Corwin Ford of Tri-Cities

Fantastic experience at QuickLane during recent schedule oil change. Arrived earlier than scheduled prepared with my IPad for a lengthy stay, to my surprised my vehicle was on the rack and back to me in un oil change. Arrived earlier than scheduled prepared with my IPad for a lengthy stay, to my surprised my vehicle was on the rack and back to me in under 45 minutes. During the service I was informed my air filter was dirty and recommended to replace it. On check out the service tech, who was super friendly, completed the service paperwork, showed me a picture of the dirty air filter included in the paperwork, walked me out to my vehicle and together walked down the vehicle, checked the oil and ensured my total satisfaction. In short a pleasant surprise and 5 STAR service from beginning to end. More

Our second purchase with Corwin, Martin was great. Hannah is awesome,second time helping us! Everything went smooth! Hannah is awesome,second time helping us! Everything went smooth! More

Pablo Correa sold me the truck. Not Dilan Amazing experience! I really appreciate all you guys did to make it easy Not Dilan Amazing experience! I really appreciate all you guys did to make it easy More

I bought a certified F150 that had significant issues that I was unaware when I purchased it. The front shocks/struts and rear shocks were bad, this caused the tires to be cupped. Corwin replaced the ba that I was unaware when I purchased it. The front shocks/struts and rear shocks were bad, this caused the tires to be cupped. Corwin replaced the bad shocks but would not replace the tires that were damaged as a result of the bad shocks/struts. I had to rent a car as a result of the service visit that was quoted for a day which took 3 days, this costs me hundreds of dollars. I bought a truck from Corwin as I liked the idea of. Using a certified ford truck. I’m extremely disappointed that the truck I was sold has so many issues and Corwin isn’t doing the right thing and putting new tires on it. I now have to spend another $2,000 on a this truck, I wouldn’t have bought this truck if I knew I had to make that kind of investment the moment I drove it off the lot. More

I called the service center for an appointment to have my transmission looked at. My 2013 focus was having troubles. I got a recall notification that my car had a transmission recall. I made an appointment f transmission looked at. My 2013 focus was having troubles. I got a recall notification that my car had a transmission recall. I made an appointment for two months later. When I got there they informed me that the appointment was for other recalls. I told them that I only made an appointment for transmission. They said it would be the next year to get it looked at. I was not happy at all. They told me that they were at least six months out. I told them that was unacceptable. They said that I could leave it there. They would get to it eventually and they would need to change me for diagnosis. I thought it was a recall problem. They informed me that either way I would pay. Over a month later they called and said it wasn’t the recall problem and I had to pay for the diagnostic. I came to get the car and they informed me that they hadn’t done anything including the other repairs that was supposed to be done on the first appointment. I was very upset. I finally got my car back two weeks later. Two months later and $200 dollars later. Super unhappy with the service!!!! More

Very friendly and on time took truck in for service. Also very comfortable waiting area. Also very comfortable waiting area. More

Always take care of me and my vehicle, friendly and courteous. Best service manager I’ve ever had. courteous. Best service manager I’ve ever had. More

Easy scheduling great service! I will go there again for routine service. I will recommend to others. I will go there again for routine service. I will recommend to others. More

Just did a good job. I like not having to take my vehicle into the shop. I was notified the tech was running late on the day of the appointment but he made it at the time I like not having to take my vehicle into the shop. I was notified the tech was running late on the day of the appointment but he made it at the time they said he would arrive. About 30 minutes late. More

Very helpful and informative Everyone was very nice and very clear In Their communication Good people very clear In Their communication Good people More