
Crews Subaru of Charleston
North Charleston, SC
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I was suddenly in the market to replace a Toyota Prius and was stopping by one (and sometimes two) of every dealership in Charleston. My stop at Crews Subaru was to take a test drive of an Outback, a car and was stopping by one (and sometimes two) of every dealership in Charleston. My stop at Crews Subaru was to take a test drive of an Outback, a car I had seriously considered when I purchased my last vehicle. I arrived in the late afternoon, probably looking well done from a day on car lots and test drives. I met Trey and he showed me around the lot - he was low key, informative and answered all my questions. The test drive of the Outback went well, and I went home to sleep on what had been a long day of car shopping. My problem, however, was that on the Subaru lot was my personal car demon - a very slightly used Mini Cooper S. Thankfully, it was a 6 speed, and since I hadn't driven one since college (hint: I graduated in 1994), I was in no danger there. Until I slept on it. So I called Trey back and asked if the car was still available, because, you know... After explaining that I perhaps was a bit rusty with a manual transmission, he didn't even blink when I suggested a test drive in the K-Mart parking lot. One mostly non-harrowing test drive later, I was sold, both on the car and a very good natured and patient salesman. The actual sales experience was great as well. They were patient as my old car was totaled out and I did what I needed to, and then made the paperwork as painless as possible (thanks, Pam!). So would I recommend Crews Subaru? Definitely. All the staff I met were polite, helpful, friendly... it was a very good car shopping experience. More
Ralph was a pleasure to work with. He hooked me up with the exact car I wanted and was very friendly. I would definitely recommend him and crews subaru to any friend. the exact car I wanted and was very friendly. I would definitely recommend him and crews subaru to any friend. More
Ralph was a pleasure to work with. He was laid back, super funny, and made the car buying experience as non-stressful as possible. He genuinely cared about my car buying experience and wanted me to be h super funny, and made the car buying experience as non-stressful as possible. He genuinely cared about my car buying experience and wanted me to be happy! I highly recommend asking for Ralph for anyone's visit to Crews Subaru. More
I have purchased many autos...and this is the very best experience I ever had. Josh was great and explained everything..great employee. Excellent! I will recommend this dealership and Josh to anyone who wa experience I ever had. Josh was great and explained everything..great employee. Excellent! I will recommend this dealership and Josh to anyone who wants to purchase a new car. In fact, my husband has always wanted a Suburu and now he is ecstatic. Thanks again to Josh... More
Melissa Sims is prompt in her replies, knows the answer to any question, is completely honest, and a real pleasure to work with via the Internet sales Dept. Crews Subaru has an excellent selection of CPO S to any question, is completely honest, and a real pleasure to work with via the Internet sales Dept. Crews Subaru has an excellent selection of CPO Subaru Outbacks, which are hard to find. More
Millet was very informative and thorough. I did most of the negotiating on the phone or email so when I got to the dealership on Saturday morning the transaction was much shorter than the normal car purcha the negotiating on the phone or email so when I got to the dealership on Saturday morning the transaction was much shorter than the normal car purchasing experience. I am still waiting on parts to come in so they can complete the build I wanted. Thank you Crews Subaru for offering the deal you did to us servicemen. I would recommend Millet to anyone in the market for a small SUV. Give Subaru a look and when you do ask for Millet. More
My wife and I had a little time after a social engagement in the area and decided to stop at Crews to look at the new Forrester. We are a bit partial to Subaru as we have had two of them over the last 15 ye in the area and decided to stop at Crews to look at the new Forrester. We are a bit partial to Subaru as we have had two of them over the last 15 years. All of our experiences with the Subaru dealer in Morristown NJ had been great so we decided to see how the Charleston organiztion did business. On entering we were greeted by Gary Desaultels. From this point on wehad the best car buying experience we ever had in over 45 years of buying cars. We quickly settled on a vehicle, as we were a cash buyer; financing was not an issue. Gary and his management were quick in arriving at a very fair price for our trade in as well as the final cost of the new Forrester. All of this was done in less than two hours, actually a bit after the dealer was to close on a Saturday evening. We returned on Monday and picked up the new car. Again Gary was very helpful explaining all of the upgrades to the 2014 model. He even set up the Bluetooth for my wife. Since buying the car we have had several followup calls from Gary who was inquiring about our experience with the car. I find that such follw up is very rewarding to us. I would certainly recommend ( have already done so ) Gary and the Crews staff to all of my friends as the car ad the buying experience was painless, mostly attributable to Gary's efforts. Maretta and Ed McKenna More
Friendly, professional and knowledgeable personnel representing an excellent product made our recent purchase the best cur buying experience yet. The same traits carry over into the service department representing an excellent product made our recent purchase the best cur buying experience yet. The same traits carry over into the service department as well. More
Even when the service is great, on customer surveys of any kind I typically don't give the highest rating in every category because I worry that whoever reads it will think I sped through it and was not t any kind I typically don't give the highest rating in every category because I worry that whoever reads it will think I sped through it and was not thoughtful in my rating. My experience with Josh (and Pam) at Subaru MUST be an exception though. I can't give Josh a rating anything less than excellent. From the beginning my afternoon at Subaru was different than anything I have experienced at a dealership. From the start, Josh was knowledgeable without being pushy, offered guidance without hard selling any of the features and was simply a pleasure to work with. He seemed genuinely interested in who I was and what my lifestyle was like so we could find the best option for me. The biggest factor in giving Josh a "great" rating across the board was that I instantly felt like I could trust him. There was no haggling, no slimy tricks. I didn't feel like he was pushing any certain car. He had my best intentions in mind. When we sat down and crunched the numbers, they all made sense! (I can't say the same about 2 other dealerships I have been to recently). Pam Baker, the finance manager, was warm, friendly and extremely trustworthy. This was my first car purchase so I was nervous, but Pam guided me through every document and and every signature, explaining what EVERYTHING meant with care and patience. I really really appreciated her positive, calming attitude. In short, he has a a good product and he knows how to sell it. As far as customer service goes - he was phenomenal and I know he will continue to be during my ownership of the car. He gave me a full run through of the car, showing me all of it's features, where everything in the car is located etc... I purchased a warranty and Josh gave me all of his contact info and told me to keep in touch with him so he can schedule all my maintenance. That is what I call exceptional service! More