Cortese Ford Lincoln - Service Center

The service was excellent as far as it goes but the work could not be completed because parts were not available . could not be completed because parts were not available . More

Zac treated me well. I got a good amount for my trade and love the Explorer. I got a good amount for my trade and love the Explorer. More

services were great , I received an oil change , rotation, inspection and recalls were addresses . awesome as always rotation, inspection and recalls were addresses . awesome as always More

As explained in the text reply, the overall experience was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They too was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They took it back immediately. Waited in the lounge area and then decided to walk as it was a nice day. Made it to Jay's Diner (excellent breakfast - work with April H!) and waited for family. We decided to go back to Cortese after breakfast (around 10:30) to look at some Explorers. When I checked to see where they were on the process, they had not even started, but was "next up". Went back out to look at the Explorers in the pre-owned lot. Serena (spelling?) greeted us warmly and I mentioned how we enjoyed working with Bryce to lease the F150. She said she'd let him know we were out here & see if he wasn't busy. He came out and showed us the two '21 Explorers they had, inviting us to climb in and he explained many of the features. He showed my 8 year-old daughter the back seat and third row features. He explained all of the nuances of the Limited edition we were looking at to my wife and I. If you are looking to lease/buy, I cannot recommend Bryce highly enough! He is *very* detail-oriented. If we were in the position financially, we would have purchased that '21 Explorer then! I look forward to working with Bryce in the future! The service guys are knowledgeable and cordial, I guess I just expect that when I drop something off seemingly first in line, it gets worked on first. Best regards, Marc More

Detailed diagnostic analysis of my truck. Was difficult to get information from them during process. Was difficult to get information from them during process. More

Jack explained my service, helped me with my Ford pass app and made me very comfortable while I was waiting for my car. app and made me very comfortable while I was waiting for my car. More

I had a transmission problem. I brought it in Saturday and had the car back Tuesday. Really great service and helpful people. I brought it in Saturday and had the car back Tuesday. Really great service and helpful people. More

Very pleasant. Explained process and expected time frame for service. Service was completed on time. Explained process and expected time frame for service. Service was completed on time. More

All done in time but tech forgot to put the plastic lock pin on the door after it was disassembled, i was lucky i noticed the same week and found it on the seat it could have been lost. pin on the door after it was disassembled, i was lucky i noticed the same week and found it on the seat it could have been lost. More