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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

July 10, 2022

Great service. Listened to my concerns and assisted in explaining in detail about my vehicle. More

by mack.peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 10, 2022

Jack Hawes was excellent and kept me informed about what was done Service was fast and friendly More

by jimwoytash7904@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ford techs at Cortese Ford are super
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 08, 2022

Dave Vito our salesperson was fantastic! He made the experience of buying my truck very comfortable. The next time I buy a car it'll be from Cortese Ford. More

by melkman28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Vito *****, David Eichelberger
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 08, 2022

After looking at used vehicles at other locations we realized we could buy brand new for less from Cortese. So we went there on wednesday told them where we needed to be and they made it happen. Without More

by Mike070654
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serena Andryewski, David Eichelberger
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 08, 2022

Excellent service, had all parts related to repair in stock, jack did a great job in follow ups More

by slidin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 07, 2022

Service was fair. Waited 3hrs for a 1hr job, was charged labor for the delivery time of part. Paid receipt didnt have what work and parts were done. I had to call a re More

by pazomc
Recommend Dealer
No
Employees Worked With
Keith Osier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our top priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so that we can go over your concerns. Thank you, Samantha Cortese

July 07, 2022

Excellent service, professional, knowledgeable, and courteous. Very poor policies regarding service bulletin associated issues. I had a Service Manager inspect the hood of my 2017 Ford Explorer to exam More

by kevinsullivan48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Cortese Ford Lincoln responded

Thank you for the feedback! We will be sure to make the necessary changes to ensure this won't happen again. If you'd like to discuss your concerns please do not hesitate to call me at 585-277-3287 or email at S-Cortese@corteseauto.com. Thank you, Samantha Cortese

July 05, 2022

My experience was great. I was unexpectedly forced to buy a new vehicle, and it wasn’t a good time for me. Everyone at the dealership, the service department, the receptionis More

by jsneddon71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

June 30, 2022

Always great service and Al Rossester always goes above and beyond to make sure our Fleet is taken care of More

by mTuttobene
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

June 29, 2022

Absolutely professional in all aspects of the purchase of my new Ford truck and trade-in of my Dodge Ram. I couldn’t be happier. More

by jeffanastas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bryce Seeley
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

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