Crain Kia of Conway - Service Center

Great Customer Service, Stephen was fantastic in keeping us updated and explaining everything that was going to happen during our service to us. Prompt and efficient service as always. us updated and explaining everything that was going to happen during our service to us. Prompt and efficient service as always. More

Everyone I came into contact with seemed to be very kind, knowledgeable, and actually concerned about helping me with my car situation. I was comfortable with my keys in their hands! I will continue to go ba knowledgeable, and actually concerned about helping me with my car situation. I was comfortable with my keys in their hands! I will continue to go back for all of my car needs. A huge thank you to everyone involved! More

The service was quick and the staff was really friendly. My vehicle was picked up in a timely manner which I appreciated. They also checked the things I asked them to. My vehicle was picked up in a timely manner which I appreciated. They also checked the things I asked them to. More

Had to wait 1 week to get oil change appt, then they always want to do , "BILL" for more work, all to provide better cust serivce...so we let them this time costing approx $250. What i think would be a always want to do , "BILL" for more work, all to provide better cust serivce...so we let them this time costing approx $250. What i think would be a good cust. benefit would be to offer detailing of car when brought in. A good vacuum and dusting would work magic for a busy mom. More

Delilah was very friendly, as was everyone else I encountered in the service department. Also, the car was ready sooner than expected, which was great! encountered in the service department. Also, the car was ready sooner than expected, which was great! More

Poor quality of work. Didn’t do what they were supposed to do. Didn’t not service the car. I had to have my car towed because the fuel pump had gone out. Not even a week after getting the car back. The car to do. Didn’t not service the car. I had to have my car towed because the fuel pump had gone out. Not even a week after getting the car back. The car wouldn’t start. So I had to get it towed again. This time I was told it was the battery. I was given the wrong inspection papers. So I ask for the correct ones. The girl claimed that she had to have a manager to do something in the system to give me the papers. She asked me could she mail them or could I come back to get them. I said I would come back not thinking anything of it. So I came back up there a second time. The girl claimed she couldn't pull the inspection up. So they wanted to do a “quick inspection”. Which led me to believe that they didn't do what they were supposed to do the first time! More

Serviced my car, excellent experience, good me to work quickly, picked me up on time. Let me know all was ok with my vehicle. Everyone nice quickly, picked me up on time. Let me know all was ok with my vehicle. Everyone nice More

Easy, convenient, friendly, scheduled online nice greeter in service department in service department More

Conway has excellent customer service skills. I drive from Little Rock Arkansas about 30 minutes just to get quality service from Conway. Keep up the good work from Little Rock Arkansas about 30 minutes just to get quality service from Conway. Keep up the good work More

It was a smooth process from start to finish.I would like to give high praise to Delilah & Brain . to give high praise to Delilah & Brain . More