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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,222 Reviews
Call Service Center (800) 952-7892

1,222 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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January 12, 2024

No one noticed I needed new rear brake pads needed service few weeks back when I paid for new tires and NYS inspection. This is frustrating because I have put so much money into this car. I purchase More

by leroydoctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Leroy, I am so sorry that we missed the opportunity to service the brakes. Although the concern with the Uconnect was not something we assisted with...we value you as a customer. We will continue to strive for 5 stars. Thanks for your business.

January 11, 2024

I would like to give kudos to blue team, service advisor, Robert Bslon She is always very helpful and the communication is excellent. When I need work done I call on him and he gets it done for me in a timel More

by sherran1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Balon
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Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Oh wow, Thanks so much for your business....we also thank you for the great review and the kind words.

January 10, 2024

They do a great job with reminders and communicating status. I am happy with the whole Correse e More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro
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Jan 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the kind words!!!

Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review! We appreciate the 5 stars!!

January 08, 2024

Rob was an amazing help in getting us back on the road as soon as possible. His quick attention to our situation was greatly appreciated! More

by randlejudya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Jan 08, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the kind words. We appreciate your business.

January 08, 2024

Rick Riola took care of all my needs from start to finish. Cortese over-delivered at some aspects of the process as well. More

by Marie Goldstin
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Marie, we thank you for your business!

Mar 06, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Marie thanks for the great review. We appreciate your business and the kind words,

January 02, 2024

N/A I do not wish to add any further comments at this time. Thanks More

by james.ayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

James, we thank you for the 5 stars...but most of all we thank you for your business.

January 01, 2024

This dealership seems to operate smoothly and seems to have the concerns of the costumer in mind More

by wedearcop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the kind words. We thank you for your business.

January 01, 2024

Thanks to Cortese Jeep along with our salesman Bob H for getting me into my new ride! Awesome & seamless experience. Absolutely will be back for the next vehicle. More

by mdarpino22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob H + Ray
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Jan 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business. Welcome to the Cortese Family!

December 30, 2023

Think the warranty repair process could have been accomplished much easier. Still waiting for resolution More

by revans30
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Roger, thanks for giving me a call. Again, I apologize. I will await the response from you to know how you would like to move forward. Thank you so much for your patience as we walk through this. Michelle @Cortese Customer Relations.

December 28, 2023

Everything went well and they are very polite and respectful of my time. Thank you More

by mary.ann50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Mark and I didn’t catch the one I signed in with right where you drive in for service but I’m sure you can find it in my paperwork.
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Jan 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review. We thank you for your business.

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