Crest Volvo Cars

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that Tim Warner provided such a positive car-buying experience for you and your daughter. At Crest Volvo Cars, we strive to ensure our sales staff are helpful, informative, and responsive throughout the car-finding process. It sounds like Tim did an excellent job! We appreciate you mentioning that Tim helped you find the perfect car for your daughter (an S60 no less!). Matching the right car to the right customer is what we do best. Congratulations on your daughter's new Volvo S60 – we know she'll love it! We look forward to welcoming you back to Crest Volvo Cars for all your future automotive needs.

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that your car-buying experience was exceptional, from sales to finance and beyond. At Crest Volvo Cars, we strive to provide a pressure-free, informative, and professional environment for all our customers. It sounds like Andrew and his team achieved that for you! We especially appreciate you mentioning Andrew by name and highlighting several aspects of your positive experience. We take pride in our no-pressure sales approach. Andrew's calm demeanor and willingness to work with you to find an agreement exemplifies this philosophy. We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are appreciated! A smooth and informative handover process is important to us. We're glad that everything from sales to finance to the vehicle education went excellently. Your continued loyalty means a lot to us. Thank you for highly recommending us for our professionalism and knowledge! Congratulations on your new Volvo! We know you'll love it. We look forward to welcoming you back to Crest Volvo Cars for all your future automotive needs.

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that you've had such a positive experience. It means a lot to our team to know that Lyn Ford consistently provides exceptional service for your S60. Reading that Lyn is a "wonderful service person" and someone you can "always count on" is truly heartwarming. We'll be sure to pass your kind words on to him – he'll be delighted to know his dedication is appreciated! At Crest Volvo Cars, we strive to build trusting relationships with our customers, and Lyn exemplifies that commitment.Thank you again for choosing Crest Volvo Cars! We look forward to seeing you and your S60 again soon.

Crest Volvo Cars responded

Thank you for the fantastic review! We appreciate you recognizing that we consistently deliver great service, are always on time, and offer convenient online scheduling. At Crest Volvo Cars, we strive to make the entire service experience positive and efficient, and your feedback lets us know we're hitting the mark. Online scheduling is a popular feature for many of our customers, and we're glad you find it easy to use. It's a great way to save time and schedule your appointment at your convenience. Thank you again for choosing Crest Volvo Cars! We look forward to seeing you again soon and keeping your Volvo running smoothly.

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive and pressure-free experience at Crest Volvo Cars, especially with Andrew R.'s assistance. Andrew's patience, personality, and product knowledge are truly valuable assets to our team. It sounds like he went above and beyond to show you the cars you were interested in, educate you on Volvo's history, and guide you through the car-buying process. We'll be sure to share your kind words with Andrew – he'll be delighted to know how much you appreciate his efforts. At Crest Volvo Cars, we strive to provide a pressure-free environment where our customers feel comfortable asking questions and exploring their options. We're glad Andrew embodied that philosophy during your visit. Thanks again for choosing Crest Volvo Cars. We look forward to seeing you again in the future, perhaps for a service appointment on your new Volvo!

Crest Volvo Cars responded

We're delighted to hear about your positive experience at Crest Volvo Cars! It sounds like Bryan played a key role in helping you find the perfect car. At Crest Volvo Cars, we strive to provide a pressure-free environment where you can comfortably explore our inventory and make an informed decision. We appreciate you mentioning that Bryan was helpful and made you feel comfortable while you looked at the vehicles and took multiple test drives. This ultimately led you to choosing the perfect XC90 model – congratulations! We'd also like to acknowledge Greg for his contribution to your experience. Thank you for mentioning him as well! We'll be sure to pass your kind words along to both Bryan and Greg. We're thrilled you found your ideal car at Crest Volvo Cars. Thank you for choosing us! Please don't hesitate to reach out to Bryan or any of our team members if you have any questions or need service in the future. Welcome to the Volvo family!

Crest Volvo Cars responded

Wow! Thank you for taking the time to leave such a fantastic review, and especially for going out of your way to return to Crest Volvo Cars! We're incredibly grateful for your business, and even more so to hear that Tim's exceptional customer service made such a positive impact. A three-hour drive is a true testament to the kind of experience Tim creates. We'll be sure to share your kind words with him – knowing he made such a lasting impression and helped you find the perfect cars is truly rewarding. The entire Crest Volvo Cars team appreciates your loyalty and looks forward to seeing you again in the future!

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that Greg made your car buying experience so smooth and positive. We understand car shopping can be stressful, so kudos to Greg for exceeding your expectations! We'll be sure to pass on your kind words to Greg – knowing he made your experience great and that you'd recommend him to others is a true testament to his customer service skills. The entire Crest Volvo Cars team appreciates your business!

Crest Volvo Cars responded

Thank you for taking the time to share your experience with our service department. We understand how concerning it must have been to have the service light come on in your brand new XC60, especially at such low mileage. We appreciate your kind words about our team going above and beyond to resolve the issue. Providing a loaner car and arranging pick-up and drop-off through our valet service demonstrates Lyn's commitment to exceptional customer care. We're happy to hear they were able to identify and fix the problem completely, and that you'll continue to trust Crest Volvo for all your servicing needs. Thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

Thank you for the fantastic review! We're absolutely thrilled to hear about your wonderful experience purchasing a Certified 2021 Volvo S90 from Crest Volvo Cars. It sounds like Greg Bryan truly went above and beyond to ensure a smooth and informative process. We appreciate you mentioning how he anticipated your needs, responded quickly, and provided all the necessary information. That level of attentiveness is what we strive for in all our sales associates. We'll be sure to pass on your kind words to Greg – he'll be delighted to know he exceeded your expectations! Max Caplin's positive contribution in the Finance Department is fantastic to hear as well. A seamless experience throughout the entire purchase journey is important to us, and it sounds like both Greg and Max played a key role in achieving that for you. We're especially grateful for your kind words about our facility, staff, and the "extras" you received. Creating a first-class operation is a priority at Crest Volvo Cars, and your feedback lets us know we're on the right track. The fact that you'd consider driving from Louisiana to Texas again speaks volumes about your experience. That level of loyalty means a world to us! Thank you again for choosing Crest Volvo Cars, and congratulations on your new Volvo S90. We wish you many happy miles ahead!