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Crater Lake Ford

Medford, OR

4.6
274 Reviews

2611 Biddle Rd.

Medford, OR

97504

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274 Reviews of Crater Lake Ford

July 29, 2025

Fast and convenient service. Charged less than quoted amount and took less time. Always happy with my service. More

by tiaramcelyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Jul 30, 2025 -

Crater Lake Ford responded

Hi there, thank you for your feedback! We're glad to hear you had a fast and convenient experience at Crater Lake Ford and got in and out with better than what we promised. Our team looks forward to serving you again! Take care!

July 27, 2025

Great service department. In and out quickly. Loved the video that they provided during the service @ More

by siegfrieds2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Jul 28, 2025 -

Crater Lake Ford responded

Thank you for the feedback! We’re so pleased to hear you enjoyed our quick service and video updates. Thank you for choosing Crater Lake Ford and we look forward to seeing you in the future!

July 25, 2025

Meghan was great. She was very helpful through the time my car was there getting work done. More

by Joe K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan B
Jul 25, 2025 -

Crater Lake Ford responded

Hi Joe, thank you for your feedback! It is always great to hear that our team here at Crater Lake Ford was helpful and thorough and that Meghan played a big role in this. We look forward to seeing you again, safe travels!

July 16, 2025

Thank you Jake S. For a pleasant experience, buying a new (used) car is never that easy. However you made it very pleasant. More

by Shelley and Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Stoval
Jul 18, 2025 -

Crater Lake Ford responded

Shelley and Dan, we appreciate your kind feedback about Jake and the team! Thank you for choosing Crater Lake Ford and congrats on your new-to-you vehicle.

July 05, 2025

I would like to give a huge shout out to the Crater Lake Ford (CLF) Team. We’ve been repeat customers for many years. During our most recent purchase we bought two vehicles. The General Sales Manager Landyn More

by Racheal L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The General Sales Manager Landyn Trammell, Sales Associate Bryce Dewberry, & Finance Manager Brett Pelleschi
Jul 07, 2025 -

Crater Lake Ford responded

Hi Racheal, on behalf of all of us at Crater Lake Ford, thank you for your loyalty to our business and the wonderful feedback! It is always great to hear that our team always provides amazing service with ease and knowledge, and that Landyn, Bryce, and Brett play such a big role in that. We could not appreciate your recommendation enough. Safe travels in your new vehicles!

Jul 12, 2025 -

Racheal L. responded

Absolutely, it is our pleasure. Thank you for your honest & courteous service. Kind Regards, Racheal L.

Jul 14, 2025 -

Crater Lake Ford responded

Thank you so much again, Rachael! Until next time, enjoy the road ahead!

July 05, 2025

That is great. I really appreciate the mobile service. I would definitely use them again. More

by Rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure his name but he is the mobile oil change guy does great work.
Jul 07, 2025 -

Crater Lake Ford responded

Hi Rodney, thank you for leaving feedback! It is great to hear that our team could be of great service to you wherever you need. We look forward to seeing you in the future!

July 04, 2025

I've had my oil changed and a wash & wax detail. Both services were preformed perfectly. All the service writers were helpful and professional. I will definitely be back! More

by 3543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oppy
Jul 07, 2025 -

Crater Lake Ford responded

Hello, thank you for sharing this feedback! We are happy to hear that your experience has been nothing but helpful and professional at Crater Lake Ford. We appreciate your business and we look forward to seeing you again!

July 02, 2025

I trust Crater Lake Ford for all my Ford vehicles and will continue to buy and service my cars with them. More

by jtferro3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oppy
Jul 03, 2025 -

Crater Lake Ford responded

Hi JT, Thank you for your 5 star review! We are happy to hear our team contributed to your trust and loyalty at Crater Lake Ford. We look forward to serving you again soon!

June 22, 2025

Timely and professional. John was very helpful and kept me informed. I will go back again. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 24, 2025 -

Crater Lake Ford responded

Ron, it is great to know that our team delivered timely and professional service during your recent visit, and we are happy that John could help you out and keep you informed. Thank you for leaving Crater Lake Ford 5 stars and come again soon!

June 10, 2025

Complete bait & switch. Test drove a Maverick XLT and was given a price. Started paperwork. Half way through, we were told they couldn't sell any Maverick XLT's, because More

by paxkelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryce
Jun 11, 2025 -

Crater Lake Ford responded

Hello, I apologize for the confusion and inconvenience you experienced. We strive to provide transparent and honest service, so it's concerning to hear about your experience with us. If you feel that you've experienced a "bait and switch" or aren't 100% satisfied with your vehicle or the pricing you've received, please call us TODAY to make arrangement for a full refund! We never want our customers to feel mislead or unhappy with their purchase. Please call me today to make arrangements to resolve your concern. Thank you, John Okoniewski - General Manager - 541-841-7318

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