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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,221 Reviews

1,221 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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March 23, 2024

Appointment went as planned, work was done great, and communication during appointment was excellent. Very pleased. More

by ldiehl14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob, service advisor
Mar 28, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business and the 5 star review.

March 23, 2024

Mike was very helpful and explained everything clearly so I could understand. He is great! More

by mattmachew50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff LaMartina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Andreano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike the mechanic was great!
Mar 28, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mike thanks for the great review. We appreciate your business.

March 22, 2024

Great services every time I go always tell me what needs to get done I love it More

by cstrose32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 28, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for allowing us to earn your business and the 5 star review!

March 19, 2024

This people work here lie about the pricing and they hide a lot of fee and charges you later With big amounts They won’t tell you anything at first and at last bring your bills with big amount and fees More

by gangabista57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Dunkleberger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello, I attempted to reach you however due to no contact info or name I was unable to do so. I apologize that you feel this way, every customer matters here at Cortese and we are open to speak with you about your concern. Please feel free t reach out. Michelle @Cortese Customer Relations.

March 18, 2024

Adam was excellent to work with! On my initial visit he was the only rep that approached me while several others just sat at their desks. I love my car and would definitely recommen More

by wyoungma
Recommend Dealer
Yes
Employees Worked With
Adam Rossi. 5 stars
Mar 28, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business. We appreciate you and the 5 star review!

March 18, 2024

Rob was great, both when I brought the car for service and when it was ready and at the end to explain what was done to the car. He kept me posted during the day of the progress with text messages. Thi More

by Julien SEID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROB BALON
Mar 28, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Julien, thanks for the great review and the kind words. We all thank you for your business.

March 18, 2024

My service coordinator Mike was awesome. I was happy to get my car back on the same day with all the necessary work completed. I needed a new battery that cost $324, which seems expensive. W More

by cdperna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazarro
Mar 18, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the feedback and being a customer here at Cortese. I apologize that you are experiencing this. Please let us know if we can help. We will continue to strive for 5 stars! We appreciate your business.

March 13, 2024

The service was quick and everyone there is always friendly. They always go above and beyond whenever I have questions. More

by bcarver5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 15, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business and the 5 star review!

March 13, 2024

They explained everything to detail about the service that was being done and the time it would take More

by hoyokdum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review! We appreciate your business.

March 11, 2024

Michael (Service Advisor)was very friendly and kept me updated along the way. The service was performed on time and efficiently. Thank you for a good experiance that I have never had at a dealership befor More

by stevenmiller929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Service Advisor
Mar 13, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Steven, we are grateful to be able to service you. We appreciate your business and look forward to working with you again.

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