Criswell Chevrolet - Service Center

Worst Service Department I've Ever Had Experience With! I bought a 2016 Malibu in September, not even 3 months later the engine light came on. Took it in for service for the advisor to say that "leaves" wer I bought a 2016 Malibu in September, not even 3 months later the engine light came on. Took it in for service for the advisor to say that "leaves" were blocking the air flow to the engine. Never got a status call, had to call in myself numerous of times to find out what was the diagnosis, tired to charge me $160 for that bogus answer. {Mind you, I work in the service department at a different dealership not too far from here, that unfortunately do no service Chevys} The engine light came on right after I picked up my vehicle. I have been calling for the past couple of months to speak to the service director, they are never available or will "return" the call when they get a chance..... STILL waiting on a call back. Please hire knowledgeable advisors and techs. This place is ABSOLUTE garbage. More

Really disappointed in the lack of a return phone call regarding service for the 2014 Equinox we purchased. Still waiting for a call back from the original December 9 2019 call. This is the 3rd vehicle I regarding service for the 2014 Equinox we purchased. Still waiting for a call back from the original December 9 2019 call. This is the 3rd vehicle I purchased from there and the first time I have ever had any issues regarding service. Get it together Criswell! Your Corvette and Camaro business is NOT all there is but, it appears to be the only ones that get recognized anymore! More

Worst Service Manager Ever. Car towed in for overheating 10/19. Milked warranty for repairs. 12/19 car still there overheating NO POSSESSION of vehicle 10/19. Milked warranty for repairs. 12/19 car still there overheating NO POSSESSION of vehicle More

My 2018 truck needed service and was told to go to service and ask for Dina and she told me she didn’t have time for me and threw her arms up and walked away. My family and friends have always used cr service and ask for Dina and she told me she didn’t have time for me and threw her arms up and walked away. My family and friends have always used criswell for our chevys, jeeps and Honda’s; over twenty cars and it’s because of Richard Beckett. Richard is the only salesman I trust to buy a car from and it’s unfortunate that I’m questioning ever buying from criswell again because of Dina in service. More

Horribly dishonest Damaged my vehicle while servicing it. Crooked Service Manager Danny Iriarte keeps trying to get the repairs paid for by my insurance, or vehicle “fix Damaged my vehicle while servicing it. Crooked Service Manager Danny Iriarte keeps trying to get the repairs paid for by my insurance, or vehicle “fixed” by him — despite me making it clear I want the vehicle repaired by another dealership. More

Dina rocks Dina and her service department took excellent care of my 2019 Corvette that developed a problem the day I took delivery. She kept me informed and wo Dina and her service department took excellent care of my 2019 Corvette that developed a problem the day I took delivery. She kept me informed and worked to get my car fixed over a busy holiday weekend. Dina is certainly an asset to the business. Thanks for your help, Dina. More

The Best I have never, until now, proactively given feedback on an auto service rep. The reason I’m doing so in Terry’s case is because I found him and the se I have never, until now, proactively given feedback on an auto service rep. The reason I’m doing so in Terry’s case is because I found him and the service he provided to be exceptional. Other service reps, and not just Criswell’s, have, with only a couple of exceptions, treated me respectfully and professionally. But I have also felt like I was just another customer (which I understand that is what I am). However, Terry treated me like more than a customer, more like a friend. More

Honest and Upfront I brought my new car in to have brakes looked at because since I bought the vehicle one month prior, brakes have been making high pitch squeak periodi I brought my new car in to have brakes looked at because since I bought the vehicle one month prior, brakes have been making high pitch squeak periodically so Jared told me they would take a look at it and I told them I had 3rd party warranty company, SilverRock. After they looked at vehicle they could t find anything noticeable but also said the proper techs weren’t available on Saturday and Jared asked me to come back during the week. They didn’t even make me pay for the diagnostic since I’d be coming back and can pay them instead of being charged twice. Jared also gave me great advice for the warranty company. Look forward to coming back. They seem friendly and honest so hopefully that continues at my next visit More