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Coulter Cadillac Buick GMC
Phoenix, AZ
2,221 Reviews
Coulter Cadillac Buick GMC is a third generation, family owned and operated dealership and is the oldest Cadillac dealer in Arizona. Selling and servicing Cadillac’s since 1923. As a 16 year winner of the distinguished Mark of Excellence "Platinum Performer" award, we promise the best purchase and service experience anywhere. Our company has sold and serviced more Cadillac vehicles than any dealership in Arizona, and ranks in the top 50 in the U.S. There is a reason why Coulter Cadillac-Buick-GMC remains the dealership of choice for three and four generations of luxury car buyers: Coulter employees are dedicated to making every customer a part of the Coulter family for their car-buying life.
We invite you to come to our dealership and let the Coulter team show you the way the car-ownership experience is meant to be. We believe everyone deserves to enjoy the Coulter experience. No matter where you live in the valley...Phoenix, Mesa, Tempe, Gilbert, Scottsdale, Sun City or Sun Lakes...and all points in between...we're just minutes away!
Coulter Cadillac-Buick-GMC. A name you can trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,221 reviews
November 09, 2018
Poor Reception My husband & I were originally referred to this dealership, since we have just retired & relocated permanently to Scottsdale. Our extended family al My husband & I were originally referred to this dealership, since we have just retired & relocated permanently to Scottsdale. Our extended family always buys their vehicles here & recommended that we shop & service our new Cadillac at this Phoenix location. We decided that while we were downtown, my husband & I would explore the new 4-door CT 6 model, while we are having an oil change. We arrived to the dealership last Saturday. We pulled up onto the service lanes. Having been our first time to bring one of our vehicles here, we did not know that we had pulled into the wrong lane, closest to some offices. My husband realized this error, and we sat only for a couple of minutes to backup & go into one of the other lanes. A woman came out from a booth, and approached me on the passenger side. I rolled down my window, about to tell her we will be backing our car up, but instead she quickly tells me "You are doing this all WRONG!! You must enter THESE entry lanes!" (pointing to her left). I quickly apologized to her, and that we would make the correction. She asked, "What are we doing for you today?" I let her know that we are here to do an oil change. She rolled her eyes and under her breath said "Typical oil change" Then, rudely said..."That will take a long time, its best to come early in the morning. You need to get in line, then go wait in the lounge next to you" My husband said "No problem, Miss. We plan to walk around & look" She obviously looked like she did not like spending her Saturday here today. I asked my husband that we go finish the rest of our errands that day, and we could do an oil change & look at the CT 6 another day. I turned to the woman and say to her, as I look at her name badge. "I'm sorry for the confusion, Miss Gallagher, this is our first time here. We will instead come back during the week" She never smiled during her TALK with us, and was quick to turn her back without a word & walked away. I never would have expected this. I would like to let my family know the feeling of inconvience this woman made us feel. More
by M/M Goldstein
Employees Worked With
Debbie Gallagher
November 06, 2018
Courteous and Responsive in Convenient Location This is the first time I leased the same vehicle the second time from the same dealer. I love the comfort and familiarity of the model along with th This is the first time I leased the same vehicle the second time from the same dealer. I love the comfort and familiarity of the model along with the new updates from my 2016 to my 2019. I love my Buick Encore and working with the people at Coulter GMC Buick is a pleasant experience. Everyone is helpful and they work together to satisfy whatever your needs are. More
by JJ
Employees Worked With
Tim Raspiller, Jose Albanil, Sarah Burt
November 05, 2018
See Jose Albanil & Team For Car Buying Made Easy!!! Jose Albanil and his team made the car buying experience an easy process! We have a very busy schedule between work/family and Jose, Brian and Sarah Jose Albanil and his team made the car buying experience an easy process! We have a very busy schedule between work/family and Jose, Brian and Sarah were flexible with us in completing our transaction to accommodate our schedules. Thanks Jose for guiding us through the process and for also giving me the run down on the OnStar service and all the new bells and whistles on the vehicle! More
by Mrs. M
Employees Worked With
Jose Albanil, Sarah Burt, Brian Castonguay
November 01, 2018
Bill Durst - the BEST salesman in Phoenix Was not looking forward to the new car shopping trip, but Bill made our experience very pleasant! We were very pleasantly surprised and would strongl Was not looking forward to the new car shopping trip, but Bill made our experience very pleasant! We were very pleasantly surprised and would strongly recommend Coulter Cadillac on Camelback! More
by CathyP
October 31, 2018
Salesperson Dureen Olson makes the difference Just purchased my 4th car from Ms. Olson. The product is good, but the sales lady is better. I feel like she truly cares about me...like family! Duree Just purchased my 4th car from Ms. Olson. The product is good, but the sales lady is better. I feel like she truly cares about me...like family! Dureen is simply the best! More
by GMCGirl
October 31, 2018
Best Buying Experience We've Ever Had! This was a wonderful buying experience from sales to finance to the General Manager! A special shout out to our sales person Victor Padilla. Victor wa This was a wonderful buying experience from sales to finance to the General Manager! A special shout out to our sales person Victor Padilla. Victor was professional, sincere and knowledgeable. He even delivered my vehicle!!!! More
by Nancy B
Employees Worked With
Victor Padilla
October 31, 2018
Good Vibes I had a good feeling as soon as met Victor Padilla. He was very informative and honest with no pressure behind the purchase. Most dealerships you ge I had a good feeling as soon as met Victor Padilla. He was very informative and honest with no pressure behind the purchase. Most dealerships you get pressured so much that you want to leave but not at Coulter, They were great! I would recommend the Coulter family for your next vehicle. Go see Victor and he will guide you through the process with ease and comfort. Thank you John Palos for Walking me through the wrap warranty step by step to make sure that I understood what I was buying. Thank you Tim Totaro for showing me how to use the electronics in the Truck. Great staff and very helpful!! :) More
by GMC Hauler
Employees Worked With
Tim Totaro, Victor Padilla, John Palos
October 28, 2018
Bill Durst is one of the most professionals I have ever met. Bill made the car buying experience a wonderful experience. He is a consummate professional in every way. I would deal with Bill anytime. R.J. Lanc Bill made the car buying experience a wonderful experience. He is a consummate professional in every way. I would deal with Bill anytime. R.J. Lancaster More
by rjlan23
October 23, 2018
As always great car buying experience They certainly turned my frown upside down, made lemonaid out what started as a lemon experience. Great people they certainly mad our car buying expe They certainly turned my frown upside down, made lemonaid out what started as a lemon experience. Great people they certainly mad our car buying experience great More
by Fisherman
Employees Worked With
Jose Albanil, Brian Castonguay, John Palos, Mark Owens
October 23, 2018
New GMC Truck This is the third vehicle I've purchased from Coulter on Camelback. Always a pleasure to work with them. No games, straightforward approach and a plea This is the third vehicle I've purchased from Coulter on Camelback. Always a pleasure to work with them. No games, straightforward approach and a pleasure to do business with them. I'll certainly be back for my next purchase. More
by healymonster
Employees Worked With
Jose Albanil, Sarah Burt
