Courtesy Acura

Thank you for LEO! My wife and I just purchased a 2017 MDX Advanced. We then added a total of 11 accessories! Anyway, we had scheduled a meeting with Leo Falcam the da My wife and I just purchased a 2017 MDX Advanced. We then added a total of 11 accessories! Anyway, we had scheduled a meeting with Leo Falcam the day following the day when all of our accessories were to be installed. FYI, Leo is the resident expert at training computer challenged customers such as my wife and I how to properly utilize all the unique new features of these high tech automobiles. However, on the day that our accessories were to be installed their shop ran into an problem that ended up shutting down half of this dealerships repair bays. So, my automobile was not finished on the day scheduled. To make a long story short, in order to spare my wife and I any further inconvenience, Leo personally drove our new vehicle out to our home and then spent a little more then an hour tutoring me on how to utilize our new vehicles features. The other event was that I mistakenly had them install a cargo liner, when I really wanted a cargo mat. Leo clearly understood my mistake and did not hesitate to personally make the arrangements for this switch to be made and for me to be compensated for the price difference. Leo is a real "can-do" guy and a huge benefit to Courtesy Acura's customers. More

Happy customer! My experience with Courtesy Acura has been excellent! Kerry was easy to work with and went above any beyond by allowing me to take a 2016 Acura MDX o My experience with Courtesy Acura has been excellent! Kerry was easy to work with and went above any beyond by allowing me to take a 2016 Acura MDX on a month long road trip while I wait for my 2017 to come in. Before I drove my loaner car off the lot, Leo patiently reviewed all the gadgets with me so I understood how to best utilize the tools included. They also picked me up so I could come get the loaner car. I can't wait to get my new MDX! A big thanks to the whole team! More

Dennis Craig -Awesomeness! I have been an Acura fan for 25+ years - ever since Courtesy Acura was the only dealer after a long day's search that allowed me, a woman, to drive an I have been an Acura fan for 25+ years - ever since Courtesy Acura was the only dealer after a long day's search that allowed me, a woman, to drive and purchase a car on my own, without my husband in tow. I recently purchased a 2016 ILX and Dennis Craig could not have been more professional and knowledgable. I appreciated his service and efficiency and will continue to be a big Acura fan! More

an exceptional and comfortable sales experience I own a 2008 Acura and have been exceptionally impressed with the professionalism of the service organization at Courtesy Acura. However, I purchased I own a 2008 Acura and have been exceptionally impressed with the professionalism of the service organization at Courtesy Acura. However, I purchased my 2008 Acura in Wisconsin so I had not had the experience of purchasing a vehicle from Courtesy Acura. I also owned a 2012 Buick Lacrosse and was totally fed up with the lack of response and the poor communication that i was receiving from my local Buick dealer, not to mention the frequent functional issues suffered by this vehicle. So. my wife and I decided to look into trading in the Buick for an additional MDX. So, we brought our 2008 Acura in to the shop for an oil change and while there we asked the service rep. which sales person they would buy their new Acura from. The answer to our question was "Dennis Craig". So we proceeded to hunt down Mr. Craig to initiate our discussion regarding a new MDX. We found Dennis to be a very personable, very experienced, and very professional sales pro. there were no typical cheesy sales tactics in play with Dennis. He did an excellent job of gaining an understanding of our lifestyle preferences and then matching our new MDX features and option with those preferences. When it came time to install our selection accessories, Dennis was intimately involved in keeping us informed of the status of this installation process. Finally when the shop got behind schedule ( they had an issue that shut down half of their service bays), Dennis made arrangements to have our new vehicle delivered directly to our home when it was completed. When it comes time to trade-in my 2008 MDX (It only has 128,000 miles on it at the moment so it has a ways to go ) we will definitely be purchasing our new Acura vehicle from Mr. Dennis Craig More

Thank you for having Paige on your team! I have been bringing my Acura TL to Courtesy Acura for service for a couple of years now and have always had positive experiences with all of the Serv I have been bringing my Acura TL to Courtesy Acura for service for a couple of years now and have always had positive experiences with all of the Service Staff. Due to the extent of service needed and to an unforeseen personal situation, my most recent experience could have been much less than positive but by the luck of having been helped by Paige, it ended up being one of the best customer service and overall 'people' experiences I have ever had at any business (not just auto service). As Acura has always done, I was given a Loaner Vehicle while my TL was in for service. But while in, there were more items that were found to need to be tended to on my car that extended the time that my TL would be in for service. During this time my wife's car had its own issues and had to be taken to its dealership (unfortunately NOT Acura) to be serviced as well. Because this other dealership does not offer the wonderful loaner car service that Courtesy Acura does, this left us with just the Acura Loaner vehicle and way too much unexpected car repair bills (and a very ill child to boot). As a result I was beyond stressed, worried not only about the financial portion, but also about not getting the loaner vehicle back in time. Throughout the duration of this experience, Paige was in constant contact about my TL, about the loaner vehicle (and that my extra days with it were not problem as I was worried it would be), but most importantly her always positive attitude, constant desire to accommodate, and her pleas to me to not worry made me feel 100% better about the entire situation (not just the portions that were related to my Acura). When everything was ready, I was actually looking forward to getting to see Paige and thank her for everything. When I arrived she seemed genuinely as happy to see me (which could have been the polar opposite considering everything I had put her through). After processing the transaction, Paige kept me company while we waited for the TL to be washed and even gave me a hug before I left (which she probably knew I could use after the past week or so's events). Not only did she go above and beyond in handling/taking care of all my needs, but it was very obvious that she was actually HAPPY to do so. I cannot express how positive Paige made a situation that could have been anything but. Thank you Acura for having Paige on your team! I couldn't have asked for a better experience :-) More

Sandy and Jenny Wow!! We live in California and were visiting our son in Aurora 2 weeks ago when we had a slight problem with our Acura TL. We drove into your deale Wow!! We live in California and were visiting our son in Aurora 2 weeks ago when we had a slight problem with our Acura TL. We drove into your dealership and had an incredible experience! Sandy greeted us with that great smile and exceeded our expectations in every way. I don't think we've ever experienced such great customer service at a dealership before in our lives - and we're 69! Professional, helpful, friendly - I could go on and on. These 2 people deserve a BIG pat on the back - they are representing you extremely well. We're actually in the market, probably in about a year, for an SUV and, because of our experience, we may just come out and buy it from you!! Thanks so very much. Clint and Cheri Dawley More

Amazingly painless! Daniel Strajna was awesome! I originally contacted him via the Internet, he answered all of my questions so when it was time to come in for a test dri Daniel Strajna was awesome! I originally contacted him via the Internet, he answered all of my questions so when it was time to come in for a test drive we had all the information we needed. There was no pressure, we could have walked away at any time and felt comfortable. I am so happy with my new RDX! More

Very rude Made An appointment 3 weeks in advance to get our recall done and when we got there they were very rude and said that they didn't have the parts to do Made An appointment 3 weeks in advance to get our recall done and when we got there they were very rude and said that they didn't have the parts to do our recall. So we asked them to check our key fob, sat and waited for 2 hours, the girl helping us came in and called us to the side and said something about how they don't like marijuana and that they are very against it. FYI my husband didn't leave it in the car he had it in is pocket so it wouldn't get taken. It is legal to have so i don't know why they were concerned, it wasn't smoke in the car or on premises. Will never return here again! We were very disappointed and felt judged. More

Excellent service department The service staff at Courtesy does an outstanding job of making customers feel valued. Sandy Santori greeted me promptly and took good care of gettin The service staff at Courtesy does an outstanding job of making customers feel valued. Sandy Santori greeted me promptly and took good care of getting my service started and directed me to the new customer lounge. Paige Keel finished up my service and went above and beyond getting me new license plate covers for my car as well as a bonus cover for my hitch! Thanks so much! Roberta Harrell More