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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
823 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 823 reviews
July 27, 2025
I recently purchased a 2025 Jeep Wrangler Willys 2-door from Criswell in Gaithersburg. Leon Travis was my salesman. I'm 65 years old and have purchased a couple of dozen cars in my lifetime including Toy from Criswell in Gaithersburg. Leon Travis was my salesman. I'm 65 years old and have purchased a couple of dozen cars in my lifetime including Toyotas, BMWs, and Mazdas. I think this fun as heck Willys purchase is a result of a delayed mid-life crisis, but I can assure you I'm enjoying the heck out of driving it. With respect to the buying experience, I am happy to report that this was the most pleasant, low to no stress, professional, zero issue buying experience ever. I felt I got a fair deal on the Wrangler, I am not a pay the sticker kind of guy. Leon is highly knowledgeable, easy to talk with and very patient. After meeting Leon on an an initial 'fly-by' of the lot, it took me over a month to be comfortable that I had the right Wrangler in mind, and that I was ready to 'go through' the buying experience. Leon never pestered me, when I would send a note asking a question, he would answer promptly and let me know politely that he would be around if I wanted to test drive any particular Wrangler model or meet to work out a deal. I sent Leon a note letting him know I was ready to pull the trigger but that if I came to the dealership 'here is how I want the experience to go'. I was really impressed, the experience, price discussion, closing discussion, and drive away went exactly as I had asked, Leon curated the experience, had prepped his manager and business manager to ensure they followed the script. I test drove the vehicle, agreed on a price, finished the closing paperwork, and drove away on a full tank of gas (thanks Leon!) in less than 3 hours. The Wrangler (knock on wood) is now 3 weeks old, and there are no issues to report, flawless thus far. I highly recommend the dealership, and in particular Leon if you're considering a Jeep or other brand they sell. Take care, Joe More
by josewgreer
July 21, 2025
In all my years of purchasing a car, this was the most relaxing experience. Leon made the experience painless. I intended to visit and review the inventory, but after speaking with him and becoming more relaxing experience. Leon made the experience painless. I intended to visit and review the inventory, but after speaking with him and becoming more comfortable with him, the trepidation I was feeling disappeared, and I could focus on what I needed. Moving forward, I will only come here for my new vehicles, working with Leon. I've already recommended him to my friends and family. More
by Samac1068
July 17, 2025
VERY HELPFUL AND COURTEOUS, EXACTLY WHAT I EXPECT AT A DEALERSHIP!! I WAS VERY APPRECIATIVE!! DEALERSHIP!! I WAS VERY APPRECIATIVE!! More
by Wlewisiii
May 23, 2025
I had the most professional experience w/ Dietrich Marcelin. He listened to my car sales needs, & was able to navigate the process to work in my best interest. I love the car - Dietrich was so attent Marcelin. He listened to my car sales needs, & was able to navigate the process to work in my best interest. I love the car - Dietrich was so attentive from the beginning to the end of the process; he was very patient & explained everything to me; which made me feel confident w/ my purchase. I highly recommend Dietrich Marcelin to help you purchase your next car! More
by hopecullenhomes
Employees Worked With
Dietrich Marcelin
May 12, 2025
Mr. Leon Travis and the entire staff at Criswell were incredibly knowledgeable and helpful during our jeep purchase. We appreciate your assistance. incredibly knowledgeable and helpful during our jeep purchase. We appreciate your assistance. More
by Les
May 07, 2025
2nd opportunity to purchase from this dealership. Happy to say I'm never disappointed. Thank Mr. Leon Travis and the entire team at Criswell for making our car buying experience wonderful. Happy to say I'm never disappointed. Thank Mr. Leon Travis and the entire team at Criswell for making our car buying experience wonderful. More
by Ldmathis54
May 06, 2025
Leon was great, very responsive and answered every question I had. Abe helped get the numbers and Manny the Sales manager was also very helpful. They were all very transparent and didn’t mess around l question I had. Abe helped get the numbers and Manny the Sales manager was also very helpful. They were all very transparent and didn’t mess around like some other dealerships do. More
by Higginj2
May 02, 2025
If I could leave the service department 0 star, I would. They are incompetent and they do not take responsibility for what they have done. It happened to me with two cars! First time was 8 years ago that I They are incompetent and they do not take responsibility for what they have done. It happened to me with two cars! First time was 8 years ago that I brought my car for oil change and after I got the car back it was leaking oil. I had to go through their corporate to make them accept their error and fix their mess. The same happened again this week with another car! After 8 years, I thought I should give them a chance and do a simple oil change with these guys. That was a mistake!!! They did again! At least they are consistent! They are consistently screwing up and bad at what they are supposed to do! Never again I would go to this place and I recommend nobody should go either. More
by Jeep_owner
Employees Worked With
Sam
April 04, 2025
Dealt with Mario in the used car division. He was very professional, and bend over backwards courteous. Was surprised by his candor and we are very pleased with the outcome of the whole exper He was very professional, and bend over backwards courteous. Was surprised by his candor and we are very pleased with the outcome of the whole experience. I recommend giving Criswell a chance. More
by paintedgarden
Employees Worked With
April 02, 2025
I had such a great experience at Criswell FIAT Criswell Chrysler Jeep Dodge RAM and FIAT in Gaithersburg, MD. I made a call in the morning, stopped by on March 21 to check out the 2024 Toyota RAV4 and got Chrysler Jeep Dodge RAM and FIAT in Gaithersburg, MD. I made a call in the morning, stopped by on March 21 to check out the 2024 Toyota RAV4 and got to talk to Kevin Ferguson, one of their pre-owned sales consultants. Kevin was very nice and helpful right from the start. I came back on March 25 and ended up buying an awesome 2024 Toyota RAV4 with only about 16,000 miles on it—practically new! One of the biggest reasons I went through with the purchase was because of Kevin. He was patient, respectful, and always made time to answer my questions thoroughly. His attitude and service made the whole process smooth and easy. Plus, I was thrilled to finalize this purchase before the possible car price increase, which just added to my relief and happiness! I’m really happy with my new ride and the whole experience. I’d absolutely recommend Kevin and this dealership to anyone looking for a car—I'll definitely be sending my friends and family their way! More
by haitran2401
Employees Worked With
