
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,347 reviews
Great service. Listened to my concerns and assisted in explaining in detail about my vehicle. Listened to my concerns and assisted in explaining in detail about my vehicle. More
Jack Hawes was excellent and kept me informed about what was done Service was fast and friendly was done Service was fast and friendly More
Dave Vito our salesperson was fantastic! He made the experience of buying my truck very comfortable. The next time I buy a car it'll be from Cortese Ford. He made the experience of buying my truck very comfortable. The next time I buy a car it'll be from Cortese Ford. More
After looking at used vehicles at other locations we realized we could buy brand new for less from Cortese. So we went there on wednesday told them where we needed to be and they made it happen. Without realized we could buy brand new for less from Cortese. So we went there on wednesday told them where we needed to be and they made it happen. Without a doubt the quickest and most painless vehicle purchase we have ever had. Cortese was amazing! More
Excellent service, had all parts related to repair in stock, jack did a great job in follow ups stock, jack did a great job in follow ups More
Service was fair. Waited 3hrs for a 1hr job, was charged labor for the delivery time of part. Paid receipt didnt have what work and parts were done. I had to call a re Waited 3hrs for a 1hr job, was charged labor for the delivery time of part. Paid receipt didnt have what work and parts were done. I had to call a request a detailed printout of service performance. One week later, same sensor issue still happening on my Ford Explorer that I paid to be replaced. Friendly enough staff, just not detailed in parts and breakdown to customer for services rendered. That being said, and being I need more service done on my Explorer. I will NOT be returning. I will be going elsewhere. Follow up is key More
Excellent service, professional, knowledgeable, and courteous. Very poor policies regarding service bulletin associated issues. I had a Service Manager inspect the hood of my 2017 Ford Explorer to exam courteous. Very poor policies regarding service bulletin associated issues. I had a Service Manager inspect the hood of my 2017 Ford Explorer to examine extreme “white powder” bubbling on the front portion of the hood. He stated that Ford has covered the replacement of these hoods because it is a known defect. He later informed me that replacement of the hood would not be covered because my vehicle was beyond the replacement period. Further investigation on my part revealed that Ford issued a Technical Service Bulletin (19-2026 – “Aluminum Panel Corrosion” issued 06 February 2019) which recommends panel replacement. It seems deceptive to me that Ford, knowing of the defect enough to issue a service bulletin, would not inform me of the defect earlier (All my service is conducted regularly at the dealer). It is extremely disappointing to me that Ford is not covering this defect which has been kept a secret (at least to their customers). I have been a devoted Ford customer for over 40 years, and I will likely not purchase another Ford product due to this experience. More
My experience was great. I was unexpectedly forced to buy a new vehicle, and it wasn’t a good time for me. Everyone at the dealership, the service department, the receptionis I was unexpectedly forced to buy a new vehicle, and it wasn’t a good time for me. Everyone at the dealership, the service department, the receptionists, my sales person and the finance manager really made it easy for me. I really appreciate it, and I love my new vehicle. More
Always great service and Al Rossester always goes above and beyond to make sure our Fleet is taken care of and beyond to make sure our Fleet is taken care of More
Absolutely professional in all aspects of the purchase of my new Ford truck and trade-in of my Dodge Ram. I couldn’t be happier. my new Ford truck and trade-in of my Dodge Ram. I couldn’t be happier. More