Criswell Chevrolet - Service Center

Extremely Disappointed My pontiac vibe needed a passenger airbag recall. I was directed to Criswell and scheduled an appointment in January 2018. When I went there for my ap My pontiac vibe needed a passenger airbag recall. I was directed to Criswell and scheduled an appointment in January 2018. When I went there for my appointment I waited for a half hour and was then told the air bag was not in stock. I was told they would order it for me and I would have to reschedule another appointment. No one ever called me and I called 3 weeks later and still the part was not there. They ordered it again and no one called me. I tried calling again and still there was no part and I was told they had given it to someone else. I was assured in March that this time they ordered it, and they scheduled me an appointment. I made another appointment and was told it would take a few hours. I dropped it off at 11 and called 4 hours later and it had not even been started. I asked if it would be done by 5:30 and they said they didn't know. I was never told it was an overnight service. They told me if I needed the car they could quick put it back together and they could reschedule me for another day. Finally I tried rescheduling a 3rd time and called to confirm and the manager told me the part was not available and that I would have to wait a week and schedule another appointment. I have never received such inconsiderate statements and service. I was more than patient and clearly taken advantage of because it was a recall. I also tried asking to speak to a manager when I visited and was told I couldn't speak to one and was just directed back the same representatives I already tried talking to. More

Repairs and service, Chevy Volt I have been bringing my car here for service over the past five year. For regular maintenance, after each time the car sounds just like new. The same I have been bringing my car here for service over the past five year. For regular maintenance, after each time the car sounds just like new. The same goes for repairs, I have needed to have a shell bearing replaced, new tires, allotment adjusted: each time it went well. More

Accessories added. Bill Kaas gave me great service when I got mud flaps and tonneau cover added. It was done quickly, and he helped me understand how to take good care o Bill Kaas gave me great service when I got mud flaps and tonneau cover added. It was done quickly, and he helped me understand how to take good care of the cover. The whole team there at Criswell in Thurmont is great. Very comfortable waiting area, clean facilities and awesome vehicles in the showroom too! More

Excellent Car and Customer Service This was my first service visit to Criswell Chevrolet, and it was extremely friendly, fast, and convenient. Also, thank you for the great car wash. This was my first service visit to Criswell Chevrolet, and it was extremely friendly, fast, and convenient. Also, thank you for the great car wash. More

excellent service Ted took the time to explain the issue, even drawing me a picture. He was patient and accessible. He offered me multiple options. Great experience! Ted took the time to explain the issue, even drawing me a picture. He was patient and accessible. He offered me multiple options. Great experience! More

Phone call lasted less than 30 seconds. I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Taho I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Tahoe that I bought from you guys in 2010. The call lasted less than 30 seconds, you could tell that there was no interest in giving me the information I needed. I live in Frederick and there is a Chevy dealership around the corner but I called your dealership for a reason. Let me look somewhere else....I wish my call went to Dina More

She's very responsive Dina is very customer service oriented and very very responsive to her customer needs. Such a pleasure to work with her and I trust her with my car. Dina is very customer service oriented and very very responsive to her customer needs. Such a pleasure to work with her and I trust her with my car. If I need to speak with her and she's not available she always returns my call and always explains so I'll understand what's going on with my vehicle. I always dealt with Ricky and when he left I freaked, but then I turned my vehicle over to Dina's capable hands and have not regretted. More

Pretty Good So Far I just bought a 2018 Chevy Equinox 2.0 Turbo, back in July, and I love it. I’m a guy who loves his bells and whistles, so as far as available features I just bought a 2018 Chevy Equinox 2.0 Turbo, back in July, and I love it. I’m a guy who loves his bells and whistles, so as far as available features go, it’s pretty loaded. Had some scheduled maintenance done and a tire plugged. Everyone is very nice, and they even remember my name. Too early to give five stars, but we’ll probably get there soon. More

My expectations were exceeded. Trust is important when you own your 1st Corvette/ I trust Criswell with the beast Service Rep ever; Dina to solve any issue my Corvette may encounter Trust is important when you own your 1st Corvette/ I trust Criswell with the beast Service Rep ever; Dina to solve any issue my Corvette may encounter. More