Criswell Chevrolet of Thurmont
Thurmont, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Made the impossible possible! I cannot say enough good things about my experience here. I went in with NO intention of actually buying anything because I know my situation, and buy I cannot say enough good things about my experience here. I went in with NO intention of actually buying anything because I know my situation, and buying a car was going to take some work. They asked what I needed and I told them (while laughing) and I could not believe the level of customer service I received after that. They were very honest and ran a lot of scenarios with me and got me very close to where I wanted to be! I was shocked! I love my 2015 Chevy Sonic and am as happy as can be to put my old car behind me! Thanks Jesse and Mike! More
Great service and "after purchase" follow up Bert Lancaster was my first contact and he took the time to explain the purchase process and the features of the car I did buy. There were no high pre Bert Lancaster was my first contact and he took the time to explain the purchase process and the features of the car I did buy. There were no high pressure tactics and Bert came in on his day off to make sure everything was ready to go. Ask for Bert. More
recent purcase Had a great experience with the whole team , Jesse Torreyson, and Robert Harley bent over backwards not only once but twice to satisfy us. Thank you Had a great experience with the whole team , Jesse Torreyson, and Robert Harley bent over backwards not only once but twice to satisfy us. Thank you guys More
Great Service and Helpful Staff I went in to get purchase a new car and was helped by Jesse and Rob. They made it a stress free purchase and made sure all my questions and concerns w I went in to get purchase a new car and was helped by Jesse and Rob. They made it a stress free purchase and made sure all my questions and concerns were addressed. Would recommend coming here to anyone More
Started Off Rocky but Good Experience Overall My experience started out a little rocky and I felt that one of the sales people, Rob, was trying to intimidate me. I initially walked out but Doug th My experience started out a little rocky and I felt that one of the sales people, Rob, was trying to intimidate me. I initially walked out but Doug the General Manager followed up and asked me to reconsider doing business with them. I'm glad I did because I now have a new Chevrolet Captiva sitting in my driveway that I got at a good price and am enjoying immensely so far. More
Very Professional and Knowledgeable Staff Started my car search online and inquired about a used Chevy Cruze. Received a phone call within 24 hours from Ken. He was able to work around my busy Started my car search online and inquired about a used Chevy Cruze. Received a phone call within 24 hours from Ken. He was able to work around my busy schedule and set up an appointment for the following day. When I arrived to the dealership, I was greeted by Ken and we promptly looked at the vehicle. Ken is very knowledgeable about their inventory and if I had a question that he could not answer, it was just a few moments later until he had an answer for me. I really enjoyed working with him because his honestly made me realize my true budget without over extending myself financially. Ken and Rob both did everything in their power to get me a great deal on my vehicle without going over my monthly budget. I walked in to the dealership two months after my purchase and they still remembered my name and asked me how the car was doing; they even remembered some personal stories we shared. They were both very personable and professional. I would recommend anyone looking for a Chevy to give Ken a call or stop by the dealership. More
Great and Honest Work. Very professional establishment. I've never been loyal to a shop before but a friend referred me to the shop when I felt a few places were taking adv Very professional establishment. I've never been loyal to a shop before but a friend referred me to the shop when I felt a few places were taking advantage of me. They explained all the issue's of my high mileage car and thoroughly gave details on which issue's needed attention first. Unlike other places, this place also checked for recalls on my Pontiac G6 and fixed two minor things. The staff definitely wanted to ensure my experience was pleasant and their service was valuable. I'll definitely bring my car back for any work that needs to be done. More
Purchased new 2014 Traverse Bob Houck is a friendly and very knowledgeable sales consultant who did an excellent job in finding the new Traverse with the options and exterior and Bob Houck is a friendly and very knowledgeable sales consultant who did an excellent job in finding the new Traverse with the options and exterior and interior colors we wanted at a good price. More
Parts Manager Sean Bynaker is not friendly and has a bad attitude with customers that will hurt the Thurmont dealerships sales and service area. He may be good mana Sean Bynaker is not friendly and has a bad attitude with customers that will hurt the Thurmont dealerships sales and service area. He may be good managing parts but he needs some lessons in dealing with customers. More
Parts Manager Sean Bynaker has always been friendly and very helpful when I needed help with my car. He is very knowledgeable and answered all my questions I had r Sean Bynaker has always been friendly and very helpful when I needed help with my car. He is very knowledgeable and answered all my questions I had regarding the parts I needed for my car and got me those parts in a timely fashion. More