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4,319 Reviews of Courtesy Acura - Service Center
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January 19, 2019
Oil Change and filters Everyone is very easy to deal with and very friendly. Never had a bad experience in all the years I have been going to Courtesy Acura. Everyone is very easy to deal with and very friendly. Never had a bad experience in all the years I have been going to Courtesy Acura. More
by TLUCAS4945
Verified CustomerEmployees Worked With
Connor Thomas
Helpful January 18, 2019
Routine Maintenance I appreciated Dennis reaching out to me to tell me my new RDX 6 month maintenance was due. Working with Courtsey Acura service department is a breeze. I appreciated Dennis reaching out to me to tell me my new RDX 6 month maintenance was due. Working with Courtsey Acura service department is a breeze. I am always informed about the status and any request for information is quickly answered! More
by jacqueline.Bower
Employees Worked With
Dennis Craig, Connor Thomas
January 18, 2019
Awesome Service Department Conner is always a pleasure to work with when i have to bring a vehicle in for maintenance or any issues. He is courteous and professional and is alwa Conner is always a pleasure to work with when i have to bring a vehicle in for maintenance or any issues. He is courteous and professional and is always willing to go the extra mile! More
by CRAZYGURLJENN
Employees Worked With
Dennis Craig, Connor Thomas
January 16, 2019
Awesome from start to finish My service person, Matt, worked hard to get me out on time even though he found a problem with my tire (with only 6000 miles).? My service person, Matt, worked hard to get me out on time even though he found a problem with my tire (with only 6000 miles).? More
by CANDIS.VOIEN
Employees Worked With
Matt Sheridan
January 16, 2019
Oil change There were services, recommended by the Service rep, that were not done due to pricing. I will be getting bids on those repairs to see if the prices There were services, recommended by the Service rep, that were not done due to pricing. I will be getting bids on those repairs to see if the prices quoted are reasonable. More
by JENNI28
Employees Worked With
Connor Thomas
January 14, 2019
Connor was excellent We would recommend Connor and the team at Acura to anyone. We were very thrilled about the service we received. We thank your team for making our tran We would recommend Connor and the team at Acura to anyone. We were very thrilled about the service we received. We thank your team for making our transition to the Acura easy. More
by SUZIEMITCHELL
Employees Worked With
Connor Thomas
January 14, 2019
Oil Change - Break Replacement As always, great service! It turned out I needed new brakes, and Vanessa communicated everything that would be done and the service was quick. They As always, great service! It turned out I needed new brakes, and Vanessa communicated everything that would be done and the service was quick. They had my car done in the time they said it would take which I greatly appreciate. More
by T.FOSS
Employees Worked With
January 14, 2019
Took 4 1/2 hours to do an oil change and rebalance of tires. I called to make an appointment last Tuesday, but was told the appointments were booked up, but that you accepted Walk Ins. I brought my car in at 12 I called to make an appointment last Tuesday, but was told the appointments were booked up, but that you accepted Walk Ins. I brought my car in at 12:30 and was told it would be ready by 2:30. I asked if I could get my car washed and Mike said no, that the weather was too cold. It was 37 degrees, so I'm not sure about that. I came back at 3:30 to pick my car up and nothing had been done yet to my car. I was told that whoever was working on it got pulled away to do something else. I was told I had to wait 45 minutes. My car was finally done by 4:50, which was almost an hour and a half. Mike gave me a small discount due to my wait. My car didn't get washed, but it looked like it was rinsed off. I saw other cars being brought up, that had been washed and wiped down and looked spotless. I live in Erie, so I had a long drive to bring my car there. I thought I had one last free oil change, but was told when I got there, that that offer expired on October 31. I had no idea that there was a time limit on that free second oil change. As I said, I live in Erie and it's not exactly convenient to come all the way to the other side of town. My experience with Courtesy Acura, up until Saturday, had been pleasant. I won't be coming back. More
by SDIPENTINO1
Employees Worked With
January 13, 2019
Great Experience This company continues to exceed my expectations by making great experiences. The service department was on time, they provided a comfortable waiting This company continues to exceed my expectations by making great experiences. The service department was on time, they provided a comfortable waiting area, and my vehicle was returned in excellent condition. More
by Lemahg
Employees Worked With
Matt Sheridan
January 12, 2019
Michelle not doing her job Although I was assigned to Michelle, I never spoke to Michelle. I stood near her desk for 15 minutes to check in yet she ignored me and continued cha Although I was assigned to Michelle, I never spoke to Michelle. I stood near her desk for 15 minutes to check in yet she ignored me and continued chatting. Finally Conner step over and asked if I had been helped. When I said no, he took the time to check me in. After approximately 1 hour 45 minutes I say my car was ready and I wanted to be checked out and pay for the service. I waited 15 minutes and Michelle was not around. Finally she was at her desk. She checked in a new customer and I was left waiting again. No one came to tell me my car was ready and finally I asked Dennis Craig (who just happened to be there) if someone could check me out so I could leave. He asked Alec if he had the time and Alec said yes did a great job. I spent 2 1/2 hours there and even though I was assigned to MIchelle, other people (Conner, Alec and Dennis) did her job. She never spoke to me. Not very happy with the service of Michelle. Conner, Alex and Dennis were great. Later on the day of my service I called the service manager, Randy Bennet, and let him know Michelle was not doing her job....other employees did her job. Mary Griek More
by MARYGRIEK
Employees Worked With
Dennis Craig, Connor Thomas, Alec Ernce
