Criswell Chevrolet

I found this dealership through a credit union recommendation, and a credit union new car purchasing program. Brian Geist, Arsalan Adeel and Steve Krantz were all wonderful. Particularly notewort recommendation, and a credit union new car purchasing program. Brian Geist, Arsalan Adeel and Steve Krantz were all wonderful. Particularly noteworthy was the relaxed attitude of all the staff, in particular with Arsalan. At no time did I feel pressured, or inspired, to purchase products I didn't want or need. When I said no to product offerings they understood and did not use pressure techniques to inspire a change of mind. This relaxed attitude and low pressure environment are the key things that I remember from my sales experience, and would be my main reasons for a recommendation to this dealership. Buying a car can be stressful and the staff do all they can to ensure no added pressures are on your mind during the purchasing process. Arsalan also introduced me to my service manager and the parts team, who were very knowledgeable about my new vehicle. I plan to install some aftermarket parts and the staff was very forthcoming with useful information that allows me to use my aftermarket parts and accessories, while maintaining factory warranty. Thanks to Shaun in parts who is very knowledgeable about vehicle modifications, vehicle specific forums, and aftermarket parts retailers! I also found the car I wanted due to the large selection available here. My local small-town dealer only had a fifth of the selection I found at Criswell. In the end, attitude is everything in a shopping experience and I will be a repeat buyer at Criswell due to the great attitude and aptitude. Thanks to Arsalan, Steve, Bob an Shaun. Signed, a very happy customer...happy enough to take the time to write this review! More

I have had a Five-Star experience dealing with Criswell Chevrolet's fleet sales division for years so when I was doing my research on the best dealers to work with for purchasing a 2013 Volt, it came as no Chevrolet's fleet sales division for years so when I was doing my research on the best dealers to work with for purchasing a 2013 Volt, it came as no surprise that Criswell was the most recommended dealer in the area. This was, by far, the best retail experience I have had when purchasing a new vehicle. My wife and I were really impressed with the facility and all the staff. Stefan Kube was the perfect sales representative to deal with for us because he was extremely knowledgeable of the product and went out of his way (literally!) to help us get the exact car that we wanted. He is the only car sales representative that I have dealt with thus far that didn't seem like he just memorized some product literature and tried to sell you what they have as opposed to what you want. Steve Krantz did an excellent job of explaining the various additional service options that were available and helped us choose the ones that worked best for us. He made what is usually the most dreaded part of the car purchasing experience seem quick and easy. If you are looking for a Volt or if you are just tired of the typical car dealer experience, this is definitely the place to go. More

I drove 300 miles round trip to conduct business with this dealership! 2 reasons, I finally found a dealership that had more knowledge then myself about the Chevy Volt, and they had with out question... this dealership! 2 reasons, I finally found a dealership that had more knowledge then myself about the Chevy Volt, and they had with out question..... the best pricing around! I tried to complete the same deal at a few dealerships in my area, and not one of them were able to come close! Stefan did a great job, criswell gave him all the support he needed to do his job right. If your in the market.... I highly recommend you give Stefan a call! More

Dan was a very courteous, respectful and knowledgable salesman. He made our buying experience easy. Gary completed the deal and made sure that we were satisfied and happy customers. Jackie took care o salesman. He made our buying experience easy. Gary completed the deal and made sure that we were satisfied and happy customers. Jackie took care of all the financing and was VERY pleasant. All three of these people made our buying process enjoyable. Thanks! The Smiths More

My experience in obtaining a Traverse SUV at Criswell My experience in obtaining a Traverse SUV at Criswell Chevrolet was optimal because of the professionalism, advice, and courtesy extended to me by S My experience in obtaining a Traverse SUV at Criswell Chevrolet was optimal because of the professionalism, advice, and courtesy extended to me by Stefan and Jackie. This was another confirmation of my prior positive experience with Stefan when I purchased an Equinox two years ago. My queries about maintenance were meticulously clarified by Nick Chapman. I believe that, thanks to the quality of its employees, Criswell Chevrolet in Gaithersburg has proven to be first rate! Dr. S. Habayeb More

These employees are always willing to go the extra mile to help you in any way possible and to give a positive feed back on how things are comming along with your vehicle to help you in any way possible and to give a positive feed back on how things are comming along with your vehicle More

Both Dan and Don provided excellent customer service to my wife and me. We are very satisfied with the service we received and will recommend Criswell to our friends. my wife and me. We are very satisfied with the service we received and will recommend Criswell to our friends. More

Second Free Oil Change for new vehicle purchased through Mike Furman. Checked out and found cause of intermittent air-bag warning light too. The light had come on and off several times over 3 months, but ha Mike Furman. Checked out and found cause of intermittent air-bag warning light too. The light had come on and off several times over 3 months, but had not happened in the last three weeks but they were able to find a stored code and detect and order the faulty part. More

My entire transaction with Criswell was quick and easy. Stefan was a great help in getting me the Volt I was looking for at a great price, and ensuring I received all the information I needed. I would high Stefan was a great help in getting me the Volt I was looking for at a great price, and ensuring I received all the information I needed. I would highly recommend Criswell if you are in the market for a new vehicle. More

Took a 2011 Cruze in for warranty work and tire replacement. When they returned the car to me, I immediately saw the huge dent in the driver's side, obviously caused by a misplaced lift arm. Raised replacement. When they returned the car to me, I immediately saw the huge dent in the driver's side, obviously caused by a misplaced lift arm. Raised it to the attention of the service manager, Matt Ingson, who blew me off -- said they had no idea what happened. Then I saw the tire they replaced, and the rubber and damage to the wheel. I would have been better taking it to a Jiffy Lube. Dealer did nothing to remedy the damage, and refused to talk to me. Oh well -- off to my insurance, let them fight with the dealer. Thank goodness for a $0 comprehensive deductible! DO NOT take your car here for service, and if you do take before and after pictures, or else, like me, you will feel awfully dumb when you have to fix the dealer's damage. More