Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
4,740 Reviews of Courtesy Acura - Service Center
Sort by
December 23, 2019
Leo Falcam Great experience at the dealership on Saturday. Leo did a great job keeping my day on track and updates me frequently on the progress throughout the d Great experience at the dealership on Saturday. Leo did a great job keeping my day on track and updates me frequently on the progress throughout the day. More
by DEREKPILLING
Verified CustomerEmployees Worked With
Leo Falcam
December 19, 2019
Very resourceful, friendly and helpful Courtesy Acura has been my auto spot since I owned my TLX. Missy was very helpful in fixing my backup camera issues. Communication was prompt and cle Courtesy Acura has been my auto spot since I owned my TLX. Missy was very helpful in fixing my backup camera issues. Communication was prompt and clear. And the term was clearly explained as well. More
by selvam9977
Employees Worked With
Missy Zalinger
December 19, 2019
Very good experience Courtesy Acura has been servicing my TLX since I owned it. We have interacted with various employees in service and the experience has been very good Courtesy Acura has been servicing my TLX since I owned it. We have interacted with various employees in service and the experience has been very good with all of them. Last week our interaction was with Missy and she was very friendly and helpful. More
by AKHALFAY
Employees Worked With
Missy Zalinger
December 19, 2019
December Service Friendly people and good service again, took a bit longer this time because one employee was sick, but not a problem. Will continue servicing my car Friendly people and good service again, took a bit longer this time because one employee was sick, but not a problem. Will continue servicing my car here. More
by EMAIL2
Employees Worked With
Missy Zalinger
December 19, 2019
Great customer service Michael Wajler was as attentive to my complaints as it gets. His willingness to understand and try to resolve the problems went above and beyond. And Michael Wajler was as attentive to my complaints as it gets. His willingness to understand and try to resolve the problems went above and beyond. And even not everything was resolved it was not his fault. He contacted the engineering center and we are waiting for their response. I most definitely would recommend Michael to Acura owners. More
by ALKALIKSTEIN
Employees Worked With
December 18, 2019
Another AMAZING experience at this service center . Came in for the routine oil change and tire rotation. Had them look into a couple of quirky computer flukes. They took their time trying to repli . Came in for the routine oil change and tire rotation. Had them look into a couple of quirky computer flukes. They took their time trying to replicate the issues, and explained their findings very thoroughly. This service center provides EXCELLENT customer service and I will never take my vehicle to anyone other than Courtesy Acura. More
by GHOSTPIRATE5280
Employees Worked With
Leo Falcam, Matt Sheridan, Missy Zalinger
December 18, 2019
Mistakes made but acknowledged and addressed The service center was busy when I arrived for an investigation of a leak. Leo was attentive to my concerns, paperwork was completed and I went to a The service center was busy when I arrived for an investigation of a leak. Leo was attentive to my concerns, paperwork was completed and I went to await the conclusion. He advised it'd be a few hours; after that time I checked with Leo. Sadly, there'd been a miscommunication and my car was still waiting to be serviced. (Technicians didn't realize I was waiting.) Leo was very apologetic, acknowledged the mistake, and expedited the diagnosis of the leak. He waived the fee and went the extra mile to remove a mar on the finish. The wait was long but the outcome more than acceptable. Since mistakes happen, it's a credit to a business when staff acknowledge and address the issue. More
by barbvh
Employees Worked With
Leo Falcam
December 17, 2019
Way too much up-selling in this business model I visited for an oil change that was part of a maintenance agreement included with the sale of the car. I arrived 30 minutes late for my 8:30 AM appoi I visited for an oil change that was part of a maintenance agreement included with the sale of the car. I arrived 30 minutes late for my 8:30 AM appointment, which was my mistake, so I wasn't surprised to be asked to wait a few minutes. Thirty-five minutes later I still hadn't been called so I went out to the front & discovered that no one knew I was even there. The first repair order the service representative presented included a charge for the oil change I'd paid for with the purchase of the vehicle. I was later offered several services that were not only completely unnecessary but involved work that this dealer had recently done. For example, it was suggested that I was due for alignment services when I'd purchased new tires from the same dealer a few weeks earlier & paid for mounting, balancing & alignment with that purchase. I was told I should replace the inserts on the windshield wiper blades when I'd just been out there & had that done less than a month ago. I was offered services that would be due at 100,000 miles for a vehicle with only 75,000 miles. I don't think it's fair to put all the blame on the service representatives and techs for a business model that's expecting them to recommend every possible form of work the vehicle could need without even checking their own records. I'm an Acura loyalist & have worked with their dealer for years and this hasn't always been their MO, so I'm not sure what the problem is. More
by happy acura owner
Employees Worked With
Leo Falcam, Missy Zalinger
December 17, 2019
Great place Great service....great people...Connor is top notch.....He referred me to Sean Wardrope, one of the Sales Managers and I was treated like gold....Will Great service....great people...Connor is top notch.....He referred me to Sean Wardrope, one of the Sales Managers and I was treated like gold....Will be back soon to buy and service my next Acura..Thanks More
by SEANBABUS
December 17, 2019
Courtesy Acura treats me like a queen! I bought my RDX at Courtesy and continue to return for service. Their service department is top notch. They always treat me like a queen and I really I bought my RDX at Courtesy and continue to return for service. Their service department is top notch. They always treat me like a queen and I really appreciate that. You feel more like a client than a customer. They have a loyal customer here. More
by ArvadaKyra
Employees Worked With
