a little more a month than I had been wanting originally but I got the car of my dreams. The people at Cortese didn’t even show me cars, or gave me options. I was never asked if I would want to test drive it or how high I was willing to go. He just flat out denied me. While at Vision Dodge my guy gave me the keys and told me to go off on my own and take all the time I needed/wanted. When I came back, you best bet I was ready to go higher than originally planned. Maybe Cortese needs to train their people to give everyone that walks in a chance and to not judge people based on appearances. Because maybe then they would have made that sale. I don’t plan on going there ever again. And that’s okay. I just wanted to share with you my experience and what other might be experiencing at this location. More

Chloe, Rich, and Michael and everyone else I encountered at the dealership were all great. Everyone was super friendly and very helpful. They worked hard to get me the car I wanted at close to the payment I at the dealership were all great. Everyone was super friendly and very helpful. They worked hard to get me the car I wanted at close to the payment I wanted. Also there was no pressure at all. Definitely a good buying experience. More

Rob did a great job getting my service done for my truck. He got me set up for future oil changes and took care of any issues I had for my servicing. It was my first visit and was very pleased with everythin He got me set up for future oil changes and took care of any issues I had for my servicing. It was my first visit and was very pleased with everything. More

Great experience with the staff. Everything went smoothly. In and out in a day with no issues trading in a previous lease 2 months early smoothly. In and out in a day with no issues trading in a previous lease 2 months early More

Service required was NYS inspection and troubleshooting of GPS issues. The service team was informative, timely and exceedingly professional. I highly recommend the Cortese Dodge team! of GPS issues. The service team was informative, timely and exceedingly professional. I highly recommend the Cortese Dodge team! More

Great customer service. Explained issue professionally and offered solutions. Not sure why there is a 25 word minimum but I all willing to fill the space with this sentence 😜 and offered solutions. Not sure why there is a 25 word minimum but I all willing to fill the space with this sentence 😜 More

It was a great experience. Anna was very friendly and knowledgeable about what I was looking for in a new car. From start to finish, it was easy. knowledgeable about what I was looking for in a new car. From start to finish, it was easy. More

Always honest, solid service advice. Sales was same - very knowledgeable and encouraged on line comparison and reviews to make buying decisions. Great dealership - this is my third car from Cortes very knowledgeable and encouraged on line comparison and reviews to make buying decisions. Great dealership - this is my third car from Cortes More