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Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,118 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,118 reviews
July 08, 2023
Great service department , service advisor and service manager went above and beyond to make my service experience excellent, explained what was being done to my vehicle even gave me an additional 10% off manager went above and beyond to make my service experience excellent, explained what was being done to my vehicle even gave me an additional 10% off my service. More
by wesend2020
Employees Worked With
Other Employees :
Service manager and the new service advisor for Mitsubishi
July 05, 2023
Always on time and explains my options in regards to work needed on my car. needed on my car. More
by jessettemar
Employees Worked With
July 02, 2023
My Jeep Wrangler spent over 44 days on the second visit for a parasitic battery drain that this center could not resolve. On the first visit they claimed the battery and instrument cluster was bad, and re for a parasitic battery drain that this center could not resolve. On the first visit they claimed the battery and instrument cluster was bad, and replacement of both still didn't fix the problem. Neither the service staff or the customer relations representative (Samantha) followed up to respond to my concerns regarding this ongoing issue, and the vehicle is covered under Mopar warranty. The FCA representative also failed to follow up with the dealership or me regarding the ongoing issue. Currently, FCA and Cortese CJDR have failed miserably, on this issue...... More
by pcannonsr1
July 02, 2023
Cortese and it's employees should all be proud they all work together to make what ever problem or problems you have get resolved as soon as possible with your vehicle. work together to make what ever problem or problems you have get resolved as soon as possible with your vehicle. More
by Chris
Employees Worked With
July 01, 2023
I’ve purchased 3 cars and 3 motorcycles from Cortese in the last 4 years. I don’t even shop around anymore. Our salesman Rich Riota is the best. We come in and tell him what we need and he never fails to g the last 4 years. I don’t even shop around anymore. Our salesman Rich Riota is the best. We come in and tell him what we need and he never fails to get it done. Rich and everyone else at Cortese are friendly, professional and make us feel special. There is never any pressure which makes the car buying experience pleasurable. Thank you Rich and the rest of the Cortese team for making us feel like part of the family. More
by Shea114
Employees Worked With
July 01, 2023
I started on my search for a Tesla that’s when I met John.C he was very courteous and attentive to detail he answered all of my questions. We did a sight unseen trade/purchase I was given a fair deal on John.C he was very courteous and attentive to detail he answered all of my questions. We did a sight unseen trade/purchase I was given a fair deal on my vehicle. He got me to the numbers I was looking at and since I was at work most of the time he accommodated me with texting and email. Also I’m 5 hours away. He was off the day I came up there to pick up the vehicle. So he set me up with Rico.A who is a very polite and knowledgeable young man… who hustled for me the entire time I was there and made me feel like true family .. also even though John.C was off he came up there on his off day just to greet me and gave me a nice firm handshake.. these people mean business here and I give them 10 plus stars if I could.. yes the drive there was soooo long but once I got there I knew I was in good hands. Thank you fellas. More
by JairT
June 30, 2023
good service, communication could use some work, maybe more updates, sales department is great, seem that they want to help more updates, sales department is great, seem that they want to help More
by bcmorey21
Verified CustomerJune 30, 2023
Upset that I received an email for discounts on the same services a week later. Also I could NOT write a check (service center not accepting checks at this time) and had to use a charge card incurring a 3% services a week later. Also I could NOT write a check (service center not accepting checks at this time) and had to use a charge card incurring a 3% service fee. The service received on my Pacifica was fine. More
by Cheryl BV
Employees Worked With
June 29, 2023
My salesman Jeff LaMartino is very good no pressure and listens to me on what I’m looking for. Inventory was great and I found exactly what I was looking for listens to me on what I’m looking for. Inventory was great and I found exactly what I was looking for More
by Ajmsaint07
