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Cortese Ford Lincoln
Rochester, NY
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
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Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,347 reviews
April 02, 2023
Excellent customer service, experienced staff. This was my 1st time at this Ford dealership. I had previously gone to 2 other Ford dealerships. Based on my experience I would rate them a 10 out of This was my 1st time at this Ford dealership. I had previously gone to 2 other Ford dealerships. Based on my experience I would rate them a 10 out of 10. All the information they took down in what was needed was accurate. A message reminder was sent of the upcoming visit. Upon arrival Al in the service department confirmed what the vehicle was in for. All work done was done in a timely manner. The mechanic performed services without leaving any grease or oil on my vehicle. Al went over all the maintenance that was completed as requested including changing air filter & cabin air filters. Al also explained the upcoming maintenance services that would need to be done at 100,00 miles and an estimated cost for an idea of how much it would be. He explained the importance of each maintenance service that would need to be done as well as the order in which to do them if I couldn’t do them all at the same time. Samantha also followed up to see how my experience was which I thought was very nice. Based on the experience I had I would definitely recommend Cortese Ford to family & friends. More
by mmboss592
Employees Worked With
Other Employees :
I’m not sure who the mechanic was but they should also be acknowledged for their work done on my vehicle with a 5 star
March 25, 2023
Service there was excellent work done that needed to have my vehicle back onto the road. Darren the service representative is wonderful to work with and is always thorough with work that is needed. He was ev my vehicle back onto the road. Darren the service representative is wonderful to work with and is always thorough with work that is needed. He was even able to get my vehicle back a day earlier than expected very thankful for that. I have used Cortese for years and have been very happy with the great experience there always. More
by RBATTISTA
Verified CustomerEmployees Worked With
Darren VanOrden
March 23, 2023
so far i feel left hanging. an update or 2 would be nice. i don't take issue with cortese for the obvious defect with my brand new truck. i just want it fixed. i feel like m an update or 2 would be nice. i don't take issue with cortese for the obvious defect with my brand new truck. i just want it fixed. i feel like my truck is not a priority to be repaired and therefore in not a priority either. More
by brownbeer89
Employees Worked With
Brandon Buck 5 stars
March 22, 2023
I've been going to Cortese service department for many years. I feel like they are always very helpful. years. I feel like they are always very helpful. More
by pedinurse95
March 21, 2023
Great salesman and good followup. I will consider the dealership next time we buy. Thanks I will consider the dealership next time we buy. Thanks More
by leoshauger
March 21, 2023
Cortese technicians will steal your belongings when you bring your vehicle in for repair! Be cautious or just stay away is my warning bring your vehicle in for repair! Be cautious or just stay away is my warning More
by Jkeymel
Employees Worked With
March 21, 2023
All the service work turned out good. Very fast and well done. I’ve always found Cortese’s service the best. Very fast and well done. I’ve always found Cortese’s service the best. More
by gosman
March 20, 2023
Knowledgeable, excellent customer service, and they made the lease process Very easy! Great experience. Thank you the lease process Very easy! Great experience. Thank you More
by smonti14
March 19, 2023
Thank you, Jack! I was treated kindly when I arrived. My car didn't take long, the process was easy! I was treated kindly when I arrived. My car didn't take long, the process was easy! More
by paige.serpem
Employees Worked With
March 15, 2023
I was treated like family in the whole process. I got my car quickly and I love it. I got my car quickly and I love it. More
by klmpurple
