Criswell Chrysler Jeep Dodge RAM and FIAT

Our experience with Criswell Chrysler My husband and I bought a 2019 Pacificia from Criswell Chrysler in late March. At the time of purchase, I did not have the title of our trade in veh My husband and I bought a 2019 Pacificia from Criswell Chrysler in late March. At the time of purchase, I did not have the title of our trade in vehicle available to give to the dealer. Arrangement were made for me to mail the title to the dealership. A few days after the purchase of our vehicle, my father passed away suddenly. I completely forgot about sending the title to the dealer. A few month passed and we received a letter from the dealer requesting the title. Unfortunately, I was unable to find the title. I attempted to get the title on my own from MVA but because of the amount of time that had passed I was unable to obtain it. I contacted our sales associate, Rex Wu and explained what had happened. He was so compassionate upon hearing what had transpired and went out of his way to obtain the title for me. From the day we bought our new vehicle, Rex was wonderful. He made the sale pleasant and a very good experience. I feel that he went over and beyond in helping me with the title. It was completely my fault that I didn't have the original title and let the time pass without attempting to get it. His professionalism was amazing throughout the whole process. I love our Pacificia and would refer anyone to Criswell Chrysler and HIGHLY recommend Rex Wu to anyone interested in buying a vehicle. More

Fantastic Experience With My Jeep Compass!! Great Service. Leon Travis is the #1 professional that I worked with in the over 30+ years of car buying experience that I have. An individual who not only takes the Leon Travis is the #1 professional that I worked with in the over 30+ years of car buying experience that I have. An individual who not only takes the time to make sure what you want is right, but someone who legitimately cares. Great experience. Will have my future business. Took the time to keep me informed. Will K. in finance did a phenomenal job walking me through the purchase process. More

World class service. I brought my 2019 jeep wrangler in to have running boards installed and have the service tech look at damage on the front bumper that I didn't notice I brought my 2019 jeep wrangler in to have running boards installed and have the service tech look at damage on the front bumper that I didn't notice upon delivery because of a downpour of rain. Vanessa addressed the issue, installed the running boards and I was on my way. Great service!! More

Excellent service advisor at Criswell Jeep Based on my years of frequenting Criswell Jeep service department, Vanessa is excellent. She listens to my concerns, takes the time to have them addr Based on my years of frequenting Criswell Jeep service department, Vanessa is excellent. She listens to my concerns, takes the time to have them addressed, and keeps me informed of the progress. Yes; there have been problems with the service department. However, she is helping to improve the customer service there. More

Great experience Mr. Julian Hampton was extremely helpful and very informative about the process and the car I was purchasing. He did not pressure me into a buying a c Mr. Julian Hampton was extremely helpful and very informative about the process and the car I was purchasing. He did not pressure me into a buying a car he knew it wouldn’t work for me but instead guided me in the right direction. I am extremely happy with my decision and would have him as my sales representative again. More

Poor work ethics Never call when they say they will call, never call back at all, the first time I took my jeep to have warranty work done, they said it would take a d Never call when they say they will call, never call back at all, the first time I took my jeep to have warranty work done, they said it would take a day or 2 since the parts were in stock, and said they'll give me a loaner, I drop it off overnight, I'm told I don't get loaner, 2 days later, no call or anything, when I call to check, they said they were waiting for parts and said they'll call me back and that they would give me a loaner... They never did, day 4, call to follow up, they said the'll call back with updates, that call never came. Then on Friday afternoon they said to pick it up on Saturday, I told them I'm going out of town, so my wife would return the loaner and pick up my jeep, my wife gets there 7 months pregnant and with our 2 year old and 10 year old, she is told to drop off the loaner to the Chevy used car then walk back, she goes to drop it off and they had just close, then they tell her to drop it off at Chevy new cars, where someone actually assist her in carrying the car seat and the kids. When I inspect my jeep, they grill has chemical damage, when I take it back, they could take it off, so they order a cheap copy of my grill. So not wanting to deal with them again I left it at that. 2 day ago I called to let them know the seals are leaking again, John the manager said he'll call me again, that call never happened. My wife hates this place's service, this is the only place where we have had really bad experience, never at the Honda or their Chevy dealer. More

MOST Amazing New Vehicle Purchase Experience-EVER! Our names are Belinda and Tim Connor, of Annapolis, MD. We have to get this review out because we hope to help other buyers who are on the market for Our names are Belinda and Tim Connor, of Annapolis, MD. We have to get this review out because we hope to help other buyers who are on the market for a new Jeep, Dodge Ram, and Fiat to not waste their time at other dealers as we initially did. Our experience was the best in our lifetime (49 and 52) at this dealer, Criswell Chrysler Jeep Dodge RAM and Fiat. We drove over an hour out of our way from multiple local dealers, and we passed several other like dealers on our way to Gaithersburg. We were shopping a new 2018 Jeep Wrangler for the past 2 months. We started in Annapolis, then Glen Burnie, then Owings Mills. Those 3 dealers refused, absolutely refused to negotiate. They insist buyers pay their exaggerated, overstated, sticker prices. They try to make you feel stupid for offering less than sticker price. They insist we don't know what we are talking about. After months of dealing with the same 3 unreasonable dealerships, Tim found our Jeep online at Criswell in Gaithersburg. We first spoke on the telephone and said we cannot make this long trip to them only to be tricked like the other 3 dealers did (when we got to the other 3, the prices and availability all changed, and the willingness to negotiate). The people who were the kindest, most professional, decent, and accommodating at Criswell were the general manager, Sam Hall (actually met us in person, super nice and honest gentlemen), Alex Ndanga (Jeep Specialist), Leon Travis (Jeep Specialist), and Ahsan (the finance expert). This team works together like none other. We have bought several cars in our lifetimes and have NEVER had such a wonderful experience. We have never seen such teamwork at a dealership. This dealer is in the business to move cars, not sit on them waiting for that person to just over pay. There is a reason why Criswell is so huge and why we now vow to only buy from them for any future vehicles. We take reviews VERY seriously, and I hope any readers will take our advice and save yourselves money and headaches and buy from Criswell! There are still good people in this world in which to do business with..... each of them fall under very good people. Also, there was a kind young gentlemen in the parking lot as I was leaving. I believe he moves vehicles as needed on their lot. He said "are you those nice people from Annapolis who are buying a Jeep"? I was touched that the work got around that we were coming from a distance and we felt so appreciated. We owe Criswell the thank you, not the other way around. Trust me, they are "different" and not the typical dealers. We are touched and super grateful! More

Wonderful person and willing to help on top of the world. Michael is one guy I would recommend everyone. He is kind, honest and super helpful. He would go out of the way to help you get what you need to get t Michael is one guy I would recommend everyone. He is kind, honest and super helpful. He would go out of the way to help you get what you need to get things done. If I had a option of 7 stars instead of 5, I would go for it. Cheers! More

Julian was the best! Julian was extremely helpful showing me all the vehicle options! He walked me through the sales process and could not have been more detail oriented. Julian was extremely helpful showing me all the vehicle options! He walked me through the sales process and could not have been more detail oriented. I already recommended him to a friend... More

Never have loaner cars available!! When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Eve When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Even for recall repairs it was almost 2 months to make an appointment. When I took it in for a tuneup/oil change I was told 2 and 1/2 hours if I wanted to wait. 4 + hours later I got my vehicle back. The whole service department needs reorganization and they need loaner vehicle availability for those of us who spent a lot of money on warranty plans. More