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4,715 Reviews of Courtesy Acura - Service Center
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August 21, 2019
Routine service Jack Hubert was great to work with. He was Knowledgeable, and polite. The work was completed before the given time estimate. That was greatly appre Jack Hubert was great to work with. He was Knowledgeable, and polite. The work was completed before the given time estimate. That was greatly appreciated. More
by KZIELKE
Verified CustomerEmployees Worked With
Jack Hubert
August 20, 2019
SERVICE REVIEW Scheduled appt for oil change and shift gear service recall on ILX a week ago and specifically requested a loaner car. When I arrived for my appt, I h Scheduled appt for oil change and shift gear service recall on ILX a week ago and specifically requested a loaner car. When I arrived for my appt, I had to wait 10 mins while Todd finished up his work. Once he attended to me and got my info, he paged for a loaner. A few minutes later, a technician came in a with a slip of paper that said "we are out". Todd then told me you guys we out of loaners and he graciously offered a shuttle ride back. I was not happy and adamantly told him that this was not acceptable considering I called a week ago and specially made the appt when a loaner car was available. Todd was courteous and had to get permission to borrow a car from Sales which took another 25 mins of waiting time. I realized that it was not his fault so I offered twice to reschedule my appt but he was quick to agree that I made the appt and should get a loaner. Anyway, the entire process took almost an hour when it could have been much faster. Todd kept his cool and remained professional. More
by zippyong
Employees Worked With
Todd Connell
August 19, 2019
Routine Servicing Mike, the service representative, was great. I enjoyed my loaner car experience. My car was ready when it was supposed to be. There was no pressure Mike, the service representative, was great. I enjoyed my loaner car experience. My car was ready when it was supposed to be. There was no pressure to do other work to my car, My car was handed back to me ready to go and washed! More
by Donna
Employees Worked With
August 16, 2019
Disappointed I have had Acura vehicles for over 18 years. Since I moved to Colorado 13 years ago I have used Courtesy Acura to purchase and maintain my Acura RDX. I have had Acura vehicles for over 18 years. Since I moved to Colorado 13 years ago I have used Courtesy Acura to purchase and maintain my Acura RDX. I have 31,000 miles on my vehicle and the charges for maintenance (routine visit) was almost $800.00 even with a purchased insurance agreement. My car was supposed to be done on the day I brought it in. I was called at 6PM to says they didn't have time to do the service and I'd have to pick it up at 11 AM the next day. I happen to work and had to drive across town to pick it up over the noon hour. Then I had to wait over 40 minutes because they didn't change my wiper blades like I requested because the car mechanic said they were not original Acura wiper blades. I bought the car off the Showroom floor and they still had the original wiper blades!!? Needless to say the person at the desk inside the service department changed them himself. His name was Jack H. Finally they rotated my tires but did not put air in them. One was too low. I went to discount tire for air. More
by NJMCDERMOTT
Employees Worked With
Jack Hubert
August 16, 2019
Courteous and professional I brought in my car for a recall on the airbags. Moments after parking my car I was greeted and taken inside where I met Alec. He explained to me the I brought in my car for a recall on the airbags. Moments after parking my car I was greeted and taken inside where I met Alec. He explained to me the process and got everything in motion. The service on my car was completed in a timely manner and they also washed my car once they finished. Overall, a great first impression of Courtesy Acura. -MW More
by MW
Employees Worked With
Alec Ernce
August 16, 2019
Great service. I bought my pre-owned MDX here 10 weeks ago and went back for routine oil change and tire rotation after driving it 8000+ miles. Matt was graciously e I bought my pre-owned MDX here 10 weeks ago and went back for routine oil change and tire rotation after driving it 8000+ miles. Matt was graciously efficient, and Rick helped out with a title question. They certainly lived up to their “Courtesy” name, and the trip up there from the Springs for service was well worth it. More
by TOMNAYLOR
August 14, 2019
Quick, easy and friendly In spite of the long drive, I use Courtesy Acura's service department because I have confidence in their staff. Everyone is unfailingly helpful. All In spite of the long drive, I use Courtesy Acura's service department because I have confidence in their staff. Everyone is unfailingly helpful. All recommended services are reviewed a couple of times to make sure the customer understands and is comfortable. I appreciate the high level of professionalism and the cheerful willingness to explain my car's tech. More
by MAGGIE11
August 14, 2019
Always excellent service Since a purchase of my car I experienced nothing else, but an amazing service starting with the sale's person, receptionist who answers a call with a Since a purchase of my car I experienced nothing else, but an amazing service starting with the sale's person, receptionist who answers a call with a smile and an accommodation to a desired time/day scheduled for a service, courtious valet assistant and last the person discussing the purpose of the visit. These are the people I had a personal encounter, but there is a crew behind the background working diligently on the car that does not get enough credit for the amazing work and the final report presented. Finally the car is delivered and in addition squiky clean. The chocolate and half frozen bottle of water on a hot day is a nice accent an excellent customer service. Thanks!!!! More
by RLAUNER
Employees Worked With
August 13, 2019
Very good - not perfect Exceptional oil change offer. Opportunity to get a few other items checked at the same time. Lyft to work was quick and easy. So much better then a Exceptional oil change offer. Opportunity to get a few other items checked at the same time. Lyft to work was quick and easy. So much better then a group ride. Folks I dealt with were all friendly and helpful. Challenge was getting anyone in service to answer the phone at the end of the day. I was stranded at work waiting for some information and a ride back but couldn't get in touch with anyone. Kim at the front desk was a ROCK STAR!!! She tried her best and stayed with me on the phone for over 5 minutes while trying to contact Service. Big KUDOS go to her for her patience and persistence. In the end I did make it back and was treated extremely wonderful by everyone involved. More
by RDX Lover
August 12, 2019
Oil change Everyone there is great! Matt is always wonderful . Polite friendly answers questions. Bought my vehicle there and I have been happy With the ent Everyone there is great! Matt is always wonderful . Polite friendly answers questions. Bought my vehicle there and I have been happy With the entire team. Thank you More
by ACBSPENCER
Employees Worked With
Matt Sheridan
