Covert Cadillac Bee Cave

Covert Cadillac Bee Cave responded

Thank you so much for your honesty and for giving us the opportunity to make things right! We completely understand how important it is that a vehicle matches expectations, especially when purchasing sight unseen, and we are truly sorry the initial delivery fell short of what you were anticipating. We are glad our general manager was able to step in, address every concern, and ensure the vehicle was everything it should have been before it reached your hands. At Covert Cadillac Bee Cave, standing behind our customers and doing right by them is something we are deeply committed to, and we are so relieved the situation was resolved to your satisfaction. Your patience and willingness to work through the process with us means a great deal, and we hope you are thoroughly enjoying your vehicle. Please do not hesitate to reach out if there is ever anything else we can do for you!

Covert Cadillac Bee Cave responded

It is always a pleasure to hear when one of our team members truly makes a difference, and Luc is absolutely someone we are proud to have representing Covert Cadillac Bee Cave! Knowing that he made the entire process feel easy and enjoyable while bringing his knowledge and warm personality to the table is exactly the kind of experience we want every customer to walk away with. We will be sure to pass your kind words along to him because he truly deserves to hear it. Thank you so much for taking the time to share your experience, and congratulations on your new vehicle! We hope you are loving every moment behind the wheel and we look forward to welcoming you back whenever you need us.

Covert Cadillac Bee Cave responded

We do want to provide some important context for others reading this review. The service advisor in question brings over 35 years of industry experience and holds numerous professional certifications, and we stand firmly behind their expertise and qualifications. We acknowledge that your visit did not meet your expectations, however the characterization of our advisor's knowledge is something we respectfully take exception to.

Covert Cadillac Bee Cave responded

We want other readers to have an accurate picture of the situation described here. Transportation timelines for vehicle deliveries are largely dependent on third party carriers, and delays or schedule changes due to labor actions are outside of our control and not always predictable in advance. We respectfully dispute the characterization that any member of our team was dishonest regarding those circumstances, as the information communicated was based on what was known at the time. We understand this outcome was frustrating and appreciate you taking the time to share your perspective.

Covert Cadillac Bee Cave responded

That is such a wonderful thing to hear, and honestly it made our whole day! Making the car buying process feel effortless and enjoyable is something our team at Covert Cadillac Bee Cave works hard at every single day, so knowing it came through as the easiest purchase you have ever made is truly the highest compliment we could receive. Our team genuinely loves what they do and loves the people they get to work with, and it shows when customers like you take notice. We are so grateful for your kind words and your enthusiasm, and we hope you are absolutely loving your new vehicle. Come back and see us anytime and we will be right here ready to take great care of you!

Covert Cadillac Bee Cave responded

Thank you so much for such a kind and consistent endorsement of our service team! Hearing that your vehicle is always completed on time and done right the first time is something we take enormous pride in, and your recognition of that truly means the world to us. At Covert Cadillac Bee Cave, efficiency and quality are not just goals, they are the standard we hold ourselves to every single day, and it is incredibly rewarding to know that comes through visit after visit. We are grateful for your continued trust and loyalty, and we look forward to taking great care of you and your vehicle for many more years to come. Thank you for being such a valued part of our family!

Covert Cadillac Bee Cave responded

What a fantastic review and what a great example of our team going the extra mile, literally! We love hearing that Justin and our management team made the entire experience work around your busy schedule, from bringing the vehicle to you for a test drive to working with you on both your trade value and the price of the car. That kind of flexibility and genuine commitment to finding the right solution for each customer is something we are truly passionate about at Covert Cadillac Bee Cave, and Justin is a shining example of what that looks like in action. We will absolutely make sure he and the team hear your wonderful words. Thank you so much for taking the time to share this and congratulations on your new vehicle! We hope you are enjoying every drive and we look forward to welcoming you back anytime you need us.

Covert Cadillac Bee Cave responded

We want to provide some context for others reading this review. Our vehicles are sometimes made available as loaners for existing service customers, and on occasion that can create scheduling conflicts that are not always foreseeable in advance. Regarding pricing, our online prices are set to be as competitive and transparent as possible, and the amount of flexibility available on any given vehicle is determined by a number of market and inventory factors that are not always within our discretion to change significantly.

Covert Cadillac Bee Cave responded

We want to provide some clarity for others reading this review. Our loaner vehicle fleet is owned and controlled by the manufacturer, not the dealership, and the program guidelines require that we prioritize those vehicles for customers who purchased their Cadillac from us. This is not a policy we have the ability to override, and we want other customers to have an accurate understanding of how the program works. We appreciate your patience and understanding.

Covert Cadillac Bee Cave responded

Your loyalty over the years means more to us than we can express, and we are so glad to hear that this last experience was the best one yet! It is wonderful to know that Scott's proactive outreach sparked the conversation that made everything possible, and that Koby carried it all the way through to a smooth and successful finish. That kind of teamwork and genuine care for our customers is exactly what we strive for at Covert Cadillac Bee Cave, and both Scott and Koby will be absolutely thrilled to hear your kind words. Long-term relationships like yours are the heart of everything we do, and knowing that each visit continues to raise the bar for you is the greatest reward we could ask for. Congratulations on your new vehicle and thank you so much for continuing to trust us with your business. We look forward to many more years together!