Covert Cadillac

I went to this dealer and bought a Cadillac SRX. Initially everything went well until I bought the car. Once I bought the car their customer service was so Poor. They don't care about the customer o Initially everything went well until I bought the car. Once I bought the car their customer service was so Poor. They don't care about the customer once they have sold the car. A big no for me others might be lucky to find their customer service good. More

For a couple of months we have been looking for a car to replace our 98 Ford Crown Victoria with only 141,000 miles on it and in excellent condition which we mostly use for highway miles, not for daily go-t replace our 98 Ford Crown Victoria with only 141,000 miles on it and in excellent condition which we mostly use for highway miles, not for daily go-to-work cars. So we were not in a hurry to find a replacement. We looked and drove the Honda Accord, Buick LaCross, Toyota Avalon, a loaded Lincoln. Then Floyd, my husband, asked me to look at the Cadillac choices. We thought they would be out of our price range. On Thursday morning, Bruce Benker showed me several different styles. At that time, I didn't drive the 2013 CTS because I thought I wanted the CUE system. I thought the ATS might fit our needs. Thursday, late afternoon, I returned to drive two ATS cars Bruce found for me. I wanted light exterior and interior colors. I brought the information home to share with Floyd. He decided to take Friday morning off to look at the ATS. After driving them, he figured they would be too small for our need. So Bruce suggested that we drive the CTS. We looked at the 2014 which had just arrived on Thursday. It had the CUE system which I thought I wanted. The CTS was a better size for us than the ATS. But it was more than we wanted to spend. Then Bruce found the 2013 CTS Luxury which had everything except the CUE system but was in our price range with the Cadillac rebate of $5000. During our test drive, Bruce explained how we would use the small screen for the radio, the phone speakers, etc. Ashley Porter also came over to talk about why I might not need the CUE system. I was convinced and bought the car. The CTS is so quiet, comfortable, and roomy. Bruce was extremely patient with us with all of our questions and having him explain again. He was very knowledgeable regarding all aspects of the car. This morning we went to pick up the car. The car was totally ready for us with the window tinting and the sunroof darkened completed. Bruce went through every "button" again while we were in the car, helped us set up OnStar, helped us program our FAV radio stations, helped us program our driving seats. This Thursday, Friday, & Saturday, we never felt rushed or pressured to make a decision. Bruce gave us all of the time we needed to make our decision. We are very pleased with choosing this car. Bruce said to call him if we ever have a question. We also liked the 4 year maintenance for oil change and tire rotation. We received excellent customer service! More

My husband and I had an amazing experience with Covert Cadillac and we have become lifelong customers after our first interaction. Our unique situation required us to work from Arizona over the phone and Cadillac and we have become lifelong customers after our first interaction. Our unique situation required us to work from Arizona over the phone and online with our sales professional, Joe Joseph, to find our new SRX to purchase for our new Austin residence. It was wonderful how available Joe made himself to help find and hold our vehicle in less than 24 hours. We arrived into town and came for a late night test drive that Bruce facilitated for Joe while he was out, which showed selfless team work at Covert. The next day we worked with Joe Joseph in-person and Jerry Hernandez in financing to get everything wrapped up and finalized. Joe ordered in sandwiches for us, got our car detailed and ready, gave us a tour of the service section of the dealership, and then spent a generous amount of time reviewing the car and all of its fantastic bells and whistles! It was a great experience. We left with a gifted Cadillac hat from Joe to my husband and we purchased a couple of Cadillac t-shirts. We look forward to purchasing more vehicles from Joe at Covert Cadillac in the very near future! More

We are a busy family and I am a business owner, so I appreciate someone who values my time when buying a car. I like to do all negotiating and shopping online and come in to seal the deal. Mr Joseph was appreciate someone who values my time when buying a car. I like to do all negotiating and shopping online and come in to seal the deal. Mr Joseph was motivated and dedicated to getting me in the car I chose in a timely manner. I appreciated his straightforwardness and we love the car we bought. I would call on Mr. Joseph in the future for all my GMC/Cadillac needs. More

Joe Joseph Was Exceptionally Excellent . Very Committed . He explain everything and worked with me gave us good price and I was on a tight timeline and he did everything as fast as he can and went out of his He explain everything and worked with me gave us good price and I was on a tight timeline and he did everything as fast as he can and went out of his way for me . I'm So happy and pleased beyond my expectations . This dealership has a great team very friendly More

If you think all car dealerships are the same, step in to Covert Cadillac and experience the difference. Local Austinite, salesman Joe Joseph III, delivers true personal service. No hassle, no pressure sales Covert Cadillac and experience the difference. Local Austinite, salesman Joe Joseph III, delivers true personal service. No hassle, no pressure sales, just straight up good timing, great selection, good pricing and Joe makes your buying experience easy, fast and fun. Yes, fun. Really! It took less than 3 hours from the first suggestion of trading in my Escalade for a new model to the time I drove one off the lot. The Covert team really wants your business. They price competitively but the big difference is service. They work as a team. They make sure you are completely satisfied. In a city that is growing as fast as Austin, it's nice to know that you can still experience Austin's local, friendly character at your local dealership. Joe will make you feel like you've known each other all your life. I have no doubt that when I take my car in for an oil change, I'll be popping my head into Joe's office to say "hi". So, if you are looking at a Cadillac for your next vehicle, I'd recommend you stop by and talk to Joe. If you aren't looking for a Cadillac, but a dealership that has great, fast service because you're too busy to experience otherwise, stop by Covert Cadillac and ask for Joe Joseph III. More

Car buying has always been a dreadful experience for me. The process takes forever and you typically leave feeling like you've been "had". Not this time!! Joe did a fantastic job at listening to what I wa The process takes forever and you typically leave feeling like you've been "had". Not this time!! Joe did a fantastic job at listening to what I wanted and helped steer me in the right direction. He never tried to sell me anything. He was there to offer excellent customer service and educate me on the options available. Not once did anyone give me the tag line "what would it take to earn your business today?" Mike explained my options for leasing very clearly and gave me good advice on the best route to go. Joe and Mike were extremely kind, gracious, and professional. What a terrific experience! More

From the moment I first interacted with Covert Cadillac and Joe J III, specifically, I've had a terrific buying experience. I sought quotes for a few vehicles I had been watching online and while I may no and Joe J III, specifically, I've had a terrific buying experience. I sought quotes for a few vehicles I had been watching online and while I may not have obtained the precise model I was after, I was guided to a model and trim that would make for fine alternatives. I went for a test drive of two vehicles: Cadillac ATS 2.0 Turbo Performance and a 3.6L V6 Performance. The first test drive is a testament to just how committed they were to making me feel comfortable. As a first time (American) luxury buyer, I wasn't sure what to expect. The test drive was on a highway. As we were going through the paces talking about features and functions of the car, another car got onto the highway. Suddenly something fell off its chassis, hitting the highway only to bounce off and hurl our way!! It hit the car I was test driving, no amount of following distance could have helped on a busy day. It was shocking to see the damage to the car when we concluded our test drive. The whole front driver's side light assembly was shattered and the worst thing to come out of Joe's mouth was, "well, I guess I won't be selling you this car!" Feeling terrible, I was kind of shocked I was asked if I wanted to try out the 3.6L. We went for a short drive and boy could I appreciate the difference in having the always-on power as compared to the spin-up of the turbo. There were only two Black Diamond (ext)/ Morello Red (int) in the lot and I'm glad the V6 was the one I test drove last. I took home a vehicle that is exciting, comfortable and freaking sexy to drive. I should also note that I also went in with financing secured. Joe asked for an opportunity to match/beat what I had. I figured it couldn't hurt to see what they had to offer. He sent me off to lunch and upon my return presented me with a few options - no pressure at all. Every member of the Covert team was courteous and friendly throughout the entire process and I have to say I feel great with the purchase I made. It is precisely the experience one of my best friend's described to me (his family buys all of their Cadillacs through Covert). More

I have never had a more pleasant experience in purchasing a new car. Joe Joseph is a very personable, nice, funny and sincere man who at no time ever put "pressure" on me to make the purchase. He has been co a new car. Joe Joseph is a very personable, nice, funny and sincere man who at no time ever put "pressure" on me to make the purchase. He has been completely accommodating throughout this whole experience. Definitely a classy operation at this dealership. More

Joe Joseph and everyone else I met at the Covert dealership were friendly, courteous, helpful, and knowledgeable. Joe knew everything there was to know about the CTS coupe. Completing the transac dealership were friendly, courteous, helpful, and knowledgeable. Joe knew everything there was to know about the CTS coupe. Completing the transaction was a breeze. The trade-in allowance was extremely fair, and once the deal was made, everyone went to work to complete the transaction as quickly as possible. I've made many car deals in my life; this was the best experience ever. As for the quality of the car, my wife said it best after she drove it for the first time---"wow, don't ever sell this car!" More