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Cortese Chrysler Jeep Dodge RAM Mitsubishi

Rochester, NY

4.6
2,117 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2400 W Henrietta Rd

Rochester, NY

14623

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Showing 2,117 reviews

April 10, 2019

Awesome! The entire experience was I believe the best I've ever encountered for having service work done on my car you guys are the best from the lady that I s More

by jmzstriple7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2019

Car not fixed on time and delivered with dirty I was promised that the car would be ready by the end of the day. It was not done until the next day. When I picked it up the car had dirt and stone More

by Dmmsmhd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan and Mat the manager. Both in Service.
Jun 05, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Dmmsmhd, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please give me a call at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

April 08, 2019

Service crew poorly prepared, I came in with a problem and leave with doubts about the car. The problem in the beginning was an oil change, however, there is a lot of mismatched in More

by rodrigo.yamamoto17
Recommend Dealer
No
Employees Worked With
I don't remember the name of the guys that I worked with
April 05, 2019

Concerns that came in for where fixed but not happy about re Fixed my concern for noise from fan motor. Compleyed drag link recall but not happy with Rams fix for this. Now not able to adjust alignment. Calle More

by pdipiazza79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2019

Refreshing experience The team at Cortese treated me with a level of respect, courtesy and professionalism that can be difficult to find in the sales industry. I felt confi More

by keira_mckenna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ferrari
April 04, 2019

Quick service I called for an appointment at 9am for an oil change. I arrived at 10am and told Brian I needed to leave by 11:30. He said he’d do his best. Just befo More

by m.marra28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Mitchell
April 01, 2019

Cortese Dodge Purchased several Dodge vehicles over the past years and have always had good luck at Cortese for both sales and service. Would recommend Dealership More

by rvanwink0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2019

Purchase of my 2015 Jeep Grand Cherokee Limited My experience with Cortese was absolutely pleasant. Byron was a very kind salesmen to work with. I felt no pressure, and I was treated with the most r More

by NScrive1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Lyth
March 29, 2019

Great Customer Service Experience I brought my Jeep Grand Cherokee from a different dealership but I will use Cortese for service to my vehicle. Nick G. my Service Advisor was awesome More

by luana1758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa-Chrysler Sevice, Nick -Chrysler Service Advisor. Awesome Cortese Employees
March 28, 2019

Great Service Nick Giudice is an excellent service manager. Lisa LaDelfa is wonderful! Our 2015 van goes to Cortese every 3 months for maintenance services. This More

by dspaff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Guidice, Lisa LaDelfa, Kevin (in car rental)
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