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Criswell Chevrolet
Gaithersburg, MD
2,223 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,223 reviews
January 10, 2021
The dealership was great and working with Kathryn Bitter was excellent. Very professional and not pushy at all. Would definitely work with again. Thank you! was excellent. Very professional and not pushy at all. Would definitely work with again. Thank you! More
by PK
Employees Worked With
Kathryn Bitter
January 10, 2021
Mario was fantastic to work with. He took the time to go over the entire truck, including popping the hood, and pointed out the things to look for when buying a used vehicle. He also contacted the previous over the entire truck, including popping the hood, and pointed out the things to look for when buying a used vehicle. He also contacted the previous owners to make sure we had all the keys (and we're talking buying the truck on Saturday and having the keys by Thursday). Very friendly and knowledgeable, Mario wanted to make sure we did not buy a lemon. More
by Will
Employees Worked With
January 08, 2021
Kathryn was great! This was my first time purchasing a vehicle and she made me feel comfortable and confident with my decision throughout the entire experience. vehicle and she made me feel comfortable and confident with my decision throughout the entire experience. More
by Rachel B
Employees Worked With
Kathryn Bitter
January 07, 2021
Mario Adams was the face of Criswell for us at Chevrolet Gaithersburg. He went so far and above providing all the details about our dream Corvette, answering our questions in depth, orchestrating the trans Gaithersburg. He went so far and above providing all the details about our dream Corvette, answering our questions in depth, orchestrating the transaction and coordinating the in-person pick up. At delivery, he took time to explain the car's state-of-the-art systems and go over the final paperwork. We purchased this vehicle entirely online and couldn't be happier. I would recommend Mario/Criswell for online vehicle purchases in a heartbeat. Thank you for all your assistance and support! More
by SchultzgangNY
Employees Worked With
January 05, 2021
I am so happy with my purchase! I can’t recommend Criswell enough. Kathryn Bitter made the process so quick, easy, and pain-free. Highest quality cars and sales staff, with the best prices on vehicle Criswell enough. Kathryn Bitter made the process so quick, easy, and pain-free. Highest quality cars and sales staff, with the best prices on vehicles and financing options. More
by Cade W.
Employees Worked With
Kathryn Bitter
January 04, 2021
I did my research online, found the exact car I wanted, and Gene was right there with all the information I needed to make this a successful, smooth transaction. He was quick to answer all my question and and Gene was right there with all the information I needed to make this a successful, smooth transaction. He was quick to answer all my question and handled all the gory details of my trade-in. A very positive experience overall! More
by baxman_2
Employees Worked With
Gene Hoffman
January 04, 2021
Smooth and effortless! Gene/Criswell team went above and beyond to answered all my questions. He stuck to his word with the price of the vehicle. I’ve bought 3 vehicles from criswell and will definitely be beyond to answered all my questions. He stuck to his word with the price of the vehicle. I’ve bought 3 vehicles from criswell and will definitely be coming back when I’m ready to buy another one! More
by Lafender13
Employees Worked With
Gene Hoffman
January 04, 2021
We intended to purchase 1 vehicle and left with 2! The We intended to purchase 1 vehicle and left with 2! The service we received was top notch! Our sales representative Mario and finance representative We intended to purchase 1 vehicle and left with 2! The service we received was top notch! Our sales representative Mario and finance representative Morris were excellent, knowledgeable and friendly. I highly recommend the dealership and the team - wonderful, no pressure, enjoyable car buying experience! More
by Dmischou
January 01, 2021
Couldn’t ask for a better experience. When other dealers wouldn’t work with someone who’s stationed overseas, CJ and Criswell Chevy worked with me to secure my lease deal and complete all the paperwork prio wouldn’t work with someone who’s stationed overseas, CJ and Criswell Chevy worked with me to secure my lease deal and complete all the paperwork prior to my PCS to Maryland. They are very upfront with pricing, responsive, and I would highly recommend them over other dealers in the area. More
by ikonriz1
Employees Worked With
C.J. Uzzo
