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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,256 Reviews

1,256 Reviews of Cortese Ford Lincoln - Service Center

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August 25, 2022

Always a pleasurable experience customer service is top-notch. I have recommended Cortese to many and will continue to do so. More

by idk5102
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review! We appreciate your continued business and if you need anything do not hesitate to call or stop by!

August 23, 2022

Fast, thorough and courteous as always. I've kept coming back for many years now. More

by akelly4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the kind review! We are glad to have such a loyal customer base. If you ever need anything from us feel free to call or stop by!

August 22, 2022

The service department advisor, Al Rossester, was helpful, courteous, and attentive. I was able to have the replacement part for my Ford Fusion earlier than planned, and the work was done faster than More

by MAXROCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you for the kind review! We are happy to hear that you had such a great experience with Al. We look forward to doing business again in the future and if you need anything please feel free to call us or stop by!

August 18, 2022

Great customer service the management team answered and my question and solved my issue I was having More

by KMCCORMI
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichelberger
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you for the great review! We are happy to hear that we were able to solve the issue you were having. If you ever need anything in the future please feel free to call or stop by!

August 16, 2022

The dealership was clean but waiting room chairs uncomfortable. Time that I was told it would take was over but was expected so took lunch. Attendant when I entered seemed to ignore me expecting I More

by esther800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you for the great review! We apologize that you were uncomfortable at first, but are happy that someone was able to assist you in such a positive way. We hope the next time you stop by you have a more comfortable experience. Please feel free to call or stop by anytime with any concerns. Thanks again!

August 15, 2022

The service I received was timely and courteous. Very easy to make appointments online and drive in for service. Thank you Cortese! More

by wlgallucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for such a positive review. Customer satisfaction is our top priority and we are so happy to hear about the great experience you had! If you ever need anything in the future please call or stop by anytime!

August 15, 2022

I bought my escape here, and I’ve been coming here for all of my maintenance and inspections. They always give great service and are very courteous. More

by RVOGENITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for a great review! We are extremely happy to hear that you have a great experience every time you come in. We are so appreciative for our loyal customer base. If you ever need anything please feel free to call or stop by anytime!

August 15, 2022

I dropped off my vehicle May 15. And got it back August 12. During that time I was treated like everything was my problem, when it was a manufacturing defect. They were not helpful w More

by joanandbill45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Rossester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

August 09, 2022

I can trust Cortese to conduct the necessary service to keep my F-150 running like new. They get it up to par in short order so I can keep my life moving. Thanks Cortese! More

by leeolzenak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you for the great review! We are happy to hear that we can keep you and your F-150 moving. If you ever need anything please do not hesitate to reach out!

August 05, 2022

Done before I finished my coffee and the cost was less than expected. I’d go back. More

by Krausrp
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review! We are happy to hear we got the job done while the coffee was still hot. If you need anything in the future please do not hesitate to reach out!

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