Cortese Chrysler Jeep Dodge RAM Mitsubishi

Excellent Sales Department I specifically worked with Rick Riola and I could't be happier with my results. He was very patient since I was unsure what I really wanted. In t I specifically worked with Rick Riola and I could't be happier with my results. He was very patient since I was unsure what I really wanted. In the end I got a great vehicle that fit my budget. The extra customer service and making sure I was happy with every aspect of my experience was a plus too! More

Do not follow up on their service work Cortese Dodge service manager sold and installed a new transmission and assured me the transmission would be covered by the warranty even though the t Cortese Dodge service manager sold and installed a new transmission and assured me the transmission would be covered by the warranty even though the truck had a tuner on it. Drove 500 miles and transmission failed. They would not honor the warranty and said I would have to pay them to repair transmission. More

Great Sales Team Service I just took delivery of my second Jeep Wrangler Unlimited from the team at Cortese. While the first purchase was simple, it still included friendly an I just took delivery of my second Jeep Wrangler Unlimited from the team at Cortese. While the first purchase was simple, it still included friendly and accommodating service from everyone I worked with. This time it took a couple weeks to drive away with what we wanted, at the price we wanted to pay. John Cortese was personally involved and was genuinely committed to helping us get exactly what we wanted. John and Rick Riola were extremely patient through our decision making process. While they were consistently available to answer questions they never pressured. Just fantastic customer service from a couple of guys that I now feel like are friends. My purchase wrapped up working with Dave Hilner. This was my second experience working with Dave. Like the first time, Dave was extremely knowledgeable, friendly and helpful. Thank you very much to the entire team at Cortese for another great purchasing experience. More

time will tell service initially told me they could not fix a leaking sun roof. John Cortese got involved and I believe they will fix it now, so kudos to John for s service initially told me they could not fix a leaking sun roof. John Cortese got involved and I believe they will fix it now, so kudos to John for stepping in on behalf of his customers! More

worse customer service in the business I will never do business with Cortese again. they have the worse customer service of any dealers in the Rochester, NY region. You can no longer direct I will never do business with Cortese again. they have the worse customer service of any dealers in the Rochester, NY region. You can no longer direct dial service, you call the 1800 number and get routed to a call center. all those that i dealt with were rude and inconsiderate. i never swore. i was assertive and to the point of the issue. i was hung up on by several people. cortese does not care about the customer, only about the bottom line. More

No anxiety! Picking out a new car has always been torture for me. Samantha was absolutely amazing. I told her what I wanted and wanted to pay, and there it was! T Picking out a new car has always been torture for me. Samantha was absolutely amazing. I told her what I wanted and wanted to pay, and there it was! The transition from my prior lease was so smooth and easy. Thank you Samantha!!!!! More

I came back! I had a great experience when I purchased my last car at Cortese three years ago so I came back. Rick Riola bent over backwards to find the car I want I had a great experience when I purchased my last car at Cortese three years ago so I came back. Rick Riola bent over backwards to find the car I wanted in my price range. The whole process went as smooth as can be and I love my new car! More

Great experience I was looking to trade in my old vehicle and purchase a new one. Ashley helped me figure out how to make the payments work. Great experience car shopp I was looking to trade in my old vehicle and purchase a new one. Ashley helped me figure out how to make the payments work. Great experience car shopping. Ashley was very personable and honest. Thank you! More

Amazing! I worked with Samantha & Rocco! They were absolutely Amazing! Everything was fast and smooth. And I am in LOVE with my new Jeep! I would definitely re I worked with Samantha & Rocco! They were absolutely Amazing! Everything was fast and smooth. And I am in LOVE with my new Jeep! I would definitely reccomed you give them a visit. You will be in great hands :) More

Great service I came in not knowing exactly what I could do. They thought outside the box with me and help me get a great deal. Samantha was amazing, as was Rocco i I came in not knowing exactly what I could do. They thought outside the box with me and help me get a great deal. Samantha was amazing, as was Rocco in finance. They worked as a team and made it all come together. Great experience. More