Corwin Ford of Tri-Cities

Great service. Quick to get the work done. Pleasant friendly people. Very happy with all. Quick to get the work done. Pleasant friendly people. Very happy with all. More

Excellent Prompt, courteous, professional, on time. They need to put a rack up in the waiting room to display all current year Ford models for us to read while waiting. They need to put a rack up in the waiting room to display all current year Ford models for us to read while waiting. More

Journey is awesome. She always takes the time to understand what our needs are and makes sure to get the job done. She is great to deal with. She always takes the time to understand what our needs are and makes sure to get the job done. She is great to deal with. More

They were very friendly and great! Our salesman Hunter was a very nice young man and made the experience smooth Our salesman Hunter was a very nice young man and made the experience smooth More

Prompt service, fixed problem, and convenient ride home and vehicle delivery. I appreciate the service. and vehicle delivery. I appreciate the service. More

I took my car there to get a spare key programmed, and either their techs are poorly trained, incompetent, or it was a blatant attempt to rip me off. When I got the car back none of the voice commands for either their techs are poorly trained, incompetent, or it was a blatant attempt to rip me off. When I got the car back none of the voice commands for Sync worked. I took the car back, they told me they they had fixed it. When I went back to get it, it still did not work. I showed them the many forums that listed this happening, and told them they needed to fix it. The service advisor swore that this had never happened before, which is not true because I connected with several other people on social media that had had this happen when they got their keys programmed at Corwin. The service advisor told me I would need to pay the $300 diagnostic and probably $800-1500 to replace the module they had damaged. I went home, emailed the service department manager, and even sent her the links to the forums that detail that this is an issue with programming they should have been aware of. She wrote me back saying there was no possible way it could have been something they did. I called the general manager the next morning, and he told me he would look into it with his foreman. He called back later and confirmed it was something they did when programming the key, because the rest of the SYNC system still worked perfectly. He told me to bring the car back in and that they would fix it. I took the car back in and got a call later that they had fried the APIM module when they overloaded it with updates to SYNC, and now none of the system works and the screen won't even turn on. I knew not to update SYNC because it would cause problems when I got the car just from a simple Google search. Their techs should have known what they were doing would destroy the module. They fried the APIM module and refused to replace it. As the bailee they had the duty of care to return my car to me in the condition it was delivered in. It has now gone to the state attorney general's office, and a lawyer. More

Quick and techy. Got emails, texts and phone calls with updates. Also explained work being done and why. Also communicated about warranty coverages and shortfalls. Got emails, texts and phone calls with updates. Also explained work being done and why. Also communicated about warranty coverages and shortfalls. More