Cortese Chrysler Jeep Dodge RAM Mitsubishi

If I didn’t know better I’d think I was on Punked The only reason I am giving 1 star is because the Service Center guys are so nice. In 2 1/2 years they haven’t actually fixed the Jeep so there’s th The only reason I am giving 1 star is because the Service Center guys are so nice. In 2 1/2 years they haven’t actually fixed the Jeep so there’s that. I understand that they have no control over what the front end does - that Sales sold a bunk vehicle. But at the same time - all I am getting is lip service and the xxxx thing still intermittently does not start. More

Professional and super fast Great experience. Jeep was fixed correctly and super fast. Nick was great to work with and kept me informed about the process along the way. Great experience. Jeep was fixed correctly and super fast. Nick was great to work with and kept me informed about the process along the way. More

First year check up . I brought our vehicle in for its first check up since we bought it brand new from your facility . I was in and out of there with no waiting around . I brought our vehicle in for its first check up since we bought it brand new from your facility . I was in and out of there with no waiting around . More

Vehichle purchase We stopped in looking for a new vehicle. We were greeted in a friendly way! The process was thorough,seamless and fast!!we are VERY pleased with the We stopped in looking for a new vehicle. We were greeted in a friendly way! The process was thorough,seamless and fast!!we are VERY pleased with the service we received. We would strongly recommend Cortese!! More

Professional and friendly! Anna worked with us to understand our needs and provided options that made sense for our family! She was professional and friendly. The process was ea Anna worked with us to understand our needs and provided options that made sense for our family! She was professional and friendly. The process was easy and in a couple hours we were on our way with a new Jeep! We will be back when our lease is up!! Thanks Anna!! More

Easy to work with! Great Dealership, I drove two hours to come here and it was a painless, quick deal! Anna was very nice and easy to work with :) Thank you Cortese! Great Dealership, I drove two hours to come here and it was a painless, quick deal! Anna was very nice and easy to work with :) Thank you Cortese! More

Service Explained that the appointment could be long due to diagnostics. Able to wait in comfortable waiting room with refreshments. Brought paperwork to me b Explained that the appointment could be long due to diagnostics. Able to wait in comfortable waiting room with refreshments. Brought paperwork to me because I had my 3 kids with me. Everyone was friendly and my service was free. More

Making $ is their only objective The first time I took my Ecodiesel in for a "fuel injection quantity lower than expected", a very common and well-known issue with the Ram Ecodiesels The first time I took my Ecodiesel in for a "fuel injection quantity lower than expected", a very common and well-known issue with the Ram Ecodiesels requiring replacement of the fuel injectors, they mis-diagnosed the issue 3 times before finally getting it right. They had provided a loaner each time and everything was covered under warranty, so the inconvenience was at least palatable. But I should point out that my father has the exact same truck and when he got the "fuel injection quantity lower than expected" error code, the dealer he took it to immediately replaced the fuel injectors. Fast forward about a year...I took my truck in for the Emissions recall. Surprise! The check engine light came on the very next day. Assuming that it had to be associated with the emissions reprograming fix, I took it back in. The code was once again the "fuel injection quantity lower than expected". Yet, again they mis-diagnosed the issue; first telling me that it was the fuel filter. When I reminded them that they had recently changed the fuel filter, they quickly said that it was the engine coolant temperature sensor and they wanted ~$300 to fix it. Wait, what? I asked for the part #, which they provided. The part was $52 with an FCA expected 0.6 hour labor (just to be sure, I called another Ram dealer - they said it should be about $100-$125 repair). When I questioned as to why this was not covered under the extended warranty that came with the Emissions recall (as is very clearly states on the FCA paperwork that Cortese handed me) they said that it wasn’t. So obviously I took it to the other dealer. They found nothing wrong with the engine coolant temperature sensor and correctly diagnosed the issue and replaced the fuel injectors (under warranty). I will never take my vehicle back to Cortese for service. I have no faith or trust in them whatsoever. All they seem to care about is making money. More

Amazing car buying experience Derek was fantastic walking me through the car buying process! I also had the pleasure of working with Sam who went above and beyond to help. Derek was fantastic walking me through the car buying process! I also had the pleasure of working with Sam who went above and beyond to help. More

Excellent, and efficient We worked with Mike Maniscalco on our purchase of a new vehicle. He was efficient didn't make us feel pressured and took his time with us and worked w We worked with Mike Maniscalco on our purchase of a new vehicle. He was efficient didn't make us feel pressured and took his time with us and worked with us. It was a great experience for my husband and me and they tried to get the rate we were looking for! More