Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,246 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,246 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Sort by
August 28, 2025
Good communication describing situation and options. Good communication when there was an unexpected issues that could be ##. So put on computer to eval. Then my direct contact left, car returned fixe Good communication when there was an unexpected issues that could be ##. So put on computer to eval. Then my direct contact left, car returned fixed but no ability to explain computer results. More
by rotach42
Verified CustomerEmployees Worked With
August 21, 2025
Bob was absolutely amazing, extremely helpful and answered all of our questions and had no problem elaborating when necessary. answered all of our questions and had no problem elaborating when necessary. More
by barbosaashley13
Employees Worked With
August 20, 2025
I always prefer Cortese because of their amazing service! Any time I have an issue/concern, they happily check out my vehicle. I’ve had the pleasure of working with Mike Nazzaro and each time, he is always a Any time I have an issue/concern, they happily check out my vehicle. I’ve had the pleasure of working with Mike Nazzaro and each time, he is always an active listener and addresses any concerns. Additionally, I’ve received a loaner twice and it has been the smoothest experience thus far. From the receptionist to the mechanics, this is a fabulous team. Thank you to the entire team at Cortese! More
by rebeccalpatti
August 16, 2025
RIP OFF. DO NOT SERVICE YOUR VEHICLE THERE!!! I don’t think they have a mechanic there, they have me sat there for 4 hours. The malfunction collision warning DO NOT SERVICE YOUR VEHICLE THERE!!! I don’t think they have a mechanic there, they have me sat there for 4 hours. The malfunction collision warning was on, I wanted that fix , they said the cost was $849 for the job I said ok. I asked for an alignment, the washer fluid and check engine light was on. After 4hours they told me my vehicle was ready, I payed the bill, went in my car and drove off only to be greeted by the same lights on the dashboard. I went back to Mr. Jordi to asked what have he done to my car because everything seems the same, and he politely reply “ I didn’t know you wanted it fixed” so I asked to speak to the person in charge of servicing and there was Mr. Brian and his excuse was maybe the didn’t have the parts, to me I realize what kind of business they running at cortese dealership. They didn’t even have washer fluid in that huge dealership they advertising so much, I would’ve had my car service better at a mom and pop shop better. These people are waste of time and energy. They are scammers More
by Outlander
July 31, 2025
Very satisfied with my vist. My My advisor was very professional and courteous. Problem was fixed and Advisor explained what was wrong and what was fixed.. Good job all around. My My advisor was very professional and courteous. Problem was fixed and Advisor explained what was wrong and what was fixed.. Good job all around. More
by quinn409
Employees Worked With
Rob was my advisor
July 21, 2025
Not very trust worthy management. Classic run around, really bad communication. Rental vehicle sucked beans Classic run around, really bad communication. Rental vehicle sucked beans More
by markb9
