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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

January 13, 2023

Very pleasant experience. When we need to buy a car again we will be back. More

by hstartup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

January 12, 2023

As usual Al and Keith were great: kind, considerate and professional. I've been a loyal customer for over 30 years and they have been loyal to me by their professional and honest business practices. More

by BroFro1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 09, 2023

Darren Van Orden is my advisor, and he’s been a pleasure to work with. Always answers his phone and calls me if there is an issue. More

by isra950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 09, 2023

Al was very helpful. Thought he was very knowledgeable and nice. Will be coming back More

by jp.bentnails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

January 07, 2023

Was very happy with the service and they took care of several small issues for me without any problem. More

by lietteroc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

January 04, 2023

Blatantly overpriced, some of the billed work was clearly not done; on pick-up I had to insist on correction, which was quickly "repaired", loose dome light which was not loose before (and with grease finger More

by hihohiho08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

January 03, 2023

I was not expecting to be charged again for alignment as it was not done right at first time. Did not drive much as I was out of country. Found this after I came back and drove around. More

by krishsarkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

Jan 16, 2023 -

krishsarkar responded

Well, I understand your goal but the repeat service provided (wheel alignment) cost me additional money stating that I drove 1200 miles probably caused the alignment go bad which I do not agree since I drove on smooth surface. I still see no improvement.as my steering wheel is pulling on right that you were supposed to fix. I do not want to get into any debate. Just responding since you requested. Thanks. Regards, Krish

December 27, 2022

Recently brought my truck in for service. Appointment was easy to make online, communication with Jack in Service was great and the vehicle was repaired quickly. Will be back for future servi More

by Meelybpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

December 27, 2022

Hello,my name is Mr. Derrick Levine And I own a 2016 Ford Escape and I love getting this service back there at court's ford department Al is the best service guy back the More

by derricklevine214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Cortese Ford Lincoln responded

Derrick, thank you so much for the excellent review!

December 26, 2022

The service was great and the vehicle was done at the time that it was promised to be done. More

by s-johantgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

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