Corwin Ford of Tri-Cities

I tried to reach customer service for over two hours to find out if the car was done . No one answered the phone or returned my messages. To make matters worse, no one called to let us know the car was don find out if the car was done . No one answered the phone or returned my messages. To make matters worse, no one called to let us know the car was done. I just happened to look at my phone to see a text message about the car. Additionally, after we got the car home we noticed some black spots on the seat. It would have been nice if more than one service person could have released our car to us. More

As always, Juan was fantastic! We bought a new vehicle had an issue with the fuel filler door. Juan and the service foreman were able to quickly identify the problem and expedite t We bought a new vehicle had an issue with the fuel filler door. Juan and the service foreman were able to quickly identify the problem and expedite the delivery and installation of the part. We have purchased several vehicles from Corwin Ford and the folks are always fantastic to work with! More

Took a very long time 5hrs to do a software update! I feel like the appointment should be 2 max I feel like the appointment should be 2 max More

Large selection of users cars. Answered the phone fast and by a sales person. Spent the time to answer my questions. Good pricing up front but still let me offer less and politel Answered the phone fast and by a sales person. Spent the time to answer my questions. Good pricing up front but still let me offer less and politely took a little bit more off. More

Worked with Journey, she has the most amazing customer service and gets the job done. service and gets the job done. More

We had to leave the car as we paid for a package deal too seal the car inside and outside. we had to bring it back as they didn't do what we paid for. They did not even put gas in it? There were a few minor seal the car inside and outside. we had to bring it back as they didn't do what we paid for. They did not even put gas in it? There were a few minor things like the case for the owners manual. More

Always a great experience at Corwin Ford. Tina in the service department was very helpful and awesome customer service. Tina is the Best! Tina in the service department was very helpful and awesome customer service. Tina is the Best! More

Great selection, knowledgeable sales staff, professional dealership. Easy documentation process. Really good accessory department. They were able to install the fifth wheel hitch and tint the windows dealership. Easy documentation process. Really good accessory department. They were able to install the fifth wheel hitch and tint the windows More

The point to point inspection was never done. My battery was 8 years old and tested bad and they sad it was good. My tires were never rotated. I just hope they really did my transmission fluid fl My battery was 8 years old and tested bad and they sad it was good. My tires were never rotated. I just hope they really did my transmission fluid flush properly as I was never able to really see the old oil or even check it now because I have a CVT transmission. Pretty disappointed with paying $1100 for my oil change and hopefully changing the transmission fluid. I ask for the inspection and it was very poorly done. Just sucks because the people were kind but the actual service on the car is not up to par. More

He was very professional, kind and personally took the time to get back to me and answer all my questions. time to get back to me and answer all my questions. More