
Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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I dropped my car off with Mike to get my tire change, he made other recommendations that I agreed to initially. I later changed my mind and drove back to the dealership to let him know (before they started made other recommendations that I agreed to initially. I later changed my mind and drove back to the dealership to let him know (before they started working on my car) that I only wanted my tire changed and nothing else. He asked why and I told him I’ll take my car to somewhere cheaper for the things he suggested, after which he offered me a 10% discount. I declined the discount. His tone suddenly changed and he became very demeaning and condescending after I declined the offer. The last time I checked I had a right to accept and decline whatever service I want. More
So pleasant and very helpful! !!! Pretty fast in getting things done too! I was so happy to find you guys! !!! Pretty fast in getting things done too! I was so happy to find you guys! More
From start to finish everyone was so wonderful at Cortese. Rick helped us every step of the way and made sure we felt 100% comfortable with our decision on our new vehicle. Cortese. Rick helped us every step of the way and made sure we felt 100% comfortable with our decision on our new vehicle. More
Mike Nazzaro is an excellent service technician if he didn’t inspect my car before it was taken off to be serviced. I would have never known my water pump and driver side head gasket was leaking. But tha didn’t inspect my car before it was taken off to be serviced. I would have never known my water pump and driver side head gasket was leaking. But thanks to Mike they were replaced while my car is still under warranty saving me money on repairs More
I brought my Jeep into get an oil change on a Saturday. My appointment was at 9:30am. After 2 hours of being there the car behind me wanted to leave so they pushed my car out of the way to let that car o My appointment was at 9:30am. After 2 hours of being there the car behind me wanted to leave so they pushed my car out of the way to let that car out. Then they took every car behind me in line before mine. When I asked why this happened, they said they were short staffed. However, that does not explain why all the cars that day went before me when my appt was at 9:30am. They took everyone first that was in line after me. I never go out of there until 12:30pm. 3 HOURS FOR AN OIL CHANGE. That is NOT OK to make someone wait that long. No one ever apologized. They just kept saying we are short staffed. Well you should have told us that when we checked in then. Needless to say I will not be going back there for this again. More
Awesome experience today at Cortese Chrysler jeep dodge ram!! Mike Nazzaro was fantastic!! He made sure I was taken care of with a loaner and explained everything that had to be done to car. He called me 3 ram!! Mike Nazzaro was fantastic!! He made sure I was taken care of with a loaner and explained everything that had to be done to car. He called me 3x and texted me a few times to keep me posted. He checked everything with me and applied coupons/discounts, he is great to work with! Thank you Mike!! Thank you to mechanics for all their hard work since my car is a Chevy and gad a lot of work needed on it!!! More
Every one was very pleasant they did what they said and kept in touch with me kept in touch with me More
Weston was polite and quite knowledgeable about what he is selling. It was much more pleasant than bob johnson . Weston was great is selling. It was much more pleasant than bob johnson . Weston was great More
BEWARE. Won’t return once I brought my challenger in for maintenance and an alignment, alignment made my steering wheel off and when I got home I noticed Won’t return once I brought my challenger in for maintenance and an alignment, alignment made my steering wheel off and when I got home I noticed a scrape out of my lower bumper splitter, left a message with the service manager and no reply customer relations was nice and forwarded my info to the higher ups but no reply just ignored, since I left the dealer before noticing they will blame me for the issue, So now I have to pay a different dealer to re do their alignment and to replace the bumper splitter they damaged More