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Criswell Chevrolet of Thurmont

4.9

336 Lifetime Reviews

111 Frederick Road, Thurmont, Maryland 21788
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Showing 336 reviews

June 20, 2015

"Started Off Rocky but Good Experience Overall"

- JulieB

My experience started out a little rocky and I felt that one of the sales people, Rob, was trying to intimidate me. I initially walked out but Doug the General Manager followed up and asked me to reconsider doing business with them. I'm glad I did because I now have a new Chevrolet Captiva sitting in my driveway that I got at a good price and am enjoying immensely so far.

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Yes
Employees Worked With
Other Employees : Robert Harley, Ken Lamb
May 06, 2015

"Very Professional and Knowledgeable Staff"

- dapuccetti

Started my car search online and inquired about a used Chevy Cruze. Received a phone call within 24 hours from Ken. He was able to work around my busy schedule and set up an appointment for the following day. When I arrived to the dealership, I was greeted by Ken and we promptly looked at the vehicle. Ken is very knowledgeable about their inventory and if I had a question that he could not answer, it was just a few moments later until he had an answer for me. I really enjoyed working with him because his honestly made me realize my true budget without over extending myself financially. Ken and Rob both did everything in their power to get me a great deal on my vehicle without going over my monthly budget. I walked in to the dealership two months after my purchase and they still remembered my name and asked me how the car was doing; they even remembered some personal stories we shared. They were both very personable and professional. I would recommend anyone looking for a Chevy to give Ken a call or stop by the dealership.

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Recommend Dealer
Yes
Employees Worked With
Ken Lamb, Robert Harley
February 18, 2015

"Great and Honest Work."

- ipp

Very professional establishment. I've never been loyal to a shop before but a friend referred me to the shop when I felt a few places were taking advantage of me. They explained all the issue's of my high mileage car and thoroughly gave details on which issue's needed attention first. Unlike other places, this place also checked for recalls on my Pontiac G6 and fixed two minor things. The staff definitely wanted to ensure my experience was pleasant and their service was valuable. I'll definitely bring my car back for any work that needs to be done.

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Yes
Employees Worked With
Sean Bynaker
February 18, 2015

"Parts Manager"

- jdorsey612

Sean Bynaker has always been friendly and very helpful when I needed help with my car. He is very knowledgeable and answered all my questions I had regarding the parts I needed for my car and got me those parts in a timely fashion.

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Recommend Dealer
Yes
Employees Worked With
Sean Bynaker
February 18, 2015

"Purchased new 2014 Traverse"

- Bill

Bob Houck is a friendly and very knowledgeable sales consultant who did an excellent job in finding the new Traverse with the options and exterior and interior colors we wanted at a good price.

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Yes
February 18, 2015

"Parts Manager"

- Bill

Sean Bynaker is not friendly and has a bad attitude with customers that will hurt the Thurmont dealerships sales and service area. He may be good managing parts but he needs some lessons in dealing with customers.

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Yes
Employees Worked With
Sean Bynaker
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