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Cortese Ford Lincoln - Service Center
Rochester, NY
1,254 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,254 Reviews of Cortese Ford Lincoln - Service Center
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July 23, 2021
Great customer service. NYS inspection and The Works completed in one hour. Low cost and friendly service. Jack Hawes was a new addition to the service team for me. He was wonderful. I have used Cortese completed in one hour. Low cost and friendly service. Jack Hawes was a new addition to the service team for me. He was wonderful. I have used Cortese for servicing my car for over 10 years. They're the best! More
by rgray9
Employees Worked With
July 09, 2021
My car was sent to the shop for oil change inspection and recall!! It took 18 days for me to get my car!! Then when got my car back the inspection was not done had to leave it to get done recall!! It took 18 days for me to get my car!! Then when got my car back the inspection was not done had to leave it to get done More
by mcmariam119
Verified CustomerEmployees Worked With
Dan
June 29, 2021
Appointment at 1pm for oil change truck not done till 4pm when I inquire why it was taking so long said that they didn't have the oil filter on a 2021 truck that been scheduled for three weeks and had to pa when I inquire why it was taking so long said that they didn't have the oil filter on a 2021 truck that been scheduled for three weeks and had to pay end employee for all that time. Help me understand why a Ford dealership doesn't have the parts there for a job that's been scheduled for three weeks More
by Reliablecleaning1234
Employees Worked With
Darren
June 28, 2021
Not very happy with your service my truck was in your shop for 9 weeks still not fixed VERY DISAPPOINTED shop for 9 weeks still not fixed VERY DISAPPOINTED More
by dgraupman1262
Employees Worked With
Other Employees :
Dave Robinson, Mark Williams
June 22, 2021
I have been a long term Cortese customer. 5 car purchases and only maintained at the dealership. and only maintained at the dealership. More
by jpeg
June 15, 2021
Cortese has a very good service department. The 3 service tech’s are always helpful and friendly. The people that work on my truck always do a quality job in an efficient manner. tech’s are always helpful and friendly. The people that work on my truck always do a quality job in an efficient manner. More
by gosman
Employees Worked With
Other Employees :
Darren and Al in Service
June 02, 2021
Third and final trip to this dealership's service department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle all day so I scheduled an appointment a month in advance. Second time I arrived at 8am and was told that they forgot to order the recall part so I had to reschedule for two weeks later. Third time I stopped in at 8am on my day off but was told there was no courtesy shuttle available to me even though it's listed on their website. Cortese doesn't make loaner cars available to their customers so they told me to either rent a car or just wait all day, assuming they could even get to my car before they closed at 5pm. While none of the service advisors were outright rude to me, to say the service department was either professional or courteous in this situation would be false. More
by bflojg
Employees Worked With
Other Employees :
Dave Robinson, Mark Williams
May 31, 2021
Fantastic place to do business with. I tell friends and family to shop there. No pressure no gimmicks. Best place in Rochester and surrounding areas to purchase a car or truck family to shop there. No pressure no gimmicks. Best place in Rochester and surrounding areas to purchase a car or truck More
by jarcoleo8144
Employees Worked With
May 30, 2021
First, I had issues with the sales team and then my second service appointment was a not a good experience. I came in for an oil change and it took hours even though I had an appointment. Then they l second service appointment was a not a good experience. I came in for an oil change and it took hours even though I had an appointment. Then they left oil on my passenger side seat. This is a brand new Lincoln and I had a puddle of motor oil on my seat. They cleaned it but the interior still smells like oil. More
by Ron
Employees Worked With
May 25, 2021
Great dealership! Service tech, Al Rossiter is the best! Prompt, courteous, knowledgeable, always ready to help! Dealership in general always clean. Someone is right there to help when you walk in the door Prompt, courteous, knowledgeable, always ready to help! Dealership in general always clean. Someone is right there to help when you walk in the door. More
by cjcasaccia
Employees Worked With
Other Employees :
Rossiter, Al, Ron Christiano, David Eichelberger
