Cortese Chrysler Jeep Dodge RAM Mitsubishi

Wrangler The wife has always dreamed of owning a two door Wrangler. We test drove at 9 AM and drove our new Jeep off of the lot at 6:30 the same day. Thanks Sa The wife has always dreamed of owning a two door Wrangler. We test drove at 9 AM and drove our new Jeep off of the lot at 6:30 the same day. Thanks Samantha for keeping in touch. More

Lack of communication with saleman and customer change the deal after the facts that you thought you had. Lack of communication never buy a truck here again. had a better deal at Genesee valley in A change the deal after the facts that you thought you had. Lack of communication never buy a truck here again. had a better deal at Genesee valley in Avon.the salesman new what the deal i had from genesee valley because i gave him the paper. But i already sign the papers and then we had to change the papers again witch made my payment higher then what Genesee valley gave me More

Great experience. Buying a new vehicle was easy and comfortable. Never felt pressured. Delivery was awesome and the salesman Rick Riola, even came in on his day off so Buying a new vehicle was easy and comfortable. Never felt pressured. Delivery was awesome and the salesman Rick Riola, even came in on his day off so that I would not have to wait an extra day for my Wrangler. More

confidence they are very knowledgeable and make you feel that they will do everything they can to fix your car in a timely manner and get you on your way as they are very knowledgeable and make you feel that they will do everything they can to fix your car in a timely manner and get you on your way as soon as possible. they also will let you know what's wrong with your auto and give you an approximate cost. More

Horrible Customer Service-Customer service is not a priority Called to make my appointment and discussed on phone what was to be done at visit. When I went to pick up- i was told a fee when i was expecting my vi Called to make my appointment and discussed on phone what was to be done at visit. When I went to pick up- i was told a fee when i was expecting my visit to be no charge- When I asked to speak to service manager he came out aggressive and brought "paperwork" for "Proof" that car had (1) oil change done on it previously (6K?). Very aggressive - did not want to hear the mix up of details when car was dropped over 6 months prior with 6k miles on it and how they would NOT do oil change at that visit due to LOW mileage. Finally for sake of not arguing, I paid for oil change even though accordingly to their records I only had put on 3k additional miles since last oil change. No customer service skills, horrible customer relation skills- management needs courses on how to talk to customer and WOMEN as well. UNHAPPY- location is bad enough to get in and out of on road to deal with bad service on top of it! More

Service was great! I needed a quick turn around and Cortese was able to accommodate my request. The service department consistently exceeds my expectations. I appreciat I needed a quick turn around and Cortese was able to accommodate my request. The service department consistently exceeds my expectations. I appreciate them understanding my needs. More

Dirty vehicle I dealt with a sales person by the name of Rick; he was very professional and polite. However, during my test drive I notice minor spots and strain th I dealt with a sales person by the name of Rick; he was very professional and polite. However, during my test drive I notice minor spots and strain throughout the vehicle. I brought these issues to Rick’s attention, he assured me that they would be taken care of during cleaning of the vehicle. Well! they were not, I paid over 25k for a vehicle and had to come out of my pocket and pay $120.00 to have it clean! I found this treatment to be unacceptable!!!! More

Excellent Sales Department I specifically worked with Rick Riola and I could't be happier with my results. He was very patient since I was unsure what I really wanted. In t I specifically worked with Rick Riola and I could't be happier with my results. He was very patient since I was unsure what I really wanted. In the end I got a great vehicle that fit my budget. The extra customer service and making sure I was happy with every aspect of my experience was a plus too! More

Do not follow up on their service work Cortese Dodge service manager sold and installed a new transmission and assured me the transmission would be covered by the warranty even though the t Cortese Dodge service manager sold and installed a new transmission and assured me the transmission would be covered by the warranty even though the truck had a tuner on it. Drove 500 miles and transmission failed. They would not honor the warranty and said I would have to pay them to repair transmission. More

Great Sales Team Service I just took delivery of my second Jeep Wrangler Unlimited from the team at Cortese. While the first purchase was simple, it still included friendly an I just took delivery of my second Jeep Wrangler Unlimited from the team at Cortese. While the first purchase was simple, it still included friendly and accommodating service from everyone I worked with. This time it took a couple weeks to drive away with what we wanted, at the price we wanted to pay. John Cortese was personally involved and was genuinely committed to helping us get exactly what we wanted. John and Rick Riola were extremely patient through our decision making process. While they were consistently available to answer questions they never pressured. Just fantastic customer service from a couple of guys that I now feel like are friends. My purchase wrapped up working with Dave Hilner. This was my second experience working with Dave. Like the first time, Dave was extremely knowledgeable, friendly and helpful. Thank you very much to the entire team at Cortese for another great purchasing experience. More