Crest Cadillac

On April 23rd I took our 2024 Lyriq to Crest for its first maintenance - which they set at the time of purchase last October. Within 1 minute, Greg said "you're good to go - there are no recalls or diag first maintenance - which they set at the time of purchase last October. Within 1 minute, Greg said "you're good to go - there are no recalls or diagnostic issues". I responded that I knew that from the Cadillac app, and asked “don’t you rotate / balance tires, check fluids, etc.?” Greg replied "maybe at 12-15K miles", but that wouldn't be included in the complimentary first service. I drove away. I was subsequently called by a manager, who set up an appointment to perform the other initial service items, including tire rotation. When I arrived for the appointment, Greg asked "what brings you in today?", to which I asked, "don't you have the appointment items to be performed?". My wife and I chose to purchase the Lyriq from Crest. Based on our experiences with Crest's service, we will take the Lyriq to another Cadillac dealer for service and will not recommend Crest to anyone. We love the Lyriq, but service after the sale requires the dealer to have a service mentality, which we don't believe Crest has. My wife and I called Crest to ask about a service not performed related to a dent claim. During the call with Greg, I asked if he would transfer the call to the service manager, to which he replied, "you're speaking with him". We knew that was untrue or at least knew that the person who called to set the second appointment represented he was the manager, which was definitely not Greg. More

Monica and team always do a great job. They have set a bar that makes it difficult for any other service department to achieve. They have set a bar that makes it difficult for any other service department to achieve. More

Logan McPherson is great and I always appreciate and trust his advice in the Service Department. When it comes to purchasing a new Cadillac I highly recommend Austin Drabick! Both these guys are excepti trust his advice in the Service Department. When it comes to purchasing a new Cadillac I highly recommend Austin Drabick! Both these guys are exceptional. More

Crest and Chris Rucker made the buying process an absolute pleasure and was painless. This is our second car from Crest and Chris and we will be back. If I had to make one complaint its that we s absolute pleasure and was painless. This is our second car from Crest and Chris and we will be back. If I had to make one complaint its that we scheduled a pickup at 10 am and finance only had one person and they were super backed up and we did not end up leaving until 2pm! More

It was a good experience at Crest Cadillac and I will go back fir service. back fir service. More

Logan is great. He is patient and attentive to my concerns . He is responsive when I call his cell phone. Thank you He is patient and attentive to my concerns . He is responsive when I call his cell phone. Thank you More

Douglas is honest and very respectful. His diligence and prompt response to our concerns was stellar. Everyone at the Dealership was kind and made my family feel very welcome from the mome His diligence and prompt response to our concerns was stellar. Everyone at the Dealership was kind and made my family feel very welcome from the moment we arrived. We drove over 4 hrs to purchase our Escalade after Douglas found send us photos and videos of the vehicle. When we arrived it was cleaned and gassed up with a big red bow on the hood. My wife was so happy as this is her birthday present 🎁 All of my future Cadillac purchases will be done at Crest Cadillac and preferably with Douglas as my sales representative. We are ecstatic to say the least... More

Pleased that we got the car we wanted. But wish there was a way to speed up the process. But wish there was a way to speed up the process. More

Thank you to Greg for getting our car serviced and reviewing recommended preventative maintenance services. reviewing recommended preventative maintenance services. More

My husband went at 0700. .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can yo .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can you get. Gotta find another dealer with competent technicians and time management insight!!! More