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Crain Kia of Conway
Conway, AR
2,269 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,269 reviews
February 25, 2024
Tommy was incredible and courteous during the entire experience. He knew exactly what to show us and what we would like. He worked hard to get us the best deal and we were completely satisfied! experience. He knew exactly what to show us and what we would like. He worked hard to get us the best deal and we were completely satisfied! More
by tinarcog
Verified CustomerEmployees Worked With
Tommy Moore
February 24, 2024
Nice people in sales and service departments. We were pretty disappointed that the engine in our 2017 Kia Sorento died with 124k miles. There’s a warranty on the engine for a defect that covers a We were pretty disappointed that the engine in our 2017 Kia Sorento died with 124k miles. There’s a warranty on the engine for a defect that covers a new engine if the rods or bearings go. Unfortunately ours had a fuel intake valve that disintegrated (how I understood it) and ruined the engine. Kia wouldn’t cover it and we didn’t get any offer of help in replacing the engine. Seemed pretty poor to me from a company that’s acknowledged problems with the engine. I had been putting at least one quart of oil in the engine every week for over a year and was told that the engine would eventually die. It did, but not for the right reason. We were offered $500 on a trade which, I guess was their idea of trying to help us out. I sold the car online to “Peddle” for $2,780”. I was told they would do what they could to make things right but was not offered much in a trade and was not offeeed what I would consider any kind of a deal on purchasing a new or used car. Service techs were very nice and helpful and Lisa in customer care was very nice. The service manager did go to bay for me in trying to get the engine replaced but was turned down by his higher-ups. Overall pretty disappointed with Kia and how the whole situation was handled at the corporate level. More
by CARLBAUEL
Employees Worked With
Other Employees :
Lisa in Customer service was great. TJ in the service department was very helpful and a great tech., Andrew Peck
February 24, 2024
Maleek was awesome and very personal. He made sure that our communication stayed intact. The financing issue is what I have a problem with. I am 3 days from making my first vehicle p He made sure that our communication stayed intact. The financing issue is what I have a problem with. I am 3 days from making my first vehicle payment and I still have not received my title for the vehicle nor my warranty refund for canceling my traded vehicle. I had to make an additional payment on my traded vehicle as well. This is all unheard of. I have had several vehicles and this is not an issue that I have ever had. Can someone please help me understand? More
by TheCrew
Employees Worked With
February 24, 2024
Alicia Trice was awesome to work with as was the rest of Crain teams. 10 stars Crain teams. 10 stars More
by BRADWHITT2000
Employees Worked With
Other Employees :
Alicia Trice
February 23, 2024
Very friendly easy to work with. I would recommend this dealership to anyone. Made the car buying experience easy I would recommend this dealership to anyone. Made the car buying experience easy More
by michaeldgore
February 23, 2024
Very enjoyable experience. Would buy at this dealership again if I need another vehicle. They were super friendly and stayed late to complete the transaction. Would buy at this dealership again if I need another vehicle. They were super friendly and stayed late to complete the transaction. More
by ricerandp
Employees Worked With
Tommy Moore
February 22, 2024
Awful communication with the service department. Still working on an issue that they said they were going to handle for a couple of months. They didn't even repair my car all of the way and now have Still working on an issue that they said they were going to handle for a couple of months. They didn't even repair my car all of the way and now have to bring it back because they didn't do what they were supposed to do. More
by tiffjo29
Employees Worked With
Service department, Deliaha
