Courtesy Acura

Disappointing Was just needing a routine maintenance. First it was hard to get someone to call us back to set appointment. Second, we bought the car one year ago wi Was just needing a routine maintenance. First it was hard to get someone to call us back to set appointment. Second, we bought the car one year ago with two free oil changes. When my wife went to check out they said the 2nd oil change was expired by a few weeks and made her pay. I have bought 3 new cars from Courtesy and get this kind of service. Very Poor! More

Long wait Attention and service were great but I had to wait for 2 hours, even with an appointment. Based on the emount of customers waiting, seems to me too ma Attention and service were great but I had to wait for 2 hours, even with an appointment. Based on the emount of customers waiting, seems to me too many appointments were scheduled at the same time More

Great Very friendly and overall great experience, much better service than the Acura dealership in Texas. Waiting area was nice and comfy. Didn’t have to w Very friendly and overall great experience, much better service than the Acura dealership in Texas. Waiting area was nice and comfy. Didn’t have to wait too long More

Good Experience Like the previous services, this one was again prompt and with good attention by supervisor. He explained all recommended chargeable items with reason Like the previous services, this one was again prompt and with good attention by supervisor. He explained all recommended chargeable items with reasons to have them done (I already have 6 basic service package as part of my car purchase). I did not have to waste any time at the service center thanks to the courtesy shuttle home and back. More

What service should be With the death of customer service it was so refreshing and comforting to find it at Acura! They treat you like your car is important to them just as With the death of customer service it was so refreshing and comforting to find it at Acura! They treat you like your car is important to them just as it is to you. Wonderful, personalized, patient, informative service. Just as it should be when you have a luxury car. More

Time for brakes An inspection of the brakes after heating a rubbing sound revealed it was time for new front brakes. Connor was able to schedule the work and provide An inspection of the brakes after heating a rubbing sound revealed it was time for new front brakes. Connor was able to schedule the work and provide a loaner overnight. The work was completed as promised. I appreciate Connor's professionalism and assistance. We'll always drive across town for service at Courtesy. More

SATISFIED Prompt, friendly service and the use of a loaner gives you five stars. LOU synced my phone to my car which made me happy. Venessa was knowledge an Prompt, friendly service and the use of a loaner gives you five stars. LOU synced my phone to my car which made me happy. Venessa was knowledge and professional. More

More than car service! Matt Sheridan has been an amazing service rep to me for a couple of years now. He is very efficient, precise and does everything he promises and then Matt Sheridan has been an amazing service rep to me for a couple of years now. He is very efficient, precise and does everything he promises and then some. I always receive phone calls updating me on the service process and timing for my vehicle. Matt not only keeps me informed but makes certain that I am satisfied with every aspect of the service provided at Courtesy Acura, right down to every detail! This past November I experienced a medical emergency upon arriving at Courtesy to leave my car for an oil change and Matt, recognizing the seriousness of my condition, arranged immediately for me to be driven next door to the hospital ER. He then followed up with me by phone twice to ensure my health first and the safe keeping of my vehicle! I could not be more appreciative of the kindness offered me that day on behalf of this excellent individual. I highly recommend Courtesy Acura not only because of this experience, but the professionalism and accuracy I receive each time I leave my vehicle for service. The facility is always impeccably clean, even the garage where the work is performed. More

Excellent Service! The qualities I find most lacking in any area of service these days is someone who LISTENS, and genuinely cares about your experience meeting, if not The qualities I find most lacking in any area of service these days is someone who LISTENS, and genuinely cares about your experience meeting, if not exceeding, your expectations. Matt exceeded my expectations in a warm, efficient and conscientious manner. I also appreciate the extras like a loaner and a car wash that make having your car serviced as convenient and pleasant as possible. Although one of the main complaints and frustrations about my Acura continues to be an infuriating mystery (it locks itself with the fob inside), I believe everyone tried their best to address the problem. More