191 Reviews of Criswell Chevrolet - Service Center
disapointed I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issue I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issues in the last several month for which I have been bringing it to the dealership for service. I have paid thousands of dollars including today's visit on repairs and yet again, keep having the same issues. On May 15, 2018 I brought my vehicle again with the same type of issue and yesterday when I spoke with Anna in your commercial fleet services and she gave me an estimate of $1263. Today, when I arrived at the dealership and checked in with the cashier, i was charged $1614. I find it completely inappropriately and dishonest for the dealership to charge me almost $400 extra without even consulting me. I went ahead and paid the entire amount to get my truck back as this is the only vehicle I have. However, I am requesting that a review is conducted and a credit is made to my credit card. Your quick response to this email is greatly appreciated. Sincerely, efren j de la yncera More
Dishonesty Dishonest Kevin Szot. He says what you want to hear, but is only interested in profit. He treats his employees poorly. Stay away from Criswell. Dishonest Kevin Szot. He says what you want to hear, but is only interested in profit. He treats his employees poorly. Stay away from Criswell. More
Extremely Disappointed My pontiac vibe needed a passenger airbag recall. I was directed to Criswell and scheduled an appointment in January 2018. When I went there for my ap My pontiac vibe needed a passenger airbag recall. I was directed to Criswell and scheduled an appointment in January 2018. When I went there for my appointment I waited for a half hour and was then told the air bag was not in stock. I was told they would order it for me and I would have to reschedule another appointment. No one ever called me and I called 3 weeks later and still the part was not there. They ordered it again and no one called me. I tried calling again and still there was no part and I was told they had given it to someone else. I was assured in March that this time they ordered it, and they scheduled me an appointment. I made another appointment and was told it would take a few hours. I dropped it off at 11 and called 4 hours later and it had not even been started. I asked if it would be done by 5:30 and they said they didn't know. I was never told it was an overnight service. They told me if I needed the car they could quick put it back together and they could reschedule me for another day. Finally I tried rescheduling a 3rd time and called to confirm and the manager told me the part was not available and that I would have to wait a week and schedule another appointment. I have never received such inconsiderate statements and service. I was more than patient and clearly taken advantage of because it was a recall. I also tried asking to speak to a manager when I visited and was told I couldn't speak to one and was just directed back the same representatives I already tried talking to. More
Repairs and service, Chevy Volt I have been bringing my car here for service over the past five year. For regular maintenance, after each time the car sounds just like new. The same I have been bringing my car here for service over the past five year. For regular maintenance, after each time the car sounds just like new. The same goes for repairs, I have needed to have a shell bearing replaced, new tires, allotment adjusted: each time it went well. More
Accessories added. Bill Kaas gave me great service when I got mud flaps and tonneau cover added. It was done quickly, and he helped me understand how to take good care o Bill Kaas gave me great service when I got mud flaps and tonneau cover added. It was done quickly, and he helped me understand how to take good care of the cover. The whole team there at Criswell in Thurmont is great. Very comfortable waiting area, clean facilities and awesome vehicles in the showroom too! More
Excellent Car and Customer Service This was my first service visit to Criswell Chevrolet, and it was extremely friendly, fast, and convenient. Also, thank you for the great car wash. This was my first service visit to Criswell Chevrolet, and it was extremely friendly, fast, and convenient. Also, thank you for the great car wash. More
excellent service Ted took the time to explain the issue, even drawing me a picture. He was patient and accessible. He offered me multiple options. Great experience! Ted took the time to explain the issue, even drawing me a picture. He was patient and accessible. He offered me multiple options. Great experience! More
Phone call lasted less than 30 seconds. I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Taho I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Tahoe that I bought from you guys in 2010. The call lasted less than 30 seconds, you could tell that there was no interest in giving me the information I needed. I live in Frederick and there is a Chevy dealership around the corner but I called your dealership for a reason. Let me look somewhere else....I wish my call went to Dina More
Minor Body work I went in for the body shop. Got the estimate and even though it was higher than the Other body shop I used in the past, I thought who better fix a C I went in for the body shop. Got the estimate and even though it was higher than the Other body shop I used in the past, I thought who better fix a Chevy than the dealer...well I was very wrong. It took them a week to complete the work which was a very minor scratch on the bumper but when I got the car back it was worse than when I took it in. They matched the wrong color so now my car has two different colors, I am sick over this, as they will not admit wrong doing on the wrong paint color. There is sloppy work with the bumper and a big bump in the right side of the bumper. Never again. I am hoping they will do the right thing and correct the problem. More
She's very responsive Dina is very customer service oriented and very very responsive to her customer needs. Such a pleasure to work with her and I trust her with my car. Dina is very customer service oriented and very very responsive to her customer needs. Such a pleasure to work with her and I trust her with my car. If I need to speak with her and she's not available she always returns my call and always explains so I'll understand what's going on with my vehicle. I always dealt with Ricky and when he left I freaked, but then I turned my vehicle over to Dina's capable hands and have not regretted. More